Jump to content


  • Tweets

  • Posts

    • A complaint 12 Months after the event.....................   Complaints about GP's are taken very seriously. Its not surprising he wouldn't want to see you alone, maybe with a chaperone, but not alone.   So you intend to complain again................................   You had best be careful or the Practice will strike you off and then you might be stuck. Just see another GP at the same Practice and move on.   H
    • Good Afternoon all.   Please forgive my naivety, this is my first post and I would really appreciate some advice.    I purchased a Ford Ranger 2015 plate from Ron Whites Trade Cars in Wakefield on 18th Feb this year. I paid £6,700 on debit card and was given £4000 trade in for my 2010 Nissan Navara, so £10,700 in total. Inclusive of 6 months 3rd party warranty.   I had recently been diagnosed with secondary cancer in my bones (including spine which affects my mobility) and needed a reliable vehicle to travel to and from hospital of which I made him aware of. Also that I have several dogs and horses and therefore needed a pick up.  My dear Dad helped me with the cost of the car.    At my request, he put a new MOT on it and I collected it a few days later.    On Thursday 9th May, having driven no more than 500 miles from collection,  I was driving at about 45 MPH, when I was approaching a 30 MPH zone and a busy crossroads, and went to apply the brakes. The brakes failed (as in nothing at all) and I had to slow the car through the gears and apply the handbrake narrowly missing several cars.  I can't tell you how frightening it was, and I have been scared driving since.    I called Ron Whites Trade cars ltd and spoke to the dealer.  He told me to call the warranty company. Which I did. They advised me to call a tow truck and tow to a VAT registered non-main dealer.    The warranty company - clearly not worth the paper it is written on - said I need to show full service history. I realised then (my bad) that it never came with FSH, despite the advert declaring that it did. I have screen shots of the advert that verify this.   The garage where it was towed to called me the next day and asked how long I had had it. I explained not long. Their head mechanic said an unaligned fitted part - fitted prior to purchase (vacuum pump to brake servo?) has caused the damage and it was likely to be a very large bill. He advised me to call the dealer and under the CRA 2015 ask him to repair it or reject it.    I called him back and without going into details - he refused to help. The mechanic from where it is currently sat also had several conversations with him. Apparently the dealer became quite threatening and abusive.  The mechanic advised him to come and collect the car and repair it as he should do under CRA 2015. The conversation ended with the dealer telling him to just fix it and bill me.    I emailed and sent a recorded letter on 10th May, advising them to collect the vehicle and repair it or pay the garage where it currently stands or I shall take legal action.    I heard nothing.   I am now going to authorise the garage to carry out the repairs and will be seeking costs through the small claims court.  I have researched the company and they have a large selection of vehicles, last assets were recorded at just under £600k.  Most of the stock is stored at the Director's home address. Which is where I purchased the car from. Although the receipt states Ron White Trade Cars Ltd.    I desperately need the vehicle and although I have an old Peugeout 106 as a loan car - I can't possible carry out my hobbies and usual daily life in it.   My poor Dad is lending me the money to repair it.    My questions are:  A) Can I start the small claims process now? The reason is that I have a DS1500 form - which basically means I may have less than six months to live - but hopefully more! Could the case be expedited in order I can settle things sooner for obvious reasons?  B) Do I sent another email/text advising that tomorrow I will start the claim? B) I have no idea what the total bill will be until the car is fixed - so do I claim an 'undisclosed amount?' C) What wording do I put on the form - what detail should I absolutely not miss out?  D) The registered address on Company House is that of an office elsewhere. I assume the accountants address. I collected the car from his home address (approximately 30 other cars were there) so can I send the court papers to this address? E) Who do I put on the papers? Ie Ron White trade cars ltd. Or the director I dealt with (of which there are 3)  F) I have been advised to get an independent report - but this is going to delay the process even further. The mechanic has advised he will take photos and written evidence. Would this suffice before a judge?    I'm very grateful to anyone who has read this, and apologise for such a long post.  Many thanks         
    • 2 years ago I made a complaint against a GP at my surgery....the reply I received was the GP could not recall the events (in the complaint) because the GP see so many patients a day and the complaint I sent was 12 months after the event.   Now to what happened recently....   1. I had a appoointment at 10am with the same GP I had made a complaint againt over 1 year ago...I booked myself at reception and waited, waited when it was 10.20 I asked at receptionion when would I been seent, as my appointment was at 10am. A receptionist told me 'There has been an emergency of some kind with a patient...so that has caused a delay and your appointment will now be moved to another GP' - I asked why the appointment was moved and was told 'sorry I cannot tell you' and you will be seen soon.   2. 10.30am and still not been seen so I asked another receptionist, she checked the computer system and told me the GP (name) has refused to see me because I made a complaint against him over 12 months ago and now my appointment was being moved to a different GP and I had to wait. I told the receptionist this was wrong and the GP had to be impartial as a GP and he was making this personal by not seeing me.   3. Eventually I was called and saw a different GP and explained to him what happened and the GP I had originally had an appointment with had refused to see me because of a complaint I raised against him over 12 months ago. The GP I was with was shocked and surprised and told me that GP should not have refused to see me   NOW I need your help to write a complaint, please can you help me
    • ok...thank you. I have read the post (thank you for guiding me to that) and will write in similar thread.   My worry is that I lied to the inspector about not having used the card before. I also recall now that he did not ask me to sign the notes he took so I am worried I have no idea what he wrote down.    Without my signature on his notes, would this be admissible evidence in court?
  • Our picks

