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    • best to create a topic of your own please this one is for advising SSwales. click create in the top red banner   dx  
    • There is a caveat. Within the first 6 months the assumption of a fault at time of selling means that it is for the seller to disprove.   This can be through showing, possibly as in the case of engine 'blowing up' in this thread, that due attention by the purchaser has been  paid to such things as the oil and water levels, all other adjustments have been maintained, any due servicing has been carried out, etc.   We have not been given details of make, model,  age, mileage on purchase, miles covered by OP and servicing history. It is for these reasons that I find the above post questionable.   There is actually no doubt that if you buy a vehicle and the engine blows up within three months then it is not of satisfactory quality. Because it has happened within three months and the six-month rule applies and that means that she is entitled to have a repair and if the repair fails then a refund or a replacement at her option
    • Thank you, I will have a think about where we go from here & if I do decide to progress with a claim with an initial letter, if I can pass it through you to check, I would be very grateful.  Thank you so much again for your assistance to date
    • Yes she told me she had a large company install cctv they didn’t install what they said and she took them to court and won , she then had another person fit them and there was a problem with her tv signal threatened him so he just took them out and gave her her money back . I didn’t know this until after I had installed them and she said the tv was playing up last time she had them fitted 🤦🏼‍♂️ ... this is why I’m so sure it’s nothing to do with what I installed she was happy I told her the problem was with her old analogue aerial and I would go in the loft and switch it to the digital one she declined , told her I would install the cctv on her laptop , mobile phone or connect to tv via router she declined all soloutions . There was no problem with the cctv working through her tv no break lines or pixels , just her tv signal  ive been back and forth trying to sort it out 
    • Quick question for my education (and I hope the OP's).   When sending copies of notices and evidence etc to a defendant, should it be sent recorded delivery or is first class with proof of postage sufficient (or even better)?   Can't recorded delivery be refused by the recipient?  And if it is refused, can a defendant legitimately argue that it was never received?   Sorry - don't want to drag this thread off topic but it seems sort of relevant.
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    • My personal experiences of Future Comms 
      Don't touch them owe me £500 since January 2019 make excuse after excuse. Seem they always have software problems sending money out. Keep saying they will call back or email nothing been chasing it now for 6 mths the phone staff always have the same banter we will chase it up and get back to you then nothing!
      • 0 replies
    • Future Comms is a Big Con. How to get out of it. Read more at https://www.consumeractiongroup.co.uk/topic/417058-future-comms-is-a-big-con-how-to-get-out-of-it/
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    • Future Comms issues. Read more at https://www.consumeractiongroup.co.uk/topic/416504-future-comms-issues/
      • 5 replies
    • This is a bit of a lengthy one but I’ll summerise best as possible.
      I was contacted by future comms by phone, they stated that they could beat any phone contract I have , (I am a limited company but just myself that needs a business phone and I am the only worker) 
      I told future comms my deal, £110 per month with a phone and a virtual landline, they confirmed that they could beat that, £90 per month with a phone , virtual landline  they also confirmed they would pay Vodafone (previous provider) the termination fee. As I am in business, naturally I was open to making a deal. So we proceeded. 
      Future comms then revealed that the contract would be with PLAN.COM and the airtime would be provided by 02, I instantly told them that this would break the deal as I have poor 02 signal in the house where I live as my partner is on 02 and constantly complaining about bad signal
      the salesman assured me he would send a signal booster box out with the phone so I would have perfect signal.
      so far so good.....
      i then explained this is the only mobile phone I use for business and pleasure, so therefore I didn’t want any disconnection time in the slightest between the switchover from Vodafone to 02
      the salesman then confirmed that the existing phone would only be disconnected once the new phone was switched on.
      so far so good....
      • 14 replies

Question about GDPR and notice to keeper.

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Would a car parking company be in breach of GDPR if they passed over your details (as a registered keeper) to a debt collection agency, since the driver was the one who entered into the contract allowing them to do so, and not the registered keeper?


Just a thought.

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I think someone brought up precisely this extremely interesting question a few months ago and then never came back to us with any kind of reply.


There are exemptions contained in the Data Protection Act 2018 and they are fairly clearly written. Have a trawl through them and see if you can come up with anything that you think might fit the bill and then let us know and we can discuss it.

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I think there might be a breach if the data was shared and the data was obtained incorrectly from DVLA, and not stored securely.

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Thanks, I'll try to look into this more.


As a keeper of a vehicle, I'd assume since they cannot prove that you entered the car park and agreed to the terms, that they shouldn't be allowed to pass on your details to 3rd parties (except for the DVLA)


I have a NTK from ANPR which doesn't mention anything about debt collectors, but my girlfriend who did received a NTK today, does have it written in the letter. I suspect with any appeals, we should mention that she doesn't consent.

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Its covered in the protection of freedoms act. Yes they can

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There are a couple of issues, but still waiting for ICO to get the correct legal advice as I have challenged them and DVLA under the GDPR. I have also challenged parking eye on use of aNPR when they sent me a NTK a few weeks back and they cancelled the pcn. The ICO is also not sure on this point that when using anpr there is no way for the parking company to provide The RK the required notice under GDPR art 13 when the RKs is not the driver and therefore the processing by both the dvla and the parking company is unlawful. So you could use that in your appeal.

Plus the GDPR only allows processing when there is no alternative means to achieve the same objectives, and there are alternatives to using anpr which means that they don’t need to process a RKs details, so processing unlawful.


As far as your query, they can pass the details on to anyone if it’s in their legitimate interests but only if their privacy notice they should have provided you states they can - so check the NTK for the privacy info and compare it to the GDPR art 14.

Also, if they do pass the details on to a debt collection agency, that agency has to write to you within 30 days and provide you with their privacy notice which must contain the details under GDPR art 14. In both cases they can have the basics of the GDPR art 14 info on the NTk and letter as long as it then directs you to their privacy notice on their website, and that contains all the rest of the info required By the GDPR.

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