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    • Please see below my answers now that I have received NTK.   1 The date of infringement? Answer: 18th June 2019   2 Have you yet appealed to the parking company yet? [Y/N?]  Answer:  I haven't appealed yet.  If you haven't appealed yet - ,.........   have you received a Notice To Keeper? (NTK) [must be received by you between 29-56 days] what date is on it Answer: couldn't find the date however I received it today (22nd July 2019) Did the NTK provide photographic evidence?  Answer: Yes, although it only shows the number plate of my car.   3 Did the NTK mention Schedule 4 of the Protection of Freedoms Act 2012 (PoFA) [Y/N?]  Answer:  No.     4 If you appealed after receiving the NTK,  did the parking company give you any information regarding the further appeals process? [it is well known that parking companies will reject any appeal whatever the circumstances] Answer: I haven't appealed yet.   5 Who is the parking company? Answer: MET Parking Services Ltd.   6. where exactly [Carpark name and town] did you park? South Ruislip ASDA, (840) Arla old dairy    Please also see the attached copy of the NTK that I have received. Scan 22 Jul 2019.pdf
    • make a new topic for each company. scan up to PDF their full responce   that way we wont be getting your knickers in a twist   most likely scenario will be straight off to the FOS if they've sent their final response don't forget very few will ever cough they did wrong at the 1st try use this thread for general info concerning all of them
    • Hi Guys   So a number of weeks ago I began the process of opening IRL claims on 35 payday loans.    15 of the loans are ongoing, with monthly credit commitments standing at around £2k per month.    I have so far written and sent letters of complaint on these 15 loans (to 10 different companies).    I have outline drafts for the other 20, although the structure is largely the same.    I have run out of momentum in a big way but having had a short break with my young family I am getting back on the case. I have begun to receive replies from the Companies in question, none of which have been favourable thus far. I have also not spoken with and come to an arrangement on a payment plan for a handful, which is adding to the stress and impact on my mental health.    My intention with this topic is to try to lay out in as concise a way as possible the history of these loans, the key figures involved and also an example of the letters that I have sent thus far.    From there I will share the responses that I receive and further action thereafter.    I am unsure on a number of issues if I am honest. I do not think that I provided anywhere near enough evidence in my letters, which is probably going to lead to a string of rejections. I can not afford to repay the loans under the initial terms and in any case I have no intention of repaying a single penny over the loan capital.    I am concerned about the effect that this will have on my credit file, the security of my mortgaged house, the prospect of bailiffs etc. should I run into problems while waiting for The Financial Ombudsman.    I feel it is therefore in my favour that I have not yet sent the other 20 letters, which request a refund of interest totalling nearly £4k, as I expect to have a much stronger case within a couple of weeks.    I am off to search the forum as I recall seeing a post about Etiquette when posting files, and I will have quite a few to upload. First being a spreadsheet which I hope will give a clear understanding of all of this.    Most of all I am hoping that, by the end of this process, my journey will give even a single person the means and hope to get themselves out of a similar position.    Thanks for reading.   Pierre.    
    • I am back as I today have got Notice to registered keeper showing parking charge amount due now is £100.   What shall I do now? ignore or appeal?   @dx and @ericsbrother Looking forward to your useful responses again.   Thanks
    • What would be the orders of the courts in this scenario? The only court involvement normally is the rubber-stamping of a bailiff warrant. What other court interest is there?
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Aquabliss refusing to collect unwanted item

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Ordered a shower enclosure from Aquabliss. Turned out it was the wrong size by a small margin. Had to order a replacement immediately as we had a builder in doing the work.


I emailed Aquabliss to arrange the collection of the shower enclosure (3 packages) which are still in their original packaging. They have refused to do so stating that it is the customer's responsibility.


They say that they can exchange it, but they cannot collect it. They say that I have to arrange collection and delivery of the items back to them. These items came on a pallet and I have already got a quote of £56.00 for one of the packages which considering I spent over £400 on this shower enclosure and another £340 on its replacement, I am now out by over £400.


I offered to pay reasonable postage costs if they arranged it and they could deduct it from the refund. They have point blank refused. I have now put in an official complaint.


From what I can see, I rejected the item within 14 days as it was the wrong one. I have been reasonable in offering costs for collection etc. I feel like I am butting my head against a brick wall.

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quite correct you reported the issue within 14 days..and regardless yo should receive a full refund.

you would need to check their T&C's to see if you are responsible for return postage etc.


However, you additionally have the 30 days right to reject as its not as described?

you DID order the correct one, and they sent the wrong one?


if the error was yours, then sadly you are responsible for returns costs in most cases I've seen.


if the error was theirs, then you are not.


think so anyway..check CRA.



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Yep, if not as described then they pay for the return, if your error then they can rely on their published returns conditions.

Just do a chargeback via your bank or CC provider, they will soon make arrangements. Stop wasting your time and effort on them any more, the bank is obliged to refund you and chase them if need be but that is the bank's problem so make sure you let them know that you understand your rights in this matter

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If the OP ordered the wrong size then the OP is responsible for the return postage.

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10) Cancellations & Returns


If you are not totally satisfied with your purchase for any reason, you have the right to cancel your order within 14 days from date of delivery. To exercise your right of cancellation you must give written (by post, by fax or email) giving details of goods ordered and their delivery for full details of how to return please email our customer service department info@aquabliss.co.uk . Except in the case of faulty or mis-described goods if you exercise your right to cancel after the goods have been delivered you will be responsible for returning them at your own cost and at your own risk, for items still in transit the cost of returning the goods will be the responsibility of you. You must take reasonable care to make sure the goods are not damaged in the mean time or in transit, should the items be sent via a carrier which requires them to be checked on delivery, please inform us of such in writing (email, fax, letter) before the delivery date, please also detail the day and method by which they are due to be delivered. Please note the return of non-faulty goods outside of the cancellation period may not be accepted and if accepted will incur a restocking charge of 15%, for goods returned outside 14 days from the cancellation period we will always offer a credit note upto 60 days. In the case of faulty or mis-described goods that we cannot exchange for whatever reason we shall ask you to return the goods yourself and refund you the reasonable postage costs. It is therefore important you make absolutely sure your requirements are correct on purchase. We will refund your money within 30 days of cancellation / return of goods less any delivery costs incurred.



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