    • Future Comms issues. Read more at https://www.consumeractiongroup.co.uk/topic/416504-future-comms-issues/
      • 3 replies
    • This is a bit of a lengthy one but I’ll summerise best as possible.
       
      THIS IS HOW THE PHONECALL WENT 
       
      I was contacted by future comms by phone, they stated that they could beat any phone contract I have , (I am a limited company but just myself that needs a business phone and I am the only worker) 
      I told future comms my deal, £110 per month with a phone and a virtual landline, they confirmed that they could beat that, £90 per month with a phone , virtual landline  they also confirmed they would pay Vodafone (previous provider) the termination fee. As I am in business, naturally I was open to making a deal. So we proceeded. 
      Future comms then revealed that the contract would be with PLAN.COM and the airtime would be provided by 02, I instantly told them that this would break the deal as I have poor 02 signal in the house where I live as my partner is on 02 and constantly complaining about bad signal
      the salesman assured me he would send a signal booster box out with the phone so I would have perfect signal.
      so far so good.....
      i then explained this is the only mobile phone I use for business and pleasure, so therefore I didn’t want any disconnection time in the slightest between the switchover from Vodafone to 02
      the salesman then confirmed that the existing phone would only be disconnected once the new phone was switched on.
      so far so good....
      • 14 replies
    • A shocking story of domestic and economic abuse compounded by @BarclaysUKHelp ‏ bank complicity – coming soon @A_Gentle_Woman. Read more at https://www.consumeractiongroup.co.uk/topic/415737-a-shocking-story-of-domestic-and-economic-abuse-compounded-by-barclaysukhelp-%E2%80%8F-bank-complicity-%E2%80%93-coming-soon-a_gentle_woman/
      • 0 replies
    • The FSA has announced large fines against DB UK Bank Limited (trading as DB Mortgages) - DeutscheBank and also against Redstone for their unfair treatment of their customers.
      Please see the links below for summaries and full details from the FSA website.
      It is now completely clear that any arrears charges which exceed actual administrative costs are unfair and therefore unlawful.
      Furthemore, irresponsible lending practices are also unfair and unlawful.
      Additionally there are other unfair practices including unarranged counsellor visits - even if they have been attempted.
      You are entitled to refuse counsellor visits and not incur any charges.
      Any charges for counsellor visits must not seek to make profits. The cost of the visits must be passed on to you at cost price.
      We are hearing stories of people being charged for counsellor visits for which there is no evidence that they were even attempted.
      It is clear that some mortgage lenders are trying to cheat you out of your money.
      You should ascertain how much has been taken from you and claim it back. The chances of winning are better than 90%. It is highly likely that the lender will attempt to avoid court action and offer you back your money.
      However, you should ensure that you receive a proper rate of interest and this means that you should be seeking at least restitutionary damages - which would be much higher than the statutory 8%.
      Furthermore, you should assess whether the paying of demands for unlawful excessive charges has also out you further into arrears and if this has caused you further penalties in terms of extra interest or any other prejudice. This should be claimed as well.
      If excessive unlawful charges have resulted in your credit file being affected, then you should take this into account also when working out exactly what you want by way of remedy from the lender.
      You should consult others on these forums when considering any offer.
      You must not make any complaint through the Ombudsman. your time will be wasted, you will wait up to 2 yrs and there will be a minimal 8% award of interest and no account will be taken of any other damage you have suffered.
      You must make your complaint through the County Court for a rapid and effective remedy.

