Anglian Water (although others may be culpable).
Some time ago users of this forum complained about the level or proportionality of standing charges on fuel bills. The feeling was that 25% standing charge would be acceptable against the unit cost. Anglian Water in Essex, responsible for sewage removal, charge around 80% of a bill for this, my last account was £10 unit cost against a £44 standing charge. Anglian claim that this is due to infrastructure issues and that my area is sparsley occupied.
Southend on Sea has 160,000 residents, hardly sparse, and infrastructure issues are their problem, not mine. Anglian is also responsible, according to Environment Agency, of contaminating sea water in my locale.
If there is no legislation regarding the proportion of standing charge to unit cost, there certainly should be ! Any advice ?
(There is a wider issue of charging through third parties that could be taken up seperately.)
Hello and welcome to CAG. I'll move your thread to the Residential and lettings forum and leave you a link to follow from the Welcome forum.
I'm sorry to hear about your neighbour problems, people should be along to advise later.
Your only hope is asking for discretion on the grounds of well you didn't realise you had to pay online you expected a toll booth, you didn't see any sign of any penalty charge amount and basically it's your first time using this toll bridge and you were unaware of the process,.
In the past, for 1st time offence, Merseyflow have responded rejecting the appael but on this one occasion have reduced the penalty to the toll fee.
You might be lucky.
Don't touch them owe me £500 since January 2019 make excuse after excuse. Seem they always have software problems sending money out. Keep saying they will call back or email nothing been chasing it now for 6 mths the phone staff always have the same banter we will chase it up and get back to you then nothing!
This is a bit of a lengthy one but I’ll summerise best as possible.
THIS IS HOW THE PHONECALL WENT
I was contacted by future comms by phone, they stated that they could beat any phone contract I have , (I am a limited company but just myself that needs a business phone and I am the only worker)
I told future comms my deal, £110 per month with a phone and a virtual landline, they confirmed that they could beat that, £90 per month with a phone , virtual landline they also confirmed they would pay Vodafone (previous provider) the termination fee. As I am in business, naturally I was open to making a deal. So we proceeded.
Future comms then revealed that the contract would be with PLAN.COM and the airtime would be provided by 02, I instantly told them that this would break the deal as I have poor 02 signal in the house where I live as my partner is on 02 and constantly complaining about bad signal
the salesman assured me he would send a signal booster box out with the phone so I would have perfect signal.
so far so good.....
i then explained this is the only mobile phone I use for business and pleasure, so therefore I didn’t want any disconnection time in the slightest between the switchover from Vodafone to 02
the salesman then confirmed that the existing phone would only be disconnected once the new phone was switched on.
so far so good....