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    • Hi, Thanks for replying!  It was a paper ticket, I was asked to sign it before they let me go.  Is the interview compulsory, I am worried I would slip up during it and leave myself in more trouble then I already am. Thanks, S
    • Hi Surfwalkersteve,   It's likely they will invite you in for a further interview to establish any other facts about your journey history. As it stands you just need to await their correspondence as has been advised already. I assume they have the ticket in their procession as evidence? I've skimmed through this thread but get the impression its a paper ticket rather than an oyster/smart card type? They will be able to find out which barriers the ticket has been through, as any ticket office can perform this check.   Regarding the fine; If it goes to court, the maximum fine is £1,000 (plus costs etc.), however, this is unlikely as all fines are means tested and unless you're either very wealthy and/or very persistent, you'll usually be fined a lot less.
    • and it costs them nothing as well. If there is a hearing they have to spend another £50-100 on a local solicitor to attend so when they lose that bumps up the bill their client gets for their incompetent handling of the case and thus puts the client off from trying their luck again.   You need to look up the term "you've been Gladstoned"
    • notices not POFA compliant, they havent even bothered to try and get it right. note that they say that CEL is the creditor but Star parking are the company thta offers the contract. There is no third party liability and I bet the landowner doesnt know that Star have shunted the liability to CEL. If Star have obtained your keeper details they cnat pass them on to CEL and  if CEL have obtained the details then as they dont have a contract they have obtained them without reasonable cause so in breach of the GDPR. You need to write to the DVLA and ask who obtained your keeper details, when and what was the reason stated. There is a particular office this enquiry should be addressed to and if you send the request elsewhre they will try and avoid giving you a straight answer.   DO NOT APPEAL, not now or ever with this company, let them spend their money on chasing you, they are dishonest so will ultimately get thrashed by you later but for the moment you keep quiet and get all of your info collected. So we need to see the signage in close up. As there is at least 3 differetn signhs you will need to loo for all different versions and make a note of how big the signs are and where they are located. We also need picture4s of the ticket machine and associated blurb
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    • Future Comms is a Big Con. How to get out of it. Read more at https://www.consumeractiongroup.co.uk/topic/417058-future-comms-is-a-big-con-how-to-get-out-of-it/
        • Thanks
      • 4 replies
    • Future Comms issues. Read more at https://www.consumeractiongroup.co.uk/topic/416504-future-comms-issues/
      • 5 replies
    • This is a bit of a lengthy one but I’ll summerise best as possible.
      I was contacted by future comms by phone, they stated that they could beat any phone contract I have , (I am a limited company but just myself that needs a business phone and I am the only worker) 
      I told future comms my deal, £110 per month with a phone and a virtual landline, they confirmed that they could beat that, £90 per month with a phone , virtual landline  they also confirmed they would pay Vodafone (previous provider) the termination fee. As I am in business, naturally I was open to making a deal. So we proceeded. 
      Future comms then revealed that the contract would be with PLAN.COM and the airtime would be provided by 02, I instantly told them that this would break the deal as I have poor 02 signal in the house where I live as my partner is on 02 and constantly complaining about bad signal
      the salesman assured me he would send a signal booster box out with the phone so I would have perfect signal.
      so far so good.....
      i then explained this is the only mobile phone I use for business and pleasure, so therefore I didn’t want any disconnection time in the slightest between the switchover from Vodafone to 02
      the salesman then confirmed that the existing phone would only be disconnected once the new phone was switched on.
      so far so good....
      • 14 replies
    • A shocking story of domestic and economic abuse compounded by @BarclaysUKHelp ‏ bank complicity – coming soon @A_Gentle_Woman. Read more at https://www.consumeractiongroup.co.uk/topic/415737-a-shocking-story-of-domestic-and-economic-abuse-compounded-by-barclaysukhelp-%E2%80%8F-bank-complicity-%E2%80%93-coming-soon-a_gentle_woman/
      • 0 replies
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Hi all


I'm looking for some advice regarding a recent online purchase.



I bought a computer monitor online last week which I had delivered on Friday. Unfortunately there are several issues with it that I cannot live with. One of them I’m fairly sure is a manufacturing defect. The monitor was fairly expensive (£450) so I contacted the retailer on Monday and asked to return it for a refund stating what faults it had. I told them I didn’t want a replacement as there seems to be QC issues with these monitors after doing some research and I'd rather buy something else.



They replied instantly and asked for photos of the fault which I sent hoping they’d deal with the RMA swiftly. I hear nothing from them for 2 days so I contacted then again today and they’ve asked for photos again despite me already sending them. I’m sensing they are dragging their feet.



I paid using PayPal. What are my options here?



If they don’t issue RMA should I post the monitor back at my expense then raise a dispute with PayPal?



The retailer has a page on their site that states, If a return is found not to be faulty they will return to buyer at the buyers expense.I was under the impression I could return an item that I bought online if its faulty. Do I need to prove its faulty?



Did I even have to send photos? Does the monitor even need to be fault for me to return despite being used? Despite having a 5 star TrustPilot rating I have uncovered some horrible returns stories with this company so not sure what to do next. I was tempted just to open a dispute on PayPal but PayPal says if the dispute is not settled they will then decide whether I get a refund or not.



This will teach me for not paying the extra and buying it from Amazon who have a great returns policy.



Thanks for your time.




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Even without a fault, if you bought the item online then you have the right to return it within 14 days for any reason

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Let's hope it isn't overclockers, they are a nightmare when it comes to returning screens.

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just send it back and tell them that you want your money back as per the Consumer Rights Act. If it isnt faulty then you pay for the shipping

By using paypal you ahve left yurself open to big problems as you havent paid the supplier but a third party. Use the paypal SNAD disputes process and send back tracked. Let the seller know you are expecting them to pay for the shipping if there are genuine faults and not just quality issues as these are subjective

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