      http://www.fsa.gov.uk/pages/Library/Communication/PR/2010/120.shtml
      http://www.fsa.gov.uk/pubs/final/redstone.pdf
      http://www.fsa.gov.uk/pubs/final/db_uk.pdf
       
      http://www.fsa.gov.uk/pages/consumerinformation/firmnews/2011/db_mortgages.shtml
      Do you have a mortage arears claim to make? Then post your story on the forum here
        • Like
      • 0 replies
vicr76

Currys PC WORLD & Knowhow Whatever Happens

Recommended Posts

Hi,

 

I need a bit of advise in regards to what should I argue against PC World (DSG Retail Limited) if I go in court.

 

A short description of the event:

 

I bought a Samsung Series 8 TV in 2016 for £1499.99 + Knowhow care plan for 5 years

later with in a week the price dropped by to £1399.99

 

went to the store told this to a manager and he happily refunded the difference and also informed me that there a FREE BR Player in offer with this TV which he given me along with refund.

 

Now back to 2018 in Jul 18 my TV had some fault

sent for repair under Knowhow care plan which came back repaired within a week

 

now had few more faults sent back again to Knowhow in first week of Aug 18.

This time I got back my TV within 7 days but still had few more faults

booked in again

 

this time few days after collecting I have been asked to contact customer care which I did and they informed me that an accessory (One Box) is lost in transit by courier agent.

 

Now after investigating for few days they offered to replace my TV under 3 repairs in short period of time & not returned to customer with in 7 days clause.

 

On 11/08/18 I received my Voucher code

after calling customer care they were unable to tell me the amount on voucher due to some system error.

 

I immediately rushed to the store at around 10:30 AM and gave the provided code to the staff.

They confirmed that the amount on vouches is around £680 including the pro rata charge for care plan balance of £126 as this I already paid in advance.

They also confirmed that the best match to my old TV is Samsung Q7 series but as the price of the TV at that time was £1799 they will try and sort this out for me.

 

Then the run around started until 16:30

the store staff came to me and informed as the price of the new TV is too high

they can only do Samsung Q6 series which I didn't want as this was not a match specification of my old TV.

 

After lots of argument and discussion and the misinformation provided regarding Q6 which was also false advertised on their website

I was so frustrated as I was in the store since 10:30 AM and till 17:30 believing on the specification and confirmation provided by staff that this TV did match and have higher specification than my old TV

I agreed to take this and they also informed me that if this TV is not good enough I can return with in 28 days anyway.

 

Now comes the paying part

They said that they can only refund the amount 0f around £1264.99 including care plan prorate charge of £126

this is after deducting the price of FREE BR player of £259.99

 

I argued it was free but they keep arguing that it was a bundle when clearly it was not as per the advert on their website which I discovered later and got proof of it to produce in court if needed.

 

At the end they agreed if I take Q6 they will put the money towards it

I agreed

we proceeded to pay.

 

Now the store staff came back to me again and asked me if I have got money in my account and asked for my card

this I really got a shock (which can be seen in their CCTV if they bring in court)

he said nothing to worry about they will take the payment and immediately return to my account as credit.

 

As he confirmed to return the money I given him my card and he took £250 from my account but only returned £150

upon asking he said that they will only put around £40 towards new TV rest I need to put but i this was never informed to me at any point.

They also informed me that I can contact Knowhow customer care to refund the money of the BR Player.

 

Now after this all saga started since morning I was in store for nearly 8 hours without any breakfast or lunch and so frustrated I decided to leave now with the TV and contact customer care later to sort this out.

 

I found that the TV is falsely advertised on their website, the specifications are wrong .

whenever I contact customer care they ask me to go to store to sort out

in store they ask to contact customer care and they also refused me to return the TV even on the next day of purchase.

 

I wrote e letter to the store and their legal team which they never replied to.

later send a letter before court action to both again but they never replied.

