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    • yes when you get your N180 from the court. on the sols copy omit phone/sog/email.
    • you dont need a copy of the letter. just proof. it might pay you to sar SLC as if they had your correct address on record before loan sales to erudio , that will add another very strong string to your bow toward setting aside this backdoor CCJ and the arrows you'll fire at Arrows (Erudio are arrows DCA in sheeps clothing)   you also might like many others find that you still have access to the online SLC portal. that could be useful with info. like deferral dates etc and address and what they knew and when.   at present you are in the info gathering stage, the more of that you can get the better.
    • IMHO i would never have a DD setup for any consumer credit debt. they are not a priority, like mortgage/rent/CTAX/Gas/Electric.   this gives you a bit more work to do, but it ensures there is always money for the priority things that can threaten the roof over your head or it's the necessary home utils needed with one.   it's also worthy to note that somethings that are unconscious priorities (though NOT!) like mobiles/phone/digital tv and broadband etc DD's often contribute to the real priorities not being paid. careful management of those needs to be exercised, like moving their payment dates to after the priorities are deal with in your calendar, or vice versa move the priorities to before those come out.   it is stunningly amazing how many families fall into priority bill debts by blindly pay these 'mentally essential luxury gadget' bills and are in total ignorance of the effect they have upon their available funds as 'they can't live without them'.
    • Just as UB says, he bailiff does not need to be invited in, but he certainly should have announced himself. i dont suppose he said what the enforcement was for?   The bailiff has to have a "reasonable belief" that the debtor resides at your address, if he is permitted to enter.   In the first post you say the Warrant was addressed to next door, is this your daughters property and did this Richard live at that address or your address.?   We should find out what the bailiff may say to try and justify his actions.    
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies
    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies

Getting refund from Parcel2Go for lost item


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Parcel2Go lost my item and have admitted liability. I had insurance with them up to full value (£45).

 

They have already refunded me the postal costs (but say the additional insurance cost (a pound or so ISTR) is non-refundable).

 

Seperately, they have offered me a refund of the full value of the item, but I rejected and said I want the cost of packing that was lost too (or like-for-like replacement of such items).

 

They have refused and said they think a refund of just the item value alone is fair.

 

Do you think it's possible to get packaging costs back? It's only a few pounds, but why should I be out of pocket when I didn't lose the parcel?

"Be reasonable, demand the impossible"

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They are correct to refuse insurance costs.

However, the packaging costs are absolutely reasonable and I suppose they are refusing it because they have never heard of anybody bothered to refuse it.

What is really sad is that they can be bothered to decline your claim for this.

I'm afraid that the more we find out about this company here the more that we find that they are a bit pennypinching/nitpicking.

 

mind you,I don't really understand why people pay for the insurance anyway. All you are doing is basically insuring yourself against your breach of contract – but that's what you pay the purchase price of the service for isn't it?

 

It's a complete rip-off and I don't know how this culture developed.

 

 

Imagine that you go to a restaurant and order a meal and then you have to pay extra insurance to make sure it gets there on time, or it's the correct item, or that the meal is sufficiently hot?

 

 

 

 

 

 

Same thing

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I agree Bankfodder, the amount of time they have already/are willing to waste on going back and fourth over such a small amount, rather than provide a genuinely enjoyable customer experience is ridiculous.

 

I didn't realise insurance wasn't necessary - to what level could that be pushed? If I sent a £1000 item with no insurance which they then lost, could I claim £1000 from them?

 

I suspect this culture may have stemmed from the way Royal Mail limit claims to £35 unless you buy a more expensive service. ISTR you cannot 'sue' Royal Mail, they're protected, so have little choice but to pay for a 'better' service?

 

So could I legitimately pursue this through Small Claims, it wouldn't be seen a spurious claim? (I don't have receipts for the packaging materials, but obviously that's not to say they didn't exist or how else would I have packaged the item up?)

"Be reasonable, demand the impossible"

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Hi

I have to agree with Bankfodder here.

 

I will be surprised if P2G actually pay out your losses without a fuss. They try to wriggle out of their obligation by stating that the item(s) are on their prohibited list which contains virtually everything known to them.

 

As for the Post Office, they did try the protected route a while back with a couple of cases where the customer paid extra for a better service and the parcels were lost. The courts found otherwise and forced Royal Mail to cough up.

 

I have personal issues with the PO. They lost Recorded Delivery letter (now called Signed For) and sent me a book of six stamps to cover my loss. I wrote back to them disputing this but using one of the stamps from the book of six. They sent me a cheque for around seven quid. :)

If you are asked to deal with any matter via private message, PLEASE report it.

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What have they offered?

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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I feel that is the best you are likely to get. If they refused any more than that and you felt you should go to court, any reasonable judge would slap you down for £2.50.

 

Others have had a hard time getting payment from P2G so yours is the exception. Accept and move in (in my opinion)

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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