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harni

Major engine failure***Resolved***

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Phoning them when they open in a minute but to honest, they don’t really care. They have said it will be 2 weeks before a case handler is even assigned and even then, the outcome could just be they give me a “gesture of good Will” payment of the monthly payment for the month (well, 6 weeks!) I haven’t had the van for.

 

Surfer is right.

 

You have to deal with the finance company. They will make your life difficult because if they agree to take the van back (they will have to, given the circumstances) then they have to give you your money back and fight with the dealer. It will be their problem.

 

Go through the short term pain with the finance company I think you will be better off in the long run.

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I am sure that every time a complaint is made and an investigation starts, the finance company has to make a payment of £800 to the FOS.

 

The case fee is currently £550

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The purchasers buys a van and the invoice is in his “business” name. The CRA is not relevant, his rights will be covered by the SOGA. Surely you experts should know this basic stuff.

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Just a bit of an update on this. Following a rather lengthy argument with the finance company and the garage ignoring them and me for some weeks, they have finally agreed to reject the vehicle and close the finance agreement based on it not being fit for purpose

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