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    • then they can't comeback IMHO if you stop paying. you should have stopped paying there and then, but i suppose stepchance again poked their nose in and said either you cant just stop some debts through the plan, keep lining ours and their pockets.?   they are correct they cant register defaults themselves only the OC can.    
    • Hi Bankfodder   Yep, it's these guys.  I paid by debit card; online purchase.   I have been emailing them.  Should I send a letter?   Thank you for your help x
    • Hi all. I would be grateful of some advice please if anyone is able to help. I had a new washing machine delivered by Currys on 5th Feb. It was faulty from the start so I tried to inform Currys. They told me to contact the manufacturer. I knew that they were wrong to insist on this but I did so anyway, and I now have an email trail from LG telling me that an engineer visit is needed. I refused the engineer visit and told Currys I wanted to use the 30 day rejection as per CRA2015. I know CRA2015 fairly well because I had to use it for a faulty car last year. Currys just kept telling me that I had to go back to the manufacturer. In desperation I emailed the Currys/PCworld/Dixons CEO. I realise that he won't have seen the email but one of his minions got in touch and promised to help. After a very lengthy email conversation over a few days this guy told me to contact the manufacturer!  I sent Currys (by post and email) a Letter Before Action, telling them that if it wasn't sorted by 15th March I would take action. I offered mediation but they ignored it. I sent the email to head office and sent copies to all staff I had previously dealt with as well as the CEO. I received one email reply, from the CEO's minion, telling me that he was sorry that we had been unable to resolve this amicably. To date I have received no reply to the LBA, nor do I expect to receive one.  I have used moneyclaim online before, so I am not too worried about doing that. The only issue I have is that I know that if I lose I will be liable for their fees, so do I let these people get away with this or is there some way I can guarantee that I won't be faced with huge fees?  Thanks for reading this far!
    • Just a point example on the stats being used One person in four in England has some antibody protection against Covid, ONS survey suggests "According to an Office for National Statistics survey, an estimated one person in four in England would have tested positive..."   ... 25% of population with antibodies is a bit crap as handcock claims about 40% of adults (given very limited testing of children) have been vaccinated and there have been about 4 million people have tested positive (many/most of whom would still have anti-bodies) vaccinated or not
    • throw the 'i did have the cards and spent the money so...' morality trip out the window... when did you take the cards out? when did you last pay them anything or use the cards?    p'haps it's better to look at a wider picture here...   are there other old debts on your credit file you have also ran away from? could others pull the same stunt and get easy default judgements to an old address?   during the period when these 3 cards were granted was your credit file shot with lots of defaults and bad markers and negative information?        
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
      I opted for mediation, and it played out very similarly to other people's experiences.
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
      Many thanks, stay safe and have a good Christmas!
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 33 replies

Help DWP want access to my private info.

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hello everyone


i am currently receiving job seekers allowance and have a quick question about advisers requesting to access my data.


today i was asked to bring in my passwords and login for indeed.com and the site 'find a job' to my next

(i'm assuming to prove i am applying for the jobs i tell them and also have a sticky beak at my job search history).


do they have the right to ask this of me?


i know i have to provide proof of applications by way of printouts (which is what i intend to do


but i'm not sure they have the right to access these sites with me at the job centre during my signing.


thanks in advance and apologies for the unnecessary capital letters in this post.

Edited by dx100uk
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ive sorted the formatting for you.


not 100% sure on your question but I believe yes you do to prove what you have claimed you've done.



please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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The terms and conditions of virtually all sites that you register with state that passwords should never be given to anybody else. If your work coach insists on you providing that information, ask them to show you the specific legislation that permits them to ask. Then ask that the request is put in writing so that you can lodge a formal complaint with the ICO.


In a more general context, you are required to demonstrate that you are actively seeking employment. How you document job searches is entirely up to you and can present the record in what ever manner you desire. This can be copies of emails & letters, or verbally. In recent years, Job Centre policies have become more onerous and a minority of staff try to enforce beyond their remit. Faced with this prospect, it would be advisable not to rock the boat too much. Even so, I wouldn't be handing over login credentials and passwords, but I would have copious quantities of paperwork (suitably redacted).





No... you can't eat my brain just yet. I need it a little while longer.
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No you don't have to provide access to your data, passwords etc.


You just need to provide sufficient proof you are meeting your claimant commitment e.g. Job searches.

We could do with some help from you.



 Have we helped you ...?         Please Donate button to the Consumer Action Group


If you want advice on your thread please PM me a link to your thread

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I don't think the OP is being asked to hand over their password to their work coach. As I read it OP will be asked to log in themself (keeping the password secret) and then show the work coach what is on the screen. In which case there would presumably be no breach of site rules and nothing to complain to the ICO about.


Maybe OP can clarify this.

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There is no way I would be logging into any website on any DWP computer. There is no way I could confirm the integrity of their IT networks, or what cameras I may or may not be captured on whilst entering my password - and therefore I would politely decline.


That being said, you must keep your boat on an even keel and try not to upset them too much. As others have said, record your job searches - but you can do this however you choose (I used to hand over a simple 1-2 page summary of my job search activities).

Edited by MontyIsInnocent
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