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  • Posts

    • Looks like I have a new suite coming 😡
    • Don't worry, you haven't wasted our time – we know enough here that we should have thought to ask you about this. Our mistake.
    • I am sorry for wasting your time. I am amazed though that nowhere in their ts and cs does it state I can't cancel before hand and this is what he's going on.    Thank you anyway 
    • The anything I can advise now is that you are obliged to accept it and when it eventually delivered, you should check it very carefully for any defects and also monitor it afterwards to see if any defects occur – and if they do then you should report these to the shop immediately. It would be a ground for rejecting the item if a defect appears within the first 30 days. If a defect appears within the first six months than they would normally be entitled to one opportunity to remedy the defect – and after that you would be entitled to reject the item.
    • I'm afraid that changes everything. The cooling off period only applies to items which are bought at a distance – online, telephone or by a visit to the salesperson to your home. I'm afraid that this is something we should have asked at the outset and I don't know why we didn't. We assume that it was an online purchase. I'm afraid that they are right, you are not entitled to cancel. You don't have the benefit of the cooling off period. I'm sorry – because I think we have wasted your time on this thread – but luckily we have finally got round to asking what kind of purchase it was and I now understand that we have been incorrectly advising you.  
  • Our picks

    • Currys Refuse Refund F/Freezer 5day old. Read more at https://www.consumeractiongroup.co.uk/topic/422656-currys-refuse-refund-ffreezer-5day-old/
      • 5 replies
    • Hi,  
      I was in Sainsbury’s today and did scan and shop.
      I arrived in after a busy day at work and immediately got distracted by the clothes.
      I put a few things in my trolley and then did a shop.
      I paid and was about to get into my car when the security guard stopped me and asked me to come back in.
      I did and they took me upstairs.
      I was mortified and said I forgot to scan the clothes and a conditioner, 5 items.
      I know its unacceptable but I was distracted and Initially hadn’t really planned to use scan and shop.
      No excuse.
      I offered to pay for the goods but the manager said it was too late.
      He looked at the CCTV and because I didn’t try to scan the items he was phoning the police.
      The cost of the items was about £40.
      I was crying at this point and told them I was a nurse, just coming from work and I could get struck off.
      They rang the police anyway and they came and issued me with a community resolution notice, which goes off my record in a year.
      I feel terrible. I have to declare this to my employer and NMC.
      They kept me in a room on my own with 4 staff and have banned me from all stores.
      The police said if I didn’t do the community order I would go to court and they would refer me to the PPS.
      I’m so stressed,
      can u appeal this or should I just accept it?
      Thanks for reading 
      • 6 replies
    • The courier industry – some basic points for customers. Read more at https://www.consumeractiongroup.co.uk/topic/421913-the-courier-industry-%E2%80%93-some-basic-points-for-customers/
      • 1 reply
    • The controversial sub-prime lender says the City watchdog is investigating its practices.
      View the full article
      • 0 replies
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