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I have a question for you lovely, knowledgeable people.


My brother phoned me this afternoon, quite irate.


He had gone to his local Nationwide Branch to pay money into the accounts of our young nephews whose birthdays are coming up shortly.


It was £25 into each account. This is something my brother has done for years. He is not on the internet as he refuses to get a PC.


Long story short, teller refused to do this and all but accused my brother of money laundering - infront of other customers. She did say that if he'd had his passbook with him there wouldn't have been a problem but he's done this before many times and has never needed his passbook to do it until today.


He's fuming and wants me to draft a letter of complaint for him.


I want to know if you think the teller was right or wrong. As an aside, he's been with this branch for 50 years so not someone they don't know.

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Simply put - Due to the new AML Regs, they are right.

You can put a letter of complaint in - But it might not go anywhere.


We could do with some help from you.


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Receptaculum Ignis


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I thought that too but wanted someone in the know to confirm it. I shall phone him now and let him know.


Many thanks for your reply :)

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