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Valiant85

British Gas pre payment meter taking debt for previous tenants arrears

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I have been living in my current flat for approximately 5 years. Firstly with a partner and recently by myself. During this whole time I have had a pre payment meter taking debt every time I top up for a previous tenant.

 

Through my own laziness and stupidity I didn't pursue the issue. I tried to at first but couldn't figure out where to start and about a year or so ago the 'debt' being taken off was a negligible amount (approximately 50p-£1 for every £10 I topped up).

 

However, recently the rate that the debt is added seemed to have escalated to £2-£3 per £10 topped up. I should have pursued this much sooner I realise this, but I would really like them to stop charging me for a debt that has never been mine and to recover some or all of the money that I have paid towards this debt that is not and never has been mine.

 

Is anyone able to advise who I should contact and how I should go about this?

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first port of call is to send them a free SAR.

 

get every piece of info you can.

 

as long as you/they hold info upon when you moved in there shouldn't be any problem in all the money being returned.


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