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    • The revenue protection officer worked for a train operating company.  If you know which Train company it is, go to their website and look for their complaints process.  Then submit the complaint with full details and copies of the tickets.     
    • Why aren't you recording your calls?   Please monitor this thread for a fuller reply over the weekend    
    • Why I went back:   Eventually, after being detained too long against my will. I paid the higher fare due to threats of a fine and in effort to gain my right to freedom: I then went through the turn-styles and on my visit to the booking/box office(aka: the main ticket booth on the way out) The man said I had to go back to the turn-styles to get my refund as he said it was a different system.   I asked him to come with me. He said he could not, i asked him to hold my hand. (English term of phrase). I did not want him to actually hold my hand.   He understood that and refused as he was on shift.    That is why I had to go back. I made an account here to seek help for me and other passengers. The site admin of this forum constantly tried to pass blame onto me. for many days. I cant explain how stressful this has been after the stress of the incident.   Can you please help me?                
    • So ,  after sending a letter refusing to accept the refund that was offered i received a phone call yesterday and an email that sums up the conversation i had. I have copied this below.  Good morning Mr Thank you for your email received on 16 August 2019.I’m sorry you disagree with our calculations and felt that my colleague didn’t listen to you.  I understand you don’t want us to make any accountadjustment or accept our proposed solution, until we look at everything again for you.We’re committed to providing our customers with the highest quality services, so I’ll do all I can to help you and put this right.I’m pleased we had the opportunity to talk about your concerns and decide on the best way forward.  As we agreed, here’s a summary of the issues wetalked about:· You requested details of your metered bills and payments (I’ve attached these to this email).· You don’t want to accept the solution we offered, of billing you on our ‘assessed charge’ tariff.· You don’t want to accept the goodwill payment offered £220.00 and feel you could have built your extension 2 years earlier, if we hadn’t charged youtoo much. · The meter readings we billed you for include water used at 74 Scotchman Lane, because you have a shared supply pipe.· You’d like 50% of your water and sewerage volume charges refunding to resolve this.· You’d like interest on your overpayment calculated accurately and based on 8% (not the Bank of England base rate).· You spoke to our technician and you said he advised it would be easy to alter your private pipework, so a meter can be fitted just for your home.· You prefer to pay a metered charge.· I’ll look into the points you’ve raised, and I’ll do all I can to work towards an amicable solution with you.I’ve taken the first step and I’m pleased to confirm that we’ve arranged a meter survey to be carried out on 6 September 2019 (arriving between 10amand 12 noon).  This survey will be done by our service partner ‘Morrison Utilities’, and they can estimate what it will cost you to have the pipeworkaltered, so a meter can be fitted.  Once I have the results of their visit,I’ll give you a call so we can talk about our next step.After we reach a solution and agree how you’ll be billed, I’ll be happy to work out a new interest calculation for you.  We use the Bank of England baserate and this won’t be changed, but I’ll be happy to renegotiate a final settlement figure with you.  If we pay interest, this will be subject to current HMRCtaxation rules.I assure you, I’ll keep an eye on your account and update you on each step we take.  I’ll call you again by 13 September 2019 about our progress.In the meantime, if you’d like to talk to me, please call me on 01274 318452 and I’ll be happy to help.  If I’m not available you’ll be able to talk toa colleague or leave a message.Regards   Personally i am not happy with the email especially as I didnt mention that i would pay for any pipework to be altered. He did say to me on the phone that the pipes after the boundary are ours and therefore our responsibility. I did then point out that if this was the case then there is nothing to stop me cutting and capping the pipe after it enters my property.    I am now going to try work out what the refund with 8% interest is from the figures he has provided.
    • Looking at the thread Im guessing theyre SB?
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Hollerz

Hmrc compliance

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Hi apologies if this is posted in the wrong place.

After spending all night reading posts about overpayments I wondered if anyone had advice.

 

I received a letter last week asking for information as my daughters dad is linked to my address.

I knew this as his mail has been coming here for years after we split and we entered into a mortgage agreement in 2016.

 

The mortgage is complicated, my daughter is disabled and was granted an adaption for the house.

There were quite large costs to meet and I needed to raise funds for the overspend.

Her dad agreed to help and we set up the mortgage as friends.

He wanted to provide security for his daughter.

We have remained friends and he regularly visits, however....he’s got no other links to an address as he’s been lodging with mates or sleeping at work.

 

In January thus year he came to stay occasionally as I was struggling to meet my daughters medical needs due to a car accident in 2017.

I have a son with ADHD and he was also going through a rough time at secondary resulting in violent behaviour at home.

 

During 2017 I was also diagnosed as having autoimmune disease due to living under highly stressful conditions.

I was depressed with chronic pain and not coping.

 

By March he moved in as my condition with my shoulder meant I struggled with most tasks. Torn supraspinus tendon...

 

By July we felt we were a couple and in August I had surgery with a long recovery requiring full care.

