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Section 75 against garage

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Hi guys would like some advice please and will try to make this post as short as possible.

 

1. In may this year the EPS light came on my Kia cee'd 09 plate. Took it to the Kia garage and was told the steering rack needed replacing which they did at a cost of £800.

 

2. On Monday the EPS light came back on again and on Tuesday I took it back to the Kia garage. Wednesday I got a phone call to say the steering column now needed replacing at a cost of £1800 plus vat. I told them to not do anything and I would collect the car.

 

3. When I got there I asked if the problem in may was actually fixed and was told that the steering column and steering rack are totally unrelated issues and it was a different problem. I asked for a copy of the fault codes and was told they are not allowed to give it out. As a compromise after much arguing I was allowed to take a picture.

 

4. I contacted them later that day asking for a copy of the diagnostic report and fault codes from the repair in may and was told they would get back to me on Thursday. Nothing on Thursday so today I asked the Kia customer services to contact the dealer to get the report. Was told they don't keep them and if they did it would be archived and the person is not in.

 

I feel the original fault was not fixed in may and now they are trying to fleece me again. What is the best course of action to take regarding this?

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so you paid by credit card?


please don't hit Quote...just type we know what we said earlier..

 

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Yes I paid by credit card

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good job.

 

yes the card issuer is equally responsible for what has/has not happened here.

 

and who are they?

 

once banks get involved, you normally see these things quickly resolved.

 

let then fight it out between them.

tell the bank you want a full refund or your car fixed at on further cost.

 

dx


please don't hit Quote...just type we know what we said earlier..

 

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You've had the fault codes. You posted this on another forum.

 

Posted by redfoo

 

picked the car up an hour ago, was charged 218 for diagnostic and got the fault codes for what they say is wrong with it.

 

I have been to see a Indi garage who I know and he can fit me in on Tuesday.

 

It makes me think now if when they replaced the steering rack in may, if that was even the issue and needed replacing, don't think there is anything I can do about that though?

 

Fault codes are c1259, c1290 and c2400 if anyone knows what they mean.

 

 

Steering racks/ power units and steering columns are different things, but with the KIA te power steering unit is known to be only mediocre on reliability, but 9 years is not unheard of. It depends on how the vehicle was driven from new.

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Usual trick.

Maybe it's something completely different from steering system.

What they do is reset the light and change something expensive (or maybe just say they did).

A couple of days or even weeks later, same light appears, more money in their till.

In the mean time they don't even investigate the initial fault, as long as a reset gets rid of the light temporarily.

This is the dream situation for them!

Apply a section 75 on your card and take the car to an independent specialist.

Make it clear that you are not there to be ripped off and they'll sort it out.

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Anyways here I your fault codes

C1259 Code Meaning :

 

 

C

 

1

 

2

 

5

 

9

 

OBD-II Diagnostic Chassis © Trouble Code For Engine Fuel And Air Metering Manifold Absolute Pressure/Barometric Pressure Circuit High Input Cylinder 1 Injector Circuit Low Reverse Input Circuit

 

 

1290 is Shift Solenoid E Performance or Stuck Off

 

And the c2400 is the same as above.

 

Ps you posted it on honestjohn

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Yes I did post on another forum but wanted advice on the section 75 issue that's all

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Yes I know, but your post here differs from the one on honestjohn.

You say here you were not given codes but on hj you state you were.

That leads me to think your tailoring your story to get the response you want.

 

Steering coloums and steering racks(power assist units) on the Kia are seperate items.

Also the codes you were given ( which on here you stated you were not given) dont relate to steering.

There are too many inconsistencys with your tale.

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I'm taking about the fault codes for Mays work to see what initial faults wer

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These fault code relate to the diagnostic on Wednesday when they told me the steering column needed replacing, I had asked for the codes for the may work when the steering rack was replaced which they say may have been archived but they don't normally keep them.

 

Sorry for not being clearer

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What I getting at is you might struggle to get a section 75 refund on the grounds of you've got a nine year old car with multiple faults.

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I know this is why I am asking, seems coincidental that two seperate faults relating to the EPS so close together though and maybe the rack didn't need replacing the first time

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I see you've edited you post.

Those fault codes are to do with engine management and nothing to do with a steering coloum

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I very much doubt it too, but without the proof its going to be tough.

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I see you've edited you post.

Those fault codes are to do with engine management and nothing to do with a steering coloum

 

The Kia dealer told me that the column needed replacing and those were the codes found, hence I don't believe them about the first issue

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You can do a Google search for those codes. That's what I did

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You can do a Google search for those codes. That's what I did

 

I did check but not the best with mechanics and didn't really understand them, taking it to an indi Kia garage on Tuesday for a second opinion

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You can do a Google search for those codes. That's what I did

 

Just had this back from the dealer -

 

I have checked the job card and with the Kia master technician on site if a fault code would be stored from your visit to us earlier this .

 

As the fault is mechanical there would be no stored codes for your vehicle.

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Just had this back from the dealer -

 

I have checked the job card and with the Kia master technician on site if a fault code would be stored from your visit to us earlier this .

 

As the fault is mechanical there would be no stored codes for your vehicle.

 

Asked for a copy of the report and was given this -

 

Report says carried out road test found noise from steering area, placed on ramp and inspected all suspension upon inspection discovered excessive play in steering rack

 

Does this sound right why would the EPS light come on in the first place then?

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any advice guys?

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Play in steering rack shouldn't show any fault in the ecu for your car.

It's a mechanical problem (If it's true that it's there), no sensors to show any code.

They're taking you for a ride imo.

Did you feel any play in the steering?

Especially when stationary and turning the wheels, did you feel anything?

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Play in steering rack shouldn't show any fault in the ecu for your car.

It's a mechanical problem (If it's true that it's there), no sensors to show any code.

They're taking you for a ride imo.

Did you feel any play in the steering?

Especially when stationary and turning the wheels, did you feel anything?

 

No didn't feel any play in the steering at any point, in may the EPS light came on a few times and lost power steering. Took it to the Kia dealer and was advised the rack needed replacing.

 

Any advice on what I should do now?

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