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Hotel Disclosing Information

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Just a query really, my wife had suspected I had stayed at a hotel with another woman, as someone had seen us leave and had told her.

 

A friend of hers then rang the hotel claiming to have stayed there with me on the given date and "may have left an item in the room,

the receptionist has then asked for the name on the booking (mine only) and then stated yes "my name" and confirmed the date of stay along with "yes room number XYZ I will go and have a look for your item.

 

The receptionist has confirmed my stay and also my room number without consulting me.

this has had massive implications on 2 marriages as a result of the information they have disclosed.

 

Surely any information in relation to a booking made in my name only, should not be supplied to anyone over the phone without consulting me.

individual has through deceit managed to get the hotel to supply the information she was looking for.

Guest privacy and security has been breached here.

 

I have a text message transcript between my wife and friend confirming that she was going to ring, what she was going to say and then the full details she was supplied by the receptionist.

Their DPO has asked for a copy of this

 

My question is have they done anything legally wrong under GDPR for me to pursue.

I have written to the hotel and it is being investigated by their data protection officer.

This is a large national hotel chain.

Edited by dx100uk
spacing

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The friend has misrepresented themselves.

But this is the lesson of infidelity.

You run the risk of getting caught.

Book in as mr/mrs smith. Pay cash, leave no paper trail.

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im not asking for judgement on my actions I am well aware if this thank you.

 

 

more on the action of the hotel

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Could I ask what you hope to achieve through this please?

 

 

HB


Illegitimi non carborundum

 

 

 

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The friend has misrepresented themselves and not the hotel breaking gdpr. The friend knew too many details that "pin" the stay down. When you stay in a hotel all parties book in, you and any guests, not just the booking name.

So if "Mrs Smith" said I stayed at your note on xyz date their is actually a record of her, not just mr Smith who booked the room

 

I'm not judging you, I'm giving advice. If your going to cheat, cover your tracks.

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thanks for the advice, lesson learnt don't worry :)

 

 

I just thought if the room was booked under mr smith, when a female calls up and misrepresents themselves, the hotel surely is not obliged to pass on any details in relation to booking? I would have thought they should have said "i cant confirm any details in relation to this unless it is to the person who made the booking"?

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correct.

but I bet she phoned and said your name

if it was booked as smith..there would have not been any reply if she used your surname.


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hi dx, which bit is correct? yes when she rang she said I stayed there with my boyfriend and quoted my name. there was no proof I had stayed there, someone had said that they had seen me +1 at the hotel on a given date. when she has rang up she was looking to confirm that I had actually booked and the hotel provided this confirmation.

 

 

bit of a surprise as a result when wife confronts me saying "you booked into this hotel yesterday didn't you?"

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I don't claim to know all about GDPR and I expect someone will say if I'm on the wrong track, but I wonder if GDPR affects you disclosing your wife's text with someone else to a third party.

 

 

HB


Illegitimi non carborundum

 

 

 

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thanks HB, I haven't given this info as yet for this reason

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you used your real name at the hotel...if you had used mr smith...there would have been no match...


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Whilst not judging you, the hotel has certainly not put 2 marriages at risk. Whatever you are trying to cover up, it is your deceit which has put you and your floozy's marriages' at risk. Blaming the hotel for being rumbled is not the right thing to do.

 

I've spent many hours in GDPR training and your 'Partner' whomever that may be, would have a 'legitimate interest' in the disclosed information as it was they who has allegedly left items in the room. The fact that this was based on a lie, the hotel would, and could not, be aware.

 

"Oh what a tangled web we weave, when first we practice to deceive.........................................................."

 

H

  • Haha 1

40 years at the pointy end of the motor trade. :eek:

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When you stay in a hotel all parties book in, you and any guests, not just the booking name.

 

I've stayed in 2 hotels in the last week while travelling with my OH, both independent not part of national hotel chains, and neither asked for the name of the other person. At online booking and at check in on arrival it was recorded in my name only as "one room for 2 adults".

 

Maybe some hotels do ask for the name of all guests, but it's not a universal practice (in the UK that is, law is different in some countries).

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A friend of hers then rang the hotel claiming to have stayed there with me on the given date and "may have left an item in the room,

the receptionist has then asked for the name on the booking (mine only) and then stated yes "my name" and confirmed the date of stay along with "yes room number XYZ I will go and have a look for your item.

 

The receptionist has confirmed my stay and also my room number without consulting me.

 

I'm not sure this is any sort of data breach.

 

The information about you,

 

-- your name

-- your date of stay

 

wasn't disclosed by the hotel. It was given to the hotel by the caller. All the hotel did was repeat back what they were told (presumably to check they'd written down correctly what had just been said to them).

 

If I understand your post correctly the caller asserted they had stayed with you but the hotel didn't confirm that, merely said they'd check the room for any item left behind. The hotel hasn't said anything that confirmed another person stayed in the room with you as far as I can see.

Edited by honeybee13
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style="text-align:center;"> Please note that this topic has not had any new posts for the last 294 days.

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