 

I’ve disclosed everything they have asked for but anxious they will go back further

 

Yesterday I sent in all documents required, everything has been paid by me up to now with his maintenance showing in bank statements.

He agreed to pay half mortgage in July so that’s when I’ve said a relationship began despite me needing care to live at this time.

 

Should I go to cab?

Edited by dx100uk
spacing

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Hi.

 

CAB is worth a try, although the advice varies depending on who you see. You should get more comments here, all I would say is that you should keep telling them the truth and co-operating.

 

HB


Illegitimi non carborundum

 

 

 

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Ive sent everything including medical letters and details of my kids special needs but can't prove he didn't live here before my crisis. He was such a regular visitor he'd just pick the mail up. Been on hold 45 mins so far to cab

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Are you able to go and see someone at the CAB locally? That might be easier.

 

 

HB


Illegitimi non carborundum

 

 

 

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I've moved your thread to the HMRC forum. I've also flagged it for the site team to see if someone can help.

 

 

HMRC are likely to be looking for financial links between you other than the mortgage, I don't know if you have any evidence of there not being links until recently.

 

 

HB


Illegitimi non carborundum

 

 

 

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Are you able to go and see someone at the CAB locally? That might be easier.

 

 

HB

If I don’t get through today will visit tomorrow. The anxiety is enormous. Although when I rang after receiving the letter the advisor hinted he could stay if I was unable to function due to my operation. My arm has been Immobilised for 6 weeks and then still couldn’t drive till last week.

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I've moved your thread to the HMRC forum. I've also flagged it for the site team to see if someone can help.

 

 

HMRC are likely to be looking for financial links between you other than the mortgage, I don't know if you have any evidence of there not being links until recently.

 

 

HB

There are no financial links to my accounts apart from the mortgage payment.

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There are no financial links to my accounts apart from the mortgage payment.

Before that time the payment was maintenance of a lower amount.

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Before that time the payment was maintenance of a lower amount.

 

Got through to cab, they say they can help going Friday

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That's good. In the meantime hopefully people here will post.

 

 

HB


Illegitimi non carborundum

 

 

 

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That's good. In the meantime hopefully people here will post.

 

 

HB

 

Thank you, from what the lady at cab said earlier I could still be liable for overpayments as my daughters dad is the last person that should have helped despite being a friend

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She could be right, but that isn't how it is in real life, is it?

 

 

HB


Illegitimi non carborundum

 

 

 

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She could be right, but that isn't how it is in real life, is it?

 

 

HB

 

Sadly not, just hoping all my bumph has got to hmrc the tracking has it stuck being collected and signed for in Wolverhampton?? Was supposed to arrive before 1pm.

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Before that time the payment was maintenance of a lower amount.

 

Ive checked Experian and its only the mortgage that shows on my credit report

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Anyone?

 

 

Posted 1hr 39min after a post at 07.05

If you want instant advice you may have to go pay for it, the VOLUNTEERS here might have other calls on their time than giving immediate responses, like their day jobs, and other vagaries of life.

Do you have (or can you get from him) any documentation showing the latest point at which you hadn't started again living as a couple?.

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Apologies it had been a long night. No, he's never paid any bills. The only documentation is the mortgage. We never had any joint finances relating to here. Ive always paid everything as I have huge insecurities relating to being in control. It was always my house, my bills. Expected him to leave at any time due to my me tal bealth problems. We broke up pretty early in the relationship then became friends

Edited by Hollerz

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Apologies it had been a long night. No, he's never paid any bills. The only documentation is the mortgage. We never had any joint finances relating to here. Ive always paid everything as I have huge insecurities relating to being in control. It was always my house, my bills. Expected him to leave at any time due to my me tal bealth problems. We broke up pretty early in the relationship then became friends

 

That wasn’t what I asked, though.

Do you have (or can you get from him) any documentation showing the latest point at which you hadn't started again living as a couple?.

 

If you aren’t going to engage with help: good luck.

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That wasn’t what I asked, though.

 

 

If you aren’t going to engage with help: good luck.

 

Then I misunderstood you I’m sorry

Edited by Hollerz

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Then I misunderstood you I’m sorry

Have no joint documentation to say we have ever been living together I didn’t claim as joint and never have.

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Do you have (or can you get from him) any documentation showing the latest point at which you hadn't started again living as a couple?.

 

Trying again, in case it helps others help you.

Up to what point in time can he show he wasn’t living with you?.

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I’m still not making sense am I?

I will get back to this in the morning, 48hours awake is making me brain dead

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He moved jobs in November and he was lodging with friends. He's just told me he put my address on the new payslips though...but can get a letter from who he was staying with

Edited by Andyorch
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He moved jobs in November and he was lodging with friends. He's just told me he put my address on the new payslips though...but can get a letter from who he was staying with

What documentation would I need?

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Seeing cab on Friday, going to docs in the morning....the more I’m reading the more paranoid I’m getting, please may my posts be deleted ? Looks like a lost cause to me

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