 

As there was no reply from any of them even after 14 days on 02/10/18 I have now raised a online claim against Currys Store and DSG Retail Limited for which still have not received any defence letter from Currys only received a letter from their legal team stating that I cannot include Currys store as this is part of DSG retail and that upon checking they confirmed that the care plan was in my wife's name so I can't take them to court.

 

I replied them on 22/10/18 I included both store and DSG as when ever I been to store I have been asked to contact Knowhow customer care and upon contacting then they keep referring me back to store.

 

In reply to me putting claim against them I have already posted them a letter of authorisation from my wife on 10/09/18 with the letter before court action a copy also included in current reply.

 

now can you please advise my possibility winning this case and what should I add to strengthen my case.

 

Please also advise how I can add attachments to my post so I can attach all the documents sent.

 

Many thanks in advance.

 

Vicky R

Edited by dx100uk
grammar/spacing

Share this post


Link to post
Share on other sites

if you read UPLOAD

it tells you how.

 

might be best to redact everything first then convert it all to ONE multipage PDF please

 

your story was a wee bit difficult to understand, as it was mostly one large block of text

but I've added some paragraphs and line spacing for you and corrected a few grammar errors which did not make sense.

 

I think you have a good case.

 

could you also type out what you put in your particulars of claim please


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

Share this post


Link to post
Share on other sites

Been there myself.

Your contract is with the store and you have done the right thing informing the head office of the impending court case.

All you have to do now is simplify your story in very few bullet points and explain to the judge what happened.

If it gets to court.

In my case they refunded the day before court along with court fees.

Share this post


Link to post
Share on other sites

Hi CAGs,

 

I received a reply from DSG Retail today for my letter sent on 22/10/18.

I have attached the letter from today and the copy of the wife's authorisation letter.

 

Please advise if this I have the right to appear in court with this letter and represent this case if needed. We are legally married and got the same surname.

 

Thanks in advance.

 

Regards

 

Vicky R

Letter of autorisation & Currys letter.pdf

Share this post


Link to post
Share on other sites

Hi Caggers,

 

Any advise what to do as the date to submit defence by DSG Retail is coming to end this weekend but didn't had any response yet other than the letter from Legal team attached in my previous post.

 

Court received acknowledgement by DSG on 04/10/18 and they disputed whole amount.

 

What should I do once the date gone past?

 

Regards

 

Vicky R

Share this post


Link to post
Share on other sites

Request judgment


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

Share this post


Link to post
Share on other sites

Hi @Andyorch,

 

 

Thank you for your quick reply.

 

 

So just to be clear, I submitted claim on 02/10/18 and then on 04/10/18 DSG Retail submitted acknowledgement and then on 08/10/18 Currys PCWorld (Store) submitted acknowledgement.

 

 

Can you please advise on which date should I request judgment?

 

 

Regards

 

 

Vicky R

Share this post


Link to post
Share on other sites

when they filed AOS is immaterial as long as they did it within 19 days of the date you filed the claim.

that gives them a total of 33 days to file a defence.

the date on the claimform being 1 in the count


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

Share this post


Link to post
Share on other sites

Thank you @dx100uk for clarifying.

 

Than the date on claim form will be 02/10/18 I guess as I submitted claim on 01/10/18 and received an email of claim acceptance on 02/10/18 and this makes earliest date to request judgment is 03/11/18, please correct me if I'm wrong.

 

I'll really appreciate if you can check my attachment and advise how strong is my case if it go in front of a judge.

 

Thanks in advance.

 

Regards

 

Vicky R

Share this post


Link to post
Share on other sites

Well its 28 days tomorrow...but they have an extra 3 for deemed service...so safe to request judgment say next Monday.

 

But ......because they acknowledged service you will not be able to request a default judgment using MCOL...but request it manually using form N225.

 

Please be aware that doing this will prevent you from taking any further action on the claim online. Forms N225 isavailable to download from http://www.justice.gov.uk/forms.


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

Share this post


Link to post
Share on other sites

Thank you @Andyorch for the info.

 

 

Can you please advise what can be done to continue this claim online without using Form N225?

 

 

Regards

 

 

Vicky R

Share this post


Link to post
Share on other sites

Well there is nothing further you can use MCOL for as the next stage assuming they file a defence is allocation...when its then transferred to your local county court.

