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    • Yes, Hotpoint UK has been a subsidiary of Whirlpool for over 20 years. And unlike some domestic goods manufacturers you can buy from them direct and I believe they employ their own service engineers, Is that your situation? You bought direct from Hotpoint and Hotpoint sent out their own engineer?
    • It's Hotpoint (but I believe they're part of the Whirlpool group now?). The part was bought direct from them as a consumer.
    • Thanks BankFodder for your latest, I'm in complete agreement on the subject of mediation and will be choosing to decline mediation, the longer timeline is not an issue for me, I will happily let the going to court run it's course. I really appreciate the support from the Consumer Action Group. I'll post the email text I'm sending to Evri's small claims in answer to their recent defence response. Regards, J    email text I'm sending to Evri's small claims in answer to their recent defence response:  
    • Sec127 (3) repealed, now gone. S. 127(3)-(5) repealed (6.4.2007) by Consumer Credit Act 2006 (c. 14), ss. {15}, 70, 71(2), {Sch. 4} (with Sch. 3 para. 11); S.I. 2007/123, art. 3(2), Sch. 2
    • We used to recommend that people accept mediation but our advice has changed. The mediation process is unclear. Before you can embark on it you have to agree that you are prepared to enter a compromise – and that means that you agree that you are prepared to give up some of your rights even though you are completely in the right and you are entitled to hundred percent of your money and even though EVRi are simply trying to obstruct you in order to discourage you and also to put others who might want to follow your example off from claiming and even though they have a legitimate basis for reimbursement. Mediation is not transparent. In addition to having to sign up that you are prepared to give up some of your rights, you will also have to agree not to reveal any details of the mediation – including the result of the mediation – so that the whole thing is kept secret. This is not open justice. Mediation has nothing to do with justice. The only way of getting justice is to make sure that this matter goes to trial unless EVRi or the other parcel delivery companies put their hands up and accept the responsibility even if they do it is a gesture of goodwill. Going to trial and winning at trial produces a judgement which we can then add to our small collection to assist other people who are in a similar boat. EVRi had been leading you around by the nose since at least January – and probably last year as well – and their whole purpose is simply to drag it out, to place obstacles in your way, to deter other people, and to make you wish that you'd never started the process and that you are prepared to give up your 300 quid. You shouldn't stand for it. You should take control. EVRi would prefer that you went to mediation and if nothing else that is one excellent reason why you should decline mediation and go to court. If it's good for them it's bad for you. On mediation form, you should sign that you are not prepared to compromise and that you are not prepared to keep the result secret but that you want to share the results with other people in similar circumstances. This means that the mediation won't go ahead. It will take slightly longer and you will have to pay a court fee but you will get that back when you win and you will have much greater satisfaction. Also, once you go the whole process, you will learn even more about bringing a small claim in the County Court so that if this kind of thing happens again you will know what to do and you will go ahead without any hesitation. Finally, if you call EVRi's bluff and refuse mediation and go to trial, there is a chance – maybe not a big chance – but there is a chance that they will agree to pay out your claim before trial simply in order to avoid a judgement. Another judgement against them will simply hurt the position even more and they really don't want this. 300 quid plus your costs is peanuts to them. They don't care about it. They will set it off against tax so the taxpayer will make their contribution. It's all about maintaining their business model of not being liable for anything, and limiting or excluding liability contrary to section 57 and section 72 of the consumer rights act.     And incidentally, there is a myth that if you refuse mediation that somehow it will go against you and the judge will take a dim view and be critical of you. This is precisely a myth. It's not true. It would be highly improper if any judge decided the case against you on anything other than the facts and the law of the case. So don't worry about that. The downside of declining mediation is that your case will take slightly longer. The upside is that if you win you will get all your money and you will have a judgement in your favour which will help others. The chances of you winning in this case are better than 95% and of course you would then receive 100% of your claim plus costs
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Section 75 against garage


Redfoo
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Hi guys would like some advice please and will try to make this post as short as possible.

 

1. In may this year the EPS light came on my Kia cee'd 09 plate. Took it to the Kia garage and was told the steering rack needed replacing which they did at a cost of £800.

 

2. On Monday the EPS light came back on again and on Tuesday I took it back to the Kia garage. Wednesday I got a phone call to say the steering column now needed replacing at a cost of £1800 plus vat. I told them to not do anything and I would collect the car.

 

3. When I got there I asked if the problem in may was actually fixed and was told that the steering column and steering rack are totally unrelated issues and it was a different problem. I asked for a copy of the fault codes and was told they are not allowed to give it out. As a compromise after much arguing I was allowed to take a picture.

