always better not to appeal in 9/10 cases as you shoot yourself in the foot by ID'ing yourself as the driver and lose what protection you had under POFA..
please complete this:
and scan up their NTD BOTHSIDES to ONE multipage PDF
after carefully reading upload guide.
also post up the appeal you sent
and their response.
they will know their machine was not working but are just trying to fleece you
there are over 15 erudio claimform threads here with how people have responded to their claim by entering a statute barred defence
you need to be reading up as part of the self help of CAG
as what to do
how to do it
how things progress through the differing stages of the claim
Don't touch them owe me £500 since January 2019 make excuse after excuse. Seem they always have software problems sending money out. Keep saying they will call back or email nothing been chasing it now for 6 mths the phone staff always have the same banter we will chase it up and get back to you then nothing!