 

Because they acknowledged service...there is nothing further you can gain from MCOL..IE you cant request default judgment


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

Share this post


Link to post
Share on other sites

Thanks again @Andyorch for clarifying this.

Just to make it bit clear, there is a button in MCOL's website below the claim says 'Request judgement' so if I click that then nothing will happen?

 

Regards

Edited by dx100uk
quote

Share this post


Link to post
Share on other sites

Yes you would use that if they had failed to acknowledge service and you wanted a default judgment...you cant request a default judgment ...hence you use the N225 form to request it manually


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

Share this post


Link to post
Share on other sites

I've tidied your thread for you too.

 

dx


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

Share this post


Link to post
Share on other sites

They seem to think that you have no authorisation from your wife to act on her behalf and I agree, it's not clear.

The authorisation should go along these lines:

 

Claim n. Xxx

Defendant: xxx

 

I, Mrs xxx authorise my husband, Mr yyy, to act on my behalf for the above claim, fully and unreservedly.

I also authorise Mr yyy to be the receiver of any compensation, refund or any other monetary and /or physical awards.

 

Regards

 

Mrs xxx

 

 

Send a copy to defendant and a copy to the court.

Defendant will probably argue that they would need more time to file a full and different defence considering that this clear authorisation should have been sent along with the lba.

Share this post


Link to post
Share on other sites

Hi @Andyorch , dx100uk & @king12345

 

 

Thank you for your replies and tidying up this thread.

 

 

I think I will wait till 03/11 to see if submit their defence and then request judgement. In future if they argue regarding me dealing this case for my wife then I will again counter claim that then why they allowed me to sign the agreement documents for my wife (I signed her name on new care plan agreement for replacement TV which will be in CCTV footage as she was not there with me at that time) when we bought this TV in the store.

 

 

That will then go against them as they allowed/ asked me to do so.

 

 

Regards

 

 

Vicky R

Share this post


Link to post
Share on other sites

Hi All,

 

Can you please advise what is the meaning of lines highlighted in the attached.

 

Thanks in advance.

 

Regards

 

Vicky R

Currys Claim update MCOL.jpg

Share this post


Link to post
Share on other sites

Simple answer is that they are hiding under the corporate veil and you are now dealing with 2 defendants ...DSG and PC World are one and the same.

 

I see you have read the following thread and yet you are not aware of their practices...

 

https://www.consumeractiongroup.co.uk/forum/showthread.php?486034-whatever-happens-knowhow-cover/page5


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

Share this post


Link to post
Share on other sites

Good morning @Andyorch

 

Thank you for the clarification.

They can hide where ever they want I'm now not bothered about the time and more money if I need to put in this case, this more about my principals and some what EGO. They just can't do what ever they want and get away with it.

 

To be honest I want them to delay this as much as they can then in few month the replacement TV I wanted will be out of shelf and then the newer model will be expensive and then they have to provide me the newer model which bring them more loss as in my claim I clearly asked them to exchange the TV not a refund of the price difference.

 

I'm also ok to go and pay for as much hearings required.

Will update once I received their defence.

 

Regards

 

Vicky R

Edited by dx100uk
spacing

Share this post


Link to post
Share on other sites

Hi friends,

 

 

Can you please read the defence I received from Currys today and advise.

 

 

Regards

 

 

Vicky R

Currys Defence amended.pdf

Share this post


Link to post
Share on other sites

Upload unapproved as name still showing at point 8


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

Share this post


Link to post
Share on other sites

Hi @Andyorch,

 

Sorry I missed that one and now amended, please approve and do advise what you think.

I'll try to prepare my reply this weekend and upload once completed for you all to check and correct where needed.

I'll use the same as you advised @iceman.

All, please do advise what do you think after reading DSG's defence.

 

Regards

 

Vicky R

Currys Defence amended.pdf

Share this post


Link to post
Share on other sites

Hi all,

 

 

I have now received my DQ forms and the last submission date is 19/11/2018.

I definitely don't want Mediation service so that is a NO. Now do I need to discuss this with Currys before I post DQ back to court or can just send a copy of the filled form.

Secondly, can I send a new Authorisation letter from my wife and my reply to Currys defence with this DQ form or do I need to send it when a court is allocated.

 

 

Regards

 

 

Vicky R

Share this post


Link to post
Share on other sites
Please fill in your quit date here

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...