 

4. I contacted them later that day asking for a copy of the diagnostic report and fault codes from the repair in may and was told they would get back to me on Thursday. Nothing on Thursday so today I asked the Kia customer services to contact the dealer to get the report. Was told they don't keep them and if they did it would be archived and the person is not in.

 

I feel the original fault was not fixed in may and now they are trying to fleece me again. What is the best course of action to take regarding this?

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so you paid by credit card?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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good job.

 

yes the card issuer is equally responsible for what has/has not happened here.

 

and who are they?

 

once banks get involved, you normally see these things quickly resolved.

 

let then fight it out between them.

tell the bank you want a full refund or your car fixed at on further cost.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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You've had the fault codes. You posted this on another forum.

 

Posted by redfoo

 

picked the car up an hour ago, was charged 218 for diagnostic and got the fault codes for what they say is wrong with it.

 

I have been to see a Indi garage who I know and he can fit me in on Tuesday.

 

It makes me think now if when they replaced the steering rack in may, if that was even the issue and needed replacing, don't think there is anything I can do about that though?

 

Fault codes are c1259, c1290 and c2400 if anyone knows what they mean.

 

 

Steering racks/ power units and steering columns are different things, but with the KIA te power steering unit is known to be only mediocre on reliability, but 9 years is not unheard of. It depends on how the vehicle was driven from new.

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Usual trick.

Maybe it's something completely different from steering system.

What they do is reset the light and change something expensive (or maybe just say they did).

A couple of days or even weeks later, same light appears, more money in their till.

In the mean time they don't even investigate the initial fault, as long as a reset gets rid of the light temporarily.

This is the dream situation for them!

Apply a section 75 on your card and take the car to an independent specialist.

Make it clear that you are not there to be ripped off and they'll sort it out.

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Anyways here I your fault codes

C1259 Code Meaning :

 

 

C

 

1

 

2

 

5

 

9

 

OBD-II Diagnostic Chassis © Trouble Code For Engine Fuel And Air Metering Manifold Absolute Pressure/Barometric Pressure Circuit High Input Cylinder 1 Injector Circuit Low Reverse Input Circuit

 

 

1290 is Shift Solenoid E Performance or Stuck Off

 

And the c2400 is the same as above.

 

Ps you posted it on honestjohn

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Yes I know, but your post here differs from the one on honestjohn.

You say here you were not given codes but on hj you state you were.

That leads me to think your tailoring your story to get the response you want.

 

Steering coloums and steering racks(power assist units) on the Kia are seperate items.

Also the codes you were given ( which on here you stated you were not given) dont relate to steering.

There are too many inconsistencys with your tale.

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These fault code relate to the diagnostic on Wednesday when they told me the steering column needed replacing, I had asked for the codes for the may work when the steering rack was replaced which they say may have been archived but they don't normally keep them.

 

Sorry for not being clearer

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I see you've edited you post.

Those fault codes are to do with engine management and nothing to do with a steering coloum

 

The Kia dealer told me that the column needed replacing and those were the codes found, hence I don't believe them about the first issue

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You can do a Google search for those codes. That's what I did

 

I did check but not the best with mechanics and didn't really understand them, taking it to an indi Kia garage on Tuesday for a second opinion

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You can do a Google search for those codes. That's what I did

 

Just had this back from the dealer -

 

I have checked the job card and with the Kia master technician on site if a fault code would be stored from your visit to us earlier this .

 

As the fault is mechanical there would be no stored codes for your vehicle.

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Just had this back from the dealer -

 

I have checked the job card and with the Kia master technician on site if a fault code would be stored from your visit to us earlier this .

 

As the fault is mechanical there would be no stored codes for your vehicle.

 

Asked for a copy of the report and was given this -

 

Report says carried out road test found noise from steering area, placed on ramp and inspected all suspension upon inspection discovered excessive play in steering rack

 

Does this sound right why would the EPS light come on in the first place then?

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Play in steering rack shouldn't show any fault in the ecu for your car.

It's a mechanical problem (If it's true that it's there), no sensors to show any code.

They're taking you for a ride imo.

Did you feel any play in the steering?

Especially when stationary and turning the wheels, did you feel anything?

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Play in steering rack shouldn't show any fault in the ecu for your car.

It's a mechanical problem (If it's true that it's there), no sensors to show any code.

They're taking you for a ride imo.

Did you feel any play in the steering?

Especially when stationary and turning the wheels, did you feel anything?

 

No didn't feel any play in the steering at any point, in may the EPS light came on a few times and lost power steering. Took it to the Kia dealer and was advised the rack needed replacing.

 

Any advice on what I should do now?

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