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    • But the booking platform warns it is still too early to predict how many travellers will return in 2021. View the full article
    • I purchased a bathroom tap for £125 from online company, 'QS SUPPLIES', in May 2020. It was duly fitted and all was fine until December 2020 when the top lever came away from the base of the tap rendering it useless. I immediately contacted QS SUPPLIES using their online complaints procedure and submitted a photo, as required. When after a few days I had heard nothing from them I called their CUSTOMER SERVICES team and was told that they were waiting for a response from the manufacturer, a company called 'SANEUX', I pointed out that my contract was not with the manufacturer and that I expected QS SUPPLIES to deal with my complaint. I was then advised to email them again, which I did...twice.... when they finally responded to my second email they asked me to send another photo of the faulty tap. This time, their response was that their,  TECHNICAL TEAM had looked at the photo and decided that the tap, "APPEARED TO BE FORCED", and therefore they would be, "UNABLE TO OFFER A REFUND ON THIS OCCASION".  So after  7 months of use and at a cost of £125, this company, on the strength of one slightly grainy photo have decided I am entitled to nothing. I have applied to be reimbursed by my credit card company under Section 75 but I am still determined to attempt to get QS SUPPLIES to take responsibility and would really appreciate any advice about the best way to go about this.  
    • Good news for me is that the Bounce Back Loan came through so I can pay the full car payment!  Thanks for reply.
    • Welcome. please follow the advice given above as to reading around the various stories and then monitor this thread for a full reply tomorrow  
    • Hi Everyone,  I am the seller in this case and want to thank the buyer for their support.  The bike was delivered to the local Hermes Parcel Shop really well packaged and sealed on the 3rd Feb with a receipt obtained.  Sadly the parcel was emptied on route to the buyer.   I had listed the bike for collection only however the buyer messaged and asked if we could arrange a courier to which I agreed and they organised that.  When the bike went missing I contacted the local police as the Hermes parcel shop said they would not release CCTV to me.  We got all this from the Police.  since then the buyer has tried his very best which I am grateful with Hermes and parcel2go but is struggling.  Any help is appreciated. 
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
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Tory tax cuts for the rich and McDonnell supporting


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The Tory have implemented Tax cut - which corbyn and McDonnell are supporting, but which have the labour party up in arms - and quite rightly.

 

Little Corbyn mini-me mc says they wont oppose tax cuts for the needy - what bullhooks

 

Tax cuts, of which reportedly roughly half goes to the top 10%, and roughly 90% to the richest 50%

 

But where is this money coming from?

 

https://www.theguardian.com/politics/2018/mar/10/poverty-benefits-families-cuts-austerity-hammond-poor-welfare

 

"the changes from April will save around £2.5bn and dent the incomes of the “just about managing” families that Theresa May has vowed to help."

 

"The cuts will affect around 11 million families, including 5 million of the struggling families that the prime minister stated she would focus on."

 

 

 

 

So they have taken 2.5bn off the poorest to pay for those tax cuts mainly to the richest, and given a smidgen back to the poorest who pay for it.

 

 

and Corbyn and McDonnell support the Tories no matter the cost to the people ... as usual ...

"In every respect, he has acted responsibly, legally and with integrity"

Boris Johnson on Dominic Cummings' Covid field trips

 

£288 million pounds a week - The ADDITIONAL cost of Brexit customs bureaucracy alone - stuff that on the side of a bus.

 

Its official: Boris 'The Liar' Johnsons word is not worth the paper its written on

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My income is in the bottom 1% but I still get a tax cut because of the increased personal allowance. I dont claim any benefits so no-one can lump me into the labour party's "poor" who are actually better off than me.

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My income is in the bottom 1% but I still get a tax cut because of the increased personal allowance. I dont claim any benefits so no-one can lump me into the labour party's "poor" who are actually better off than me.

 

dont forget the higher earners also got that tax cut you got - and more added on top despite the fact they were already getting more income in their pockets

 

So you got a small bounty

They got that small bounty as well + two mars bars and a twix extra.

 

as 50% apparently went to the top paid 10%

- they could have given the poorer twice as much - and the top 10% would have still got the same as you

eg everybody gets a medium bounty.

 

(not entirely good math but a very good point)

 

If 90% went to the highest paid 50%, they could have given a lot more to the lower end and the top earners would still have got it too.

... and THAT would have made a real difference to the poorer tax payers.

"In every respect, he has acted responsibly, legally and with integrity"

Boris Johnson on Dominic Cummings' Covid field trips

 

£288 million pounds a week - The ADDITIONAL cost of Brexit customs bureaucracy alone - stuff that on the side of a bus.

 

Its official: Boris 'The Liar' Johnsons word is not worth the paper its written on

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My income is in the bottom 1% but I still get a tax cut because of the increased personal allowance. I dont claim any benefits so no-one can lump me into the labour party's "poor" who are actually better off than me.

 

 

Nobody with the same household demographic to yours is better off than you when receiving benefits only. That is Tory rhetoric to justify benefit cuts, don't fall for the misinformation.

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Nobody with the same household demographic to yours is better off than you when receiving benefits only. That is Tory rhetoric to justify benefit cuts, don't fall for the misinformation.

 

Neither are the ones (benefits or not) who dont actually have enough income to pay tax even pre 'increase'

 

.. and I'm NOT talking about those routing their income through their wifes domiciled n Monaco or a PO box in the IoM ... just those who have to live on less than the tax start threshold.

"In every respect, he has acted responsibly, legally and with integrity"

Boris Johnson on Dominic Cummings' Covid field trips

 

£288 million pounds a week - The ADDITIONAL cost of Brexit customs bureaucracy alone - stuff that on the side of a bus.

 

Its official: Boris 'The Liar' Johnsons word is not worth the paper its written on

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