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    • Ho @honeybee13,     Re the account number...Phew! Thank you for that...I'm normally pretty careful in redacting stuff but, did post this very late last night and then started working on...redacting some documents 🙄......in the early hours of the morning when I couldn't sleep, which was in preparation for bringing you up to speed with everything.   Re your question: that's what spurred me on to finally join the site: npower have been in so many breaches over the years, it's mind numbing. One of their latest series of breaches even involves the Ombudsman sanctioning those breaches 👿 Here's what he said about this:-   "The other aspect is in relation to the deadlock letter. You are unhappy that this was sent to your nephew, Mr Sxxxx, but addressed to you. I did seek clarification from npower regarding this and they confirmed what I suspected. Because Mr Sxxxx has been assisting you with your complaint and is a named representative on your npower account, as he is on your account with us, npower state that he had requested information from them, including a deadlock letter. npower therefore sent the deadlock letter to Mr Sxxxx but because the deadlock letter is about your account, the deadlock letter was addressed to you. This is a reasonable explanation from npower, and I do not class this as a breach of GDPR because npower has not shared your personal data with anyone they were not meant to."    
    • Thanks, I have only raised it the once and just took the chance to ask if he'd spoken to the chap and once done, fully intended to thanks both. No, I don't want all the hassle, saying I'd pull my big girl pants up and listen to advice given on here. It was he who began to shout at me so I tried to stand my ground. I know these things can get out of hand. What happens if I need work on the panel in future and for workmen to be at that height interrupts their signal? This isn't a hypothetical question as I've had to have remedial work done in 2015, two years after install with scaffolding up to the roof line?  I really dont want grief again at a later date. Thanks for the reply. It's appreciated.
    • That's certainly an avenue worth exploring. It's a shame when somebody's driving record suffers because of what is essentially an "administrative" offence. Unfortunately there's no difference in the penalty between what happened here and somebody tanking it at 120 on the M1 simply declining to name the driver in order to avoid the (almost inevitable) ban for that offence.   As well as that he may be asked whether he has any unspent convictions in (say) the past five years and whatever the position with his licence he must answer "yes" to that. Whilst penalty points become spent when they cease to have an effect (i.e. after three years) the accompanying endorsement is not spent until five years have elapsed. The problem I think the OP may face is that it is often the employer's insurers who set the conditions and they may not be easily swayed.
    • Would it be an option to appeal to the company looking to employ you, explaining the situation (why you have points on your licence) and highlighting that the index offence wasn’t committed by you, and now you are more aware of the need for company policies tracking drivers, to protect the other company staff?
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hi, hope i can get a little advice..

joined xcersise4less 15 sep 2016.

after 18 months found out i had been paying a duplicate membership.

 

long story short

i was told tough, and no money coming back to me, due to it being my fault lol not sure why it was my fault, but hay ho,

 

i cancelled my membership july 2018,

left it 3 months and noticed they were still taking my money, so i cancelled my DD, only to be told i owe £39. then £79. and now£119,

 

i told them i had cancelled, but low and behold they had no evidence of this. and after reading other forums, seems like the norm for harlands and xercise4less

 

. any advice would be appreciated, thanks

Edited by dx100uk
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if you double paid on membership go get those payments back from your bank under the DD guarantee!

 

as for if/what you owe.

if you told 'someone' you wished to cancel, then all they were entitled to is the ONE months payment following your cancellation.

if they've taken more than that before you stopped the DD then get those payments back too! as above.

 

don't fall for their threats either.

a DCA is not a BAILIFF

it cant hurt your credit file

and no gym has done court in years.

 

dx


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tough on them!!


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yeah thats what i said lol.. how do i go about the DD guarantee thing to get my money back, i do online banking. can i do it that way.?

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get the evidence to hand

ring your banks phoneline banking number


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

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WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

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The CAG Interest Tutorial Read Here

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its all there in black and white on my bank statements. thank you very much for your advice

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Hi CC and welcome to CAG

 

Are you saying Harlands took 2 fees each month instead of 1. If so, a reclaim under the DD Guarantee Scheme should be easy if you identify the double payments from xxdate to yydate.

 

Or was there a joint m/ship where you paid 2 fees for both you and someone else ?

 

Start the reclaim by phone and let us know if the bank complies.

 

Ignore any demands from Harlands/CRS for gym and admin fees.

 

You should always cancel a DD mandate via you bank and never assume the cancellation has been processed by the payee.

 

See the guide here for how to cancel properly - https://www.consumeractiongroup.co.uk/forum/showthread.php?452671-Cancelling-your-Gym-Agreement-Get-it-right-!(1-Viewing)-nbsp

 

:-)


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the membership was just for me .so 2 payments came out on the same day for 18 months. they said i did something wrong when i signed up online, pushed the join button twice or something stupid. i didnt ! of course .just an excuse so they didnt have to refund me.

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Ok and thanks.

 

You joined on a single m/ship - if they took 2 sets of fees, that was their error really.

 

If the banks fails to refund quickly, let us know and we'll assist further.

 

:-)


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hi slick, just to let you know my bank paid me in full.. thanks for all your advice, and harlands just charged me £200 lol swings n roundabouts huh.

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Why have they charged you £200?


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

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please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

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they said i hadnt cancelled my membership when i did. i owed £38 few weeks ago. now its gone up to £200. but they can sing cos i aint paying,

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good!!

 

now ignore!


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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Excellent news !!

 

Keep a log of all forms of contact or demands from Harlands/CRS.

 

If they continue to harass you, we'll suggest a letter to send to X4Less to get Harlands/CRS to back off for good.

 

In the meantime, if H/CRS make further demands, use X4Less's social media to embarrass them publicly confirming how they seem happy to allow their gym members to be harassed by H/CRS.

 

:-)


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