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    • The revenue protection officer worked for a train operating company.  If you know which Train company it is, go to their website and look for their complaints process.  Then submit the complaint with full details and copies of the tickets.     
    • Why aren't you recording your calls?   Please monitor this thread for a fuller reply over the weekend    
    • Why I went back:   Eventually, after being detained too long against my will. I paid the higher fare due to threats of a fine and in effort to gain my right to freedom: I then went through the turn-styles and on my visit to the booking/box office(aka: the main ticket booth on the way out) The man said I had to go back to the turn-styles to get my refund as he said it was a different system.   I asked him to come with me. He said he could not, i asked him to hold my hand. (English term of phrase). I did not want him to actually hold my hand.   He understood that and refused as he was on shift.    That is why I had to go back. I made an account here to seek help for me and other passengers. The site admin of this forum constantly tried to pass blame onto me. for many days. I cant explain how stressful this has been after the stress of the incident.   Can you please help me?                
    • So ,  after sending a letter refusing to accept the refund that was offered i received a phone call yesterday and an email that sums up the conversation i had. I have copied this below.  Good morning Mr Thank you for your email received on 16 August 2019.I’m sorry you disagree with our calculations and felt that my colleague didn’t listen to you.  I understand you don’t want us to make any accountadjustment or accept our proposed solution, until we look at everything again for you.We’re committed to providing our customers with the highest quality services, so I’ll do all I can to help you and put this right.I’m pleased we had the opportunity to talk about your concerns and decide on the best way forward.  As we agreed, here’s a summary of the issues wetalked about:· You requested details of your metered bills and payments (I’ve attached these to this email).· You don’t want to accept the solution we offered, of billing you on our ‘assessed charge’ tariff.· You don’t want to accept the goodwill payment offered £220.00 and feel you could have built your extension 2 years earlier, if we hadn’t charged youtoo much. · The meter readings we billed you for include water used at 74 Scotchman Lane, because you have a shared supply pipe.· You’d like 50% of your water and sewerage volume charges refunding to resolve this.· You’d like interest on your overpayment calculated accurately and based on 8% (not the Bank of England base rate).· You spoke to our technician and you said he advised it would be easy to alter your private pipework, so a meter can be fitted just for your home.· You prefer to pay a metered charge.· I’ll look into the points you’ve raised, and I’ll do all I can to work towards an amicable solution with you.I’ve taken the first step and I’m pleased to confirm that we’ve arranged a meter survey to be carried out on 6 September 2019 (arriving between 10amand 12 noon).  This survey will be done by our service partner ‘Morrison Utilities’, and they can estimate what it will cost you to have the pipeworkaltered, so a meter can be fitted.  Once I have the results of their visit,I’ll give you a call so we can talk about our next step.After we reach a solution and agree how you’ll be billed, I’ll be happy to work out a new interest calculation for you.  We use the Bank of England baserate and this won’t be changed, but I’ll be happy to renegotiate a final settlement figure with you.  If we pay interest, this will be subject to current HMRCtaxation rules.I assure you, I’ll keep an eye on your account and update you on each step we take.  I’ll call you again by 13 September 2019 about our progress.In the meantime, if you’d like to talk to me, please call me on 01274 318452 and I’ll be happy to help.  If I’m not available you’ll be able to talk toa colleague or leave a message.Regards   Personally i am not happy with the email especially as I didnt mention that i would pay for any pipework to be altered. He did say to me on the phone that the pipes after the boundary are ours and therefore our responsibility. I did then point out that if this was the case then there is nothing to stop me cutting and capping the pipe after it enters my property.    I am now going to try work out what the refund with 8% interest is from the figures he has provided.
    • Looking at the thread Im guessing theyre SB?
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Ruby_Tuesday

home move and new UC claim

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Hi everyone....so moving to a new area and having to end IR ESA and cancel HB and CTRelief.

 

 

So new claim for UC in new area plus a new home. Can anyone tell me if once the UC has been applied for and is processing can the new landlord be made aware so they know the rent will be paid asap or will I have to be prepared to pay a month up front full rent until its sorted out.

 

Sorry if this appears a stupid question but my whole world collapsed this week and I have to start completely again somewhere else.

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oh thank you fkofilee I was hoping there must be something in place for when this happens....

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Once you have had your ID, Bank details verified for payments at the job centre, then you can obtain a new claim advance for the personal allowance which is about £318 per month. If might be more, if you have other claim aspects verified earlier e.g. Children, privare housing rent.

 

Register the claim and get the earliest possible job centre appointment available. Try to get as much verified as early in the claim as possible. So if you are renting from a private landlord, take the tenancy agreement and any other documents you may have confirming your move to the address, to the Job Centre for your first appointment.


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thank you unclebulgaria67 I currently have a council home which I have now put on a swap site for an exchange, my home is all completely new from top to bottom its had a lot of money put into it, so am hoping I may get a quick swap out of here, ive never had to close claims and apply for new ones before as I have never left the area but this move needs to be well away for me to move forward with my life now. I have noted down your advice and will use that to get my head round it all. Hopefully with an exchange at least I will have somewhere to go to.

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I have found a website called the house shop, that advertises private rentals and takes benefit claimants, so if I haven't managed to get a house swap soon with my council home I will just give it up and go and do that. Not ideal but I want to get as far away as possible from where I am now. I am heartbroken and devastated.

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