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Oftm direct debit structure change


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Hi outfoxthemarket want to nearly double my direct debit during the winter months despite me being in credit if oftm change my direct debit structure can I treat this as a change in contract and avoid exit fees.

Thank you

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Thread moved to the appropriate forum.

 

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Andy

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Looks like they have some very poor reviews https://uk.trustpilot.com/review/www.outfoxthemarket.co.uk including the admission of a cock up https://www.bbc.co.uk/news/business-46317795

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I don't think that simply wanting to alter your direct debit is a basis for leaving the contract.

 

Write to them and tell them that you are not prepared to change the direct debit and that if they do attempt to take anything more than the agreed amount that you will invoke the direct debit guarantee with your bank and you will then consider that they have breached their contract and you will find another supplier.

 

Make sure you do this in writing. Make sure that you send it recorded delivery and email also if possible.

 

Be as good as your word.

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