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Current Account Closed - 6-10+ weeks to refund money

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My personal current account was recently suspended pending a 'compliance review' and then about 3 days later immediately closed with no warning. No reason was given so got absolutely no idea why it was closed.

 

They are also saying that the balance (approx £3-4000) will be credited back to the most recent accounts that have paid in, but this won't be done for 6-10 weeks, "possibly longer".

 

They blocked a payment out for my rent (made approx 4 days prior to them suspending the account initially) which they were informed about right away, and which caused the payment to be 10 or so days late - causing a lot of distress as I got grief from my landlord and had to find somewhere to borrow the money from to pay the rent.

 

Can they just do this?

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Hi There - Welcome to CAG

 

Yes they can - Its in their T&Cs. But for your benefit - I will suggest you send them a DSAR :)


 

We could do with some help from you.

 

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**Fko-Filee**

Receptaculum Ignis

 

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who is this?

bank?


please don't hit Quote...just type we know what we said earlier..

 

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