Jump to content


  • Tweets

  • Posts

    • Thanks DX.  I've ploughed through the pages and dug out what I feel are the relevant ones. Obviously, some of these are duplicates of what I've put up before.  Anyway, I would be hugely grateful if someone can look over and advise. Reading though other posts and on other cases that I've had help with from here, I don't think they have much of a case - given the weakness of much of their "evidence" - but obviously I would be grateful for some expert advice from the helpful souls on here.    Thank you.    B   Witness Oct19_redacted.pdf
    • You came here for advice, soem advice has been given adn you question the validity and source of that advice. We are all lay peopele, ie not giving professional advice but it is based on experience of the world and in some cases working in the field that advice is given on. Now you dont have to take our advice, we wont get the huff if you prefer to look elsewhere or do something else. when I asked what you think they would do with your NI number it is to prod you to think for yourself and question why they would ask for this when there is nothing legal they can do with the information so wouild you be wnating to give it to them knowing that they would want it to break the law if they processed it. Now you can take that up with the company at the top but TBH unless you want to spend money on a lawyer they will not answer the question or fob you off with some ridiculous answer anyway.   so for the moment read a lot about  RLP and similar situations to yours ans make particular note of what happened to the peopel in the end. You will find no threads theat ended by saying " thanks to you I gor sued by RLP and owe them a fortune". It isnt going to happen and the reasons why are explained in many threads. They rely on your feeling of guilt to get anywhere
    • you need to respond to their letter saying that you belive that you ahve been paid correctly ( or underpaid if you are due a small amount of accrued holiday pay etc) and demand that they show a full account of what you received, when and why and how they arrived at this figure. You then reconcile that with your P45 and use the figures to bat off any furhter demands if they still akke one. Come back if they dotn drop the matter and give us the full breakdown on hours worked, hourly rate, gross pay, tax paid  etc
    • @dx100ukI never got a response to my SAR from Octopus.   But I have just received a 'letter before court action' from one of their legal representatives, who have been "instructed to consider legal action against [me] if full payment, a settlement or your proposals to make suitable repayments arrangements are not received in the next 30 days."   I'm reading the threads now. Any advice on how to proceed? 
    • I would say let them do their worst, it will surely backfire on them. Now with restrictive contracts that stop you working fro competitors- these are notoriously vague so often not worth the paper they are written on. also they have to be fair so for example if there are only 2 companies in the UK that make a certain product your employer cant say you arent allowed to work for the other one. If you were for example trained as a hairdersser and you were going to open a salon in the next street to your ex employer then the restriction would apply if worded correctly. Dont panic about this, your new employer will be au fait with the situation and time spent worrying about a nastly letter will in their eyes take you eye off the ball so concentrate on the new job.
  • Our picks

Iobject

ASG the rip-off cowboys

style="text-align:center;"> Please note that this topic has not had any new posts for the last 351 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

ASG installed a boiler in 2014. Had a few problems and ASG staff 'talked us through' on the phone fixing them ourselves while we pay for 'unlimited call outs, repair etc...

 

The boiler stopped working all together a year ago. An engineer came and replaced a part. ASG demanded that we have a power flush carried out (at our expense) as apparently the fault was because of debris...We had to do this or ASG said the warranty would be void. A power flush does not need to be done more than, at most, every 5 years.

 

This year, the boiler stopped again just after the yearly service (!?). A Viessmann engineer came, replaced the same part as last year because of so-called debris. We then received an invoice for £232 for the repair! ASG indicates that the repair and call-out is not part of the warranty.

 

ASG has now sent us a recorded delivery 'final demand'. They will not answer my emails requesting justifications for the bill. The Agreement states quite clearly that ASG is responsible for the maintenance of the boiler including all repairs and replacement parts.

 

I managed to talk to someone on the phone who just kept on repeating, you have our final demand. I inquired about why the filter does not catch the debris and was told that the cleaning of the filter (which they fitted at time of installation) is not part of the service!!

 

ASG are rude, customer service is non-existent. They install, take your money every month for 14 years (!) and completely wash their hands off the terms of the Agreement. They're in this game to make money on the back of people like us who are trapped in an Agreement. Terminating the Agreement would cost us £4000!

 

It's a complete rip-off, their advertising of 'peace of mind' is a con.

Edited by Andyorch
Paras

Share this post


Link to post
Share on other sites

Hi and Welcome to CAG

 

I have moved your thread to a more appropriate forum were you should get a better response.....please continue to post here to your thread.

 

Regards

 

Andy


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

Share this post


Link to post
Share on other sites

Where on earth do you get the idea that terminating the agreement will cost you £4000?

 

You have been lied to for a number of years and this is just another one of that series. have a look at the contract and if it is an unfair one you are not obliged to be held to any part of it. If they are collecting the money by DD then just inform the bank that it is to be terminated with immediate effect.

 

These companies get away with so much because people dont just tell them where to go at the first problem, basically it is an insurance contract so they will be governed by an ombudsman whether they like it or not. They will deny this but that doesn't change the law.

 

So get things rolling and make them worry instead of you

Edited by Andyorch
typos

Share this post


Link to post
Share on other sites

Thanks ericsbrother. It is quite clear in the Agreement that if you wish to terminate it before the end, you must pay all outstanding monies which 'decrease' every 4 years!! The monthly DD payment is a combination of payment for the boiler and installation and the service agreement (call-outs, repairs, yearly service). It is astronomical when you think you'll be paying between £50 and £100 per month for 14 years! They tried to take the £232 bill from our direct debit so I cancelled it and am paying the normal amount manually each month so they can't say I'm in breach of contract.

Share this post


Link to post
Share on other sites

so how much was the boiler? It seems as though this should be regulated by a credit agreement so have you a copy of that? If they havent doen this and arent licenced credit brokers or lenders then you dont owe them a penny and never did. £15k for a 2 grand boiler is a lot to pay for an insurance contract ( something else that is regulated so see if they have done that properly).

basically why are you wanting to pay them anything without actually knowing what it is you are paying for.

Share this post


Link to post
Share on other sites

Playing devils advocate here.

 

How old are your radiators?

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...