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Intrum trying to enforce a decade old HSBC debt

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Hi! I'm a new user here and this seemed the right category to post this to.

Sorry if I was mistaken.

 

my fiance got a letter from Intrum earlier today, trying to enforce a debt of £1529.81 they had purchased from HSBC.

 

My fiance recalls she had paid off - and closed the account - about 8-9 years ago, what at the time amounted to £500. Said account is not present on her credit file (looked up on Clearscore who gets their info from Equifax) and as such no default notices either.

 

Ironically, the 'change of ownership' letter says that they (HSBC) have taken all the necessary steps to reflect the change of ownership on her credit file. Said letter is dated 15/3/2017 and been bundled with Intrum's demand of the debt.

 

Since the debt is - if it's even legit - must be over 6 years old, and she hasn't been in contact with HSBC ever since, we were thinking about outright ignoring the letter. Would that be safe to do so?

Edited by dx100uk
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Probably a managed loan

 

Moved to the hsbc forum

 

Sent intrum our sb letter from the debt collection section of our library


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Thanks!

 

Written up the SB letter and will send it first thing tomorrow morning.

 

Interesting to see though that after re-reading the letter there is absolutely nothing mentioned about 'consequences'.

 

No threat of legal action, as that would get them in trouble

. The only thing it says that if they don't hear from us, one of their customer support representatives would contact us about repayments.

Hopefully the letter will stop that from happening.

Edited by dx100uk
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under conc rules they must cease all comms.

if they agree its sb'd


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Hi everyone!

 

Today we received a reply from Intrum claiming that the account were receiving payments up to October 2016. It is extremely unlikely, and here is why.

 

Intrum is using my fiance's maiden name, which she changed in 2013.

So why they don't know her current name if the account has been receiving payments till 2016?

 

Also, the account has been defaulted in April 2011 (according to them), and the debt been sold to them in March 2017, just 5 weeks before becoming statute barred.

Not sure why HSBC would sell on a debt that was still being paid in 2016.

 

What I find the weirdest though, is that Equifax has no record of this alleged debt - as it should be as the account is supposedly closed in around 2009.

 

My only theory for its existence would be that HSBC somehow failed to close the account and some sort of management fee brought it into negative balance, and that somehow - interest maybe? - ended up in that 1500 GBP debt.

 

One thing is sure though, we don't really want to pay off an account that was supposed to be closed for almost a decade now!

 

What steps should we take next?

Request the information that they have on that account?

Edited by dx100uk
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Probably packaged account fees

Using the hsbc number intrum are quoting

Go ring hsbc and ask last payment date

 

I will suspect the statements they intrum have sent are not on hsbc headed paper but some ptintout from intrum database???


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All the papers we received are from intrum, except for the change of ownership page which have HSBC's header.

Is it even possible for this debt to exist while the credit reference agencies have no information about it?

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If a debt was defaulted more than 6yrs ago it will no longer show on credit files

 

Go ring hsbc


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My fiance doesn't really want to deal with HSBC as it is from an era of her life that was quite traumatic and she's still dealing with the stress of it.

 

Can I call them on her behalf without answering a load of security questions?

 

Also, can Intrum do anything worse that the annoyance of sending letters ad nauseum or do they have any legal powers?

Edited by dx100uk
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They have no more powers than you or i if we think someone owes us money..issue a court claim

 

A dca is not a bailiff

And have

ZERO legal powers

 

Hsbc wont care theyve sold the debt

Just go ring them you can ask whatever you like with her permission after she verifies herself

 

Else send hsbc a free sar and wait 30 days


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

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