I have done a little digging in my emails here going back to 2010. It looks like Moorcroft were the original DCA, then passed to Direct Legal Collections. I think it was then sold on again before ending up with Capquest.
I'll send them a new CCA request and see what happens. To refresh my memory, I take it they have to show me a copy of the original signed agreement or they can't chase. Is there more complexity to that - I'm guessing there is!
Aww Tidot, I see that you are in a similar stage as my husband.. Hopefully they don't apply to lift yours, but I will try to keep you updated on what happens with my husbands' case which is on Thursday. Dx and Andy posted some helpful stuff in my thread which you can use for yours if they lift yours.
Don't contact them to make a payment arrangement yet, as they may not even apply to have it lifted..
Don't touch them owe me £500 since January 2019 make excuse after excuse. Seem they always have software problems sending money out. Keep saying they will call back or email nothing been chasing it now for 6 mths the phone staff always have the same banter we will chase it up and get back to you then nothing!