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    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
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Talk talk broadband cancellation within cooling off period


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Hi.

I ordered talk talk broadband contract £20 over 24 months on 16/10/18.

The talk talk connection went live on 30/10/18.

 

The broadband was not working at all for hours and so I decided to cancel the contract on 30/10/18 as I was within the 20 days cooling off period.

The customer service representative said she will escalate the situation and confirmed no cancellation fees as I was Within cooling off period.

 

I phoned talk talk on 5/11/18 and spoke to the customer service manager Rodney who said no cancellation fee and all charges will be waived.

He said account will be closed on 11/11/18.

I received letter from talk talk customer service confirming account termination on 11/11/18 also received Jiffy bag for talk talk router return.

 

On 7/11/18 I received email thanking for sticking with talk talk and my account will not be terminated.

I received email late in the evening and was unable to contact talk talk until 8.00 next morning.

I had very stressful night as I was worried talk talk will not close my account.

 

I phoned talk talk at 8:00 in the morning and the customer rep said I was under contract for 24 months.

I said I cancelled on 30/10/18 and gave Rodney ref number.

I was put through to manager Megan who said there was

 

Mistake by the back room staff and she said the cancellation will now be on 13/11/18.

I received email confirming this.

 

My first bill of £20.93 is due on 12/11/18.

Rodney told me I don't have to pay this as it will be waived.

Do I pay this first bill of £20.93 in order to get account terminated?

Edited by dx100uk
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moved to broadband forum.

 

no pay nothing you owe nowt.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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cancel your dd if it shows via your interweb bank portal:wink:

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

I received letter confirming account will be closed on 11/11/18 and no cancellation fees.

I will be charged for any service used.

I also received Jiffy bag to return talk talk equipment with Royal Mail tracked.

 

I also sent letter to the customer service centre in Salford by rmsp.

 

Talk talk sneakily sent me email yesterday evening thanking me for staying with them and will not be closing account. I phoned them and told them I want to close account and the rep said she will close on 13/11/18.

 

I'm worried talk talk will trash my credit score.

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if it does not yet show then I doubt it

and anyway they say you've cancelled so no...

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

I'm worried as talk talk don't want to cancel my account. They were supposed to cancel on 11/11/18. But they said error by back room staff so they going to cancel on 13/11/18.

I had 2 letters for 11/11/18 cancellation and 1 letter for 13/11/18.

What are my options if they keep cancelling my account cancellation.

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Hi

Talk talk failed to close my account on 11/11/18 and wants to keep my account open even though I have letter from them confirming account closing on 11/11/18 and no cancellation fee.

 

I have send their equipment back and not used any of there service.

 

How can I get them to terminate my broadband connection and close my account.

 

For obvious reasons they want to keep account open and charge £20 for next 24 months.

 

I have cancelled dd and have not used broadband as it never worked.

 

This is causing stress and sleepless nights.

 

What should I do?

Edited by dx100uk
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Please will you post up their letter in PDF format

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Threads merged...please do not start new threads on the same issue.

 

Andy

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Please read upload and use office lens there to put that picture up as a pdf so we can zoom and rotate it

 

They have cancelled. You've stopped the dd

They cant do anything more to you

 

Nothing to lose sleep over

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

As of yet they not cancelled my account. I received phone call around 5 pm yesterday confirming account to be closed today.

They failed to close on 11/11/18 and what if they fail today?

I live in upstairs flat and there are others downstairs and there is a phone socket in the hallway leading upstairs.

Who will be liable for costs after today if talk talk fail to disconnect the phone line?

Edited by dx100uk
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so how would calls be paid from that socket when you sign up with another company?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

I'm not sure.

I will have word with landlady to sort something out.

Maybe pay downstairs guys to use their broadband.

I not interested in landline calls.

 

Still talk talk not disconnect phone line as it still rings.

I have just sent out compaints letter to ceo department informing them I'm not liable for any costs incurred after today.

 

Why do talk talk keep giving cancellation dates and just keep failing to cancel?

I have not used their broadband as it never worked and I only use mobile so no not used none of their services.

I returned their cheap router last week in the Jiffy bag posted to me by them.

Horrible lot to deal with. I'm in constantly stressed.

I just want them to terminate my account.

 

They still not cancelled my account as I can get ring tones on my phone line.

When are they going to disconnected me?

 

Yesterday evening got phone call from Philippines lady and said I will be cancelled today.

I asked what time?

She said any time today.

 

What are my options if they again fail to cancel my account?

Edited by dx100uk
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just because the line has a dial tone it doesn't mean its linked to Talk talk.

most lines have a dial tone unless the line has been physically disconnected at the home or at the cabinet in the street

 

me thinks you are worrying about nowt

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Thanks for the reassuring reply. I'm worried as over the years I have built great credit score as always paid bills on time but I don't want to pay if I'm getting no broadband and that's why I cancelled within cooling off period.

You are right I'm probably worrying for nowt but talk talk have horrible reputation and hate letting people of go.

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they cant default your credit file if you've no agreement!!

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

Ok thanks.

Talk talk finally disconnected phone line. Just have to wait for final bill which should be zero as not used any of their services.

If I have problem with final bill I'll let you know.

Thanks you guys are doing terrific service against big companies.

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ok

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

Digital exchange then

Watch that socket if you ever do pay a new provider

They could all become live on your bill!!!

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

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