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Warranty

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Hi

I had a washing machine replaced under a warranty in 2015 because it could not be repaired.

The replacement washing machine had its motor replaced at my expense 4 weeks ago and now it has stopped working altogether.

 

If purchased directly from the retailer the machine would have cost £900, so it is not a cheap washing machine.

I would expect it to last longer than 3 years.

I have any rights to a repair or replacement machine?

 

If so do I contact the retailer or warranty provider?

Edited by dx100uk
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sadly I don't think there is a lot you can do now

you shouldn't of had the motor replaced IMHO

makes it a TINY case now as you've broken any warranty you might have had with the replacement machine.

 

your original cover under CRA ran from 6yrs from the original purchase

which might have covered you when the motor failed too.

but someones stuck its fingers in it now

 

TINY = Tough Its Now Yours


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This depends when in 2015 the Washing Machine was replaced if it was BEFORE October the 1st 2015 it is covered under the old Sale of Goods Act.

Which company replaced the motor?.

What make is the Washing Machine?

FS

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The manufacturer, Bosch, replaced motor. Machine was replaced under warranty before 1st October 2015.

Edited by dx100uk
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sadly I don't think there is a lot you can do now

you shouldn't of had the motor replaced IMHO

makes it a TINY case now as you've broken any warranty you might have had with the replacement machine.

 

your original cover under CRA ran from 6yrs from the original purchase

which might have covered you when the motor failed too.

but someones stuck its fingers in it now

 

TINY = Tough Its Now Yours

 

What about repair by retailer?

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If Bosch replaced the motor you should not have paid for it, because the New Machine was covered by the Sale of Goods Act and in this case, as it was prior to Oct 1 2015.

 

So as Bosch replaced the original machine under Warranty, you need to remind Bosch that the machine/Motor was not fit for purpose and you require a new machine, a refund for the previous charge or another motor fitted Free of charge + refund.

 

You have to remind Bosch that the machine was covered under the Sale of Goods act quoting the date oct1 2015.

 

FS

Edited by dx100uk
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Bosch said if the machine is not fit for purpose then it is between the retailer and customer because it comes under the sale of goods act and has nothing to do with them.

 

The warranty was domestic and general

Edited by dx100uk
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urm get complicated

so you've never made a claim to D&G

so you paid for a warranty you didn't use and was worthless in the first place

go reclaim in back?

 

if bosch replaced the machine in 2015, it's motor then failed, you paid for it, its still failed, the issue is with bosch under soga as FS says.


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My current machine was replaced under a warranty in 2015.

The warranty was domestic and general (probably underwriters) but it would have been via Bosch.

 

Once I received the current machine there was no point in renewing the warranty because the machine came with a 2 year manufacturers guarantee.

 

Current machine's motor failed after 3 years when it was no longer under guarantee and I did not have an extended warranty.

The motor was recently replaced by Bosch.

 

The machine has developed another fault - maybe the pump and currently does work.

I hope this is clearer?

Edited by dx100uk
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unusual for bosh to be in bed with D&G,

did you or have you to date informed the retailer... who was? of the original fault that caused the machine to be replace or the failed motor since? were they involved in anyway or are they totally unaware of all issues since the day you went to buy with them.


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I only contacted the manufacturer but the machine has developed another fault (or maybe the replacement motor is the problem), so I will now contact the retailer.

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OK think I have got this now,

you had a D&G service/warranty plan,

they no longer were able to repair the machine so replaced it,

with a machine direct from Bosch and this all happened in 2015 prior to Oct 1st,

 

you decided as there was a 2yr Warranty in place,

you did not carry on with the D&G warranty/service plan.

 

So in fact the retailer who supplied the Bosch Washing Machine was D&G,

even though it came direct from Bosch.

Complicated!!!!

 

As I see it D&G are responsible as the retailer and the Sale of Goods act applies,

however I would approach Bosch as the goods came direct from them and more importantly you employed them to replace the motor,

and back in 2015 the 2 year Warranty they offered was separate from the Sale of Goods Act which covered up to 6 years,

 

so first port of call Bosch,

confirm the date of replacement and SOGA see how you get on

Not going to be easy but worth a try

 

FS

Edited by dx100uk
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urm..im still not convinced of the link between bosch and D&G...

 

can you tell us who the original retailer was please...


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

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dx I think you will find that D&G will insure most machines,instead of getting their own engineer calling,they give you a work repair number and you phone the maker in this case Bosch,and the makers engineer calls.I felt as this was the case with shaz1000 which would make D&G as the retailer who arranged the supply of the replacement machine.Think thats right????

FS

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Isn't the recent replacement of the motor covered under CRA 2015 even though the machine is probably pre-CRA 2015?

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Yes as you had the Motor replaced by Bosch 4 weeks ago surely they will replace this free of charge,the motor is covered by ~CRA~and you can play the "wonderful German Engineering Card" as well.

 

My reply 6 more concerned that the machine was replaced prior to Oct1 2015 so is covered by the Sale of Goods Act and your consumer rights are much better than the current CRA,its up to you Shaz how you want to pursue this.

FS

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