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    • Yes she went back to them and asked them to remove the cancellation however the girl on the phone went to ask someone and came back and said she couldn’t.   Thing is they then tried to charge her £1000 to reinsure, I contacted a broker and got it down to £760, she went back to them and they miraculously could do it for £690!!  It feels like they are using this to fleece her, her previous ins was £300.   I will get her to write a complaint to them...do you know if there’s an insurance ombudsman she could contact?    I just feel it would have been fair fair to suspend the ins pending the court outcome!    Thankyou.
    • Hi,    Yes my daughter drove through a red light.   Yes her DVLA was still registered to her previous address at Uni hence them not being able to contact her hence the MS90.   This is her 1st car and she simply didn’t think to re register her car to our address she genuinely forgot!  However we left our forwarding address with the letting agent but the house was subsequently sold and the new owner used a different letting agency so communication was lost.   The courts enlisted the bailiffs and when the current tenant found her via Facebook she was genuinely mortified as she had no idea that she had broken this light.   She immediately rang the bailiffs and court who advised her to make The Statuary Declaration, whilst waiting for that date to arrive she thought she better ring the insurance company to explain what was happening thinking they may have to suspend her policy however they cancelled it on the spot she asked them not to but they just went ahead charging her £50 to do so.   At court after she explained what had happened the court dropped the MS90, and reduced the points and fine to what it would have been originally.   Going back to the insurance company they said they couldn’t remove the cancelled policy and it would show on her record for life and tried to charge her £1000 to reinsure!!  Previously it had been £300 as she had built up 2 years no claims.   I contacted a broker who said he could insure her for £760, she went back to her original insurance company, Admiral who then said they could now do it for £690!!  How can they suddenly do that sounds unscrupulous to me and that they are using this cancellation to now fleece her!!   She is a medical student and needs the car to get to the different places she is working on placement but can’t afford to pay this extortionate amount of money.  I would expect her policy to go up a bit but would say max £500 is proportionate?    I will I’ll get her to contact them Regards making a complaint in writing as you have suggested.   Thank you.    
    • I’m not sure who you mean by the OD and do you want me to see if the PDL is enforceable or not pay it at all?   And what should I do about the NatWest? Surly there’s a case getting it wiped if the charges came from them charging me for a PBA that I had told them to close and they said they had. Also am I paying the credit cards back in full or trying to get a reduced settlement?   Thanks Andrew 
    • Initial payments have already come in - we wouldn't have started otherwise. There's about £3,500 outstanding. The £800 was verbally agreed initially, but later correspondence from the customer shows that he's accepted the £800 for the extra work.
    • Each should send a cpr 31:14? Cant produce signed documents = no liability??
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bella-bella

Company charging me

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Hi, I am having problems with a company who are trying to levy on substantial charges that they promised do not apply to me (have it in writing several times as well as verbally on numerous occasions).

I decided not to use their services because of multiple failures on their part, but they are still trying to charge me.

 

However the company is watching me online and I can't name them, nor the type of company they are because it's a specific type that there are very few of and they will immediately find it.

 

They find everything I post and then send legal threats saying it's slander.

 

Is there any way I can liase with somebody privately about the issue to get some advice?

 

I'm not sure if I'm taking the right course of action.

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I have considered that, but I think it would end up costing more than the cost the company is demanding ((not a small amount either, 4 figure sum) and I really don't feel that I'm at fault here, the company appears to be going back on everything they promised.

 

I want to try and resolve it without going to a solicitor and hoped to get advice as to whether I was doing the right thing or not but I can't post it publicly. I know this is frustrating, and it is to me too, but I can't deal with all the nasty messages affecting my mental health.

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let them send slander threats obviously they want to silence you for a good reason.

we don't bow to those and deal with them.

 

spill the story.

 

dx


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I entrusted some items to a company to sell.

We agreed that there would be no fee if I was unhappy for any reason and wanted to take back items.

I have this in writing and verbally.

 

In the following months they did not fulfill promises made, and were miss-placing items, and not handling them correctly.

I therefore decided to take them back which was done.

 

When I took them back I noted missing items, but they denied that they ever had them despite my having photographic evidence.

 

They have now sent fees for taking the items back, collection, plus fee for advertising (I was never consulted upon, nor aware of the advertisement).

 

I was going to write that I will pay for collection but have no agreement with them to pay the other two.

In fact categorically have it in writing no fees for taking back items.

 

They have also kept all proceeds from the sales so far.

Edited by bella-bella

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so the bottom line is you are out of pocket and have items missing?

they are sort of saying, well we had outlay so we owe you nothing now because of our fees?


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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We are out of pocket yes. They sold 2k worth of our items but never paid us for those and kept the money.

They further demanded 4k in fees for taking back the items we collected despite promising us no fee on those.

 

Also several hundred for an advert they placed which we weren't even made aware of until now, and couple of hundred for their costs for collecting the items (the only fee that I feel they are entited to is collection).

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if you have written evidence that they will not charge the fees they are claiming

and you have proof that they have sold items and not paid you take them to court

 

issue a letter before action giving them 14 days to give you your money or you will issue a small claim court claim without any further warning.


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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Send a letter to them outlining the problems, state that they have not paid you for the goods already sold and you will pay their fee on those items, send a copy of your contract and keep refering to it on where they have failed.

State that if they do not pay you then you will submit a claim against them in the small claims court.

Give them 7 or 14 days to pay by cleared funds only.

Mark your letter at the top letter before actin.

Send it recorded delivery

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:rockon::rockon:

PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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We didnt sign any contract, we asked for it in advance to read, they promised to bring it on the day but didn't. They sent terms in the post several weeks later.

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the sum is well outside small claims.

poss not a good idea sadly.

this has been referred to CAG admin re a PM to me


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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If you asked for it and didn't receive it then why did you go ahead with the deal??

 

Anyways just refer to the terms

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