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First Leeds and the Bus 18 scheme

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Bus operators in West Yorkshire are part of the Bus 18 initiative which was set up by the West Yorkshire Combined Authority. It guarantees a free travel voucher to bus user who are "not happy with their journey". I have submitted claims under this guarantee for buses that haven't turned up, and buses that have been late but have never received a free travel voucher. First Bus say they deal with all complaints in 14 days, but I've had nothing after 2 months.

 

Has anyone had experience of claiming under the Bus 18 scheme? How long did you have to wait?

 

https://www.westyorks-ca.gov.uk/bus18

Edited by Andyorch
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