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Hello, I will keep it short.


I bought a TV from JL in May 2018

I noticed a possible fault and have video evidence with dates etc so confirm it was within the 30 days and six months,


I made a silly error of trying to put up with it as wasnt sure if it was a fault or that it was a characteristic of LCD TV's (I had a plasma) only down the line nearly six months later I am to find it was a faulty panel and a new panel for my TV was needed.


I understand under the Consumer rights after 30 days but before six months I have to give the retailer a chance to repair if they think that is the best way forward (I asked for a refund/replacement first, they said no)


an engineer confirmed it was faulty and a new panel was supplied by Panasonic and the repair at my home was to happen today.


After an hour of stripping the TV down and the new panel fitted it was put back together and powered up but only to find that the new panel was smashed so you can imagine how annoyed myself and the engineer was. The TV has been taken away to be repaired in the workshop.


I contacted JL and rejected the goods as unfit and the fact they have had one chance of repair which was unsuccessful.


They replied that the TV will go ahead and will be repaired and returned to me and I would get a small compensation.


I said no I am rejecting it but they insist that because it wasnt actually fully put back together (back panel was still off) and tested that it isnt classed as a unsuccessful repair.


So what do you think, am I right or are they right?

they are now waiting for a Martin Dawes report.


I have sent a letter of rejection.

I paid using paypal and £100 JL voucher.

My mistake and I know I am kicking myself was not to do this within the first 30 days but I have my reasons. thanks ​


Fuming even more now.

The engineer JL used, Martin Dawes have just rang to tell me they have put the old panel back in and say its within spec.


it certainly isnt, this is the same engineers who stated it had a faulty panel in the first place and agreed with my complaints about banding, pixelation etc.


I did notice when the engineer was moving the new panel on the trestle they use he bent it downwards but though nothing of it, maybe he had broken it and or Panasonic wont replace it so looking for an easy way out or JL have had a word.

Edited by dx100uk
spacing from one block of text over 2 mgs
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let them do what they need to do, you should end up with what you have paid for and if the fault is still there you reiterate the advice of the engineer and tell them you are returning the telly once and for all and if they dont replace or refund you will take the matter to court.

JL are normallly good at this and had in house electronics people so make sure you knwo who you have been speaking to when escalating..

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