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    • Hi DK, i put in my defence that I wish to show a video entering the car park and pictures to show the T & C.  They are there but it would be dangerous to stop the car and read these as they are at the entrance to the car park you cannot safely walk down to them to read    There are no signs where the driver parked. And no T & C at the pay stations.  I believe no contract can be enforced because you cant read the T & C .  
    • I have this morning received from the County Court Business Centre a Notice of Proposed Allocation to the Small Claims Track. Should I do anything other than fill it in requesting my nearest County Court? Clearly I won't be requesting the mediation service.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
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      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
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Ryanair Baggage Charges!


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Hello,

 

i'm pretty new to this site but i was curious to know if anyone else has experienced the same problem with ryanair when it comes to pre-paying for checked in luggage in their website. There is supposedly to be a discount price of £3.50 if you pay online before you go to the airport but when it came to this i was charged the £7 what happened to the discount? I was only checking in 1 bag so i didn't mistakenly put down 2. this an excert from their website

 

 

 

UK Pounds/Euro or local currency equivalent)Booked on www.ryanair.comBooked via a Call Centre* or Airport UK PoundsEuroUK PoundsEuroFlight Change Fees£17.00€25.00£30.00€45 .00Name Change Fees £45.00€65.00Infant Fee£7.00€10.00£7.00€10.00 Baggage Fee£3.50€4.50£7.00€10.00

 

 

Has anyone else noticed this, who have travelled on ryanair? Have you said or done anything about it? are they allowed to lie so blatantly? Any information would be great.

 

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problem with ryanair

 

I believe this could be a tautology.

 

Anyway, have you booked a return flight?

Lloyds TSB, Total Charges £900, Claim Filed for £1379 - Settled

 

Sainsbury's Bank Credit Card, Total Charges £90 - Settled.

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No reply from the OP so I am going to assume that they purchased a return ticket - as with most Ryanair charges you are charged per sector flown. On a return ticket there are 2 sectors therefore you pay the discounted charge of £3.50 twice which equals £7.00.

Lloyds TSB, Total Charges £900, Claim Filed for £1379 - Settled

 

Sainsbury's Bank Credit Card, Total Charges £90 - Settled.

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Work does a strange thing in keeping people busy..... anyhow

Actually i only purchased a one way ticket and i am returning on a different Airline from a different airport. Anyway i called the customer service line which took a while to get through somehow manged to get a decent person on the other end and eventually settled with meal vouchers to use in the airport. It was only £3.50 but its the principle of the matter. Lets see if this will actually happen. They are probaby making a packet out of this as with the ban on liquids and cosmetic goods have no other choice but to check in your baggage you want to bring your own shampoo...

 

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Work does a strange thing in keeping people busy..... anyhow

 

Quite... Anyhow

 

Well done for getting something out of Ryanair, actually even for getting through to their customer service line. Very strange that their website didn't work properly for you, the way I got the answer I gave was by running through two test bookings - a return and a single - the single gave a charge of £3.50 for 1 checked bag.

Lloyds TSB, Total Charges £900, Claim Filed for £1379 - Settled

 

Sainsbury's Bank Credit Card, Total Charges £90 - Settled.

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The day i booked the flight the website was acting strange and it took me several attempts to book the flight. I booked a one way ticket before with them and it was only £3.50 with ryanair i always read the terms and conditions as no doubt they will always try and find a way to screw you over ( ie additional charge of aviation/wheelchair that they don't show until after you have paid). They didn't show there had been any change to baggage charge. So i wasn't too happy about it.

 

Lets see if they will actually pay up when i go to the airport thats when i will have gotten something back from them.

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Oh I will happily add my boot to the kicking Ryanair deserve! - Staff trained in the school of bad-manners and ignorance, cramped plastic chairs all squashed in on the plane, ....list is endless! .. Before long they'll charge you for the emergency provision of oxygen and the life vest under you seat, whether you use them or not!

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  • 1 month later...

When I book a return ticket with RyanAir online an additional cost of £7.00 appears although I do not want to put any luggage in the hold of the aeroplane.

Is it me not following the web site instructions properly or am I being ripped off by RyanAir for a service that is not required?

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You've done something wrong. When you enter the passenger names after selecting your flights you need to choose "0/Priority Check in" against each name if you don't want a hold bag and then click Remove to avoid paing a £4.00 per sector priority check in fee.

Lloyds TSB, Total Charges £900, Claim Filed for £1379 - Settled

 

Sainsbury's Bank Credit Card, Total Charges £90 - Settled.

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