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    • Ho @honeybee13,     Re the account number...Phew! Thank you for that...I'm normally pretty careful in redacting stuff but, did post this very late last night and then started working on...redacting some documents 🙄......in the early hours of the morning when I couldn't sleep, which was in preparation for bringing you up to speed with everything.   Re your question: that's what spurred me on to finally join the site: npower have been in so many breaches over the years, it's mind numbing. One of their latest series of breaches even involves the Ombudsman sanctioning those breaches 👿 Here's what he said about this:-   "The other aspect is in relation to the deadlock letter. You are unhappy that this was sent to your nephew, Mr Sxxxx, but addressed to you. I did seek clarification from npower regarding this and they confirmed what I suspected. Because Mr Sxxxx has been assisting you with your complaint and is a named representative on your npower account, as he is on your account with us, npower state that he had requested information from them, including a deadlock letter. npower therefore sent the deadlock letter to Mr Sxxxx but because the deadlock letter is about your account, the deadlock letter was addressed to you. This is a reasonable explanation from npower, and I do not class this as a breach of GDPR because npower has not shared your personal data with anyone they were not meant to."    
    • Thanks, I have only raised it the once and just took the chance to ask if he'd spoken to the chap and once done, fully intended to thanks both. No, I don't want all the hassle, saying I'd pull my big girl pants up and listen to advice given on here. It was he who began to shout at me so I tried to stand my ground. I know these things can get out of hand. What happens if I need work on the panel in future and for workmen to be at that height interrupts their signal? This isn't a hypothetical question as I've had to have remedial work done in 2015, two years after install with scaffolding up to the roof line?  I really dont want grief again at a later date. Thanks for the reply. It's appreciated.
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    • Would it be an option to appeal to the company looking to employ you, explaining the situation (why you have points on your licence) and highlighting that the index offence wasn’t committed by you, and now you are more aware of the need for company policies tracking drivers, to protect the other company staff?
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Surfer01

Road tax quandry

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According to the DVLA when selling or buying a vehicle, the road tax should be changed immediately etc. and it can all be done Online. This not strictly true as we found out on Sunday.

 

 

Our previous car was taxed in the Disabled Tax class. We traded it in on Sunday and did all the paperwork with the dealership. No issue advising vehicle was not longer registered to us as done Online. We cannot have two vehicles registered to us as disabled.

 

 

We then did insurance for new vehicle and no problem. We then tried to do tax, but we were unable to do this due to the change of tax class of the new vehicle. Although I had all the documentation etc for mobility disability etc and it would have been available "Online" from the DWP as proof, the change of the tax class can only be done at a Post Office.

 

 

This left us in a bit of a quandary as we were over 100 miles from home, the traded in vehicle was no longer registered or insured to us so we could not use it anyway. The only way forward was to set up a Direct Debit so that we could drive home.

 

 

On Monday morning I went into the Post Office and did the change of tax class etc using the new keeper slip which was acceptable however there is now a direct debit set up on my account. Cost is about £28. The vehicle should have the disabled road tax from the Monday anyway. Do I cancel the DD or leave it for the funds to be deducted and then cancel?

 

 

I feel that the system discriminated against people who are disabled and purchase a vehicle over a weekend or after hours as the change of tax class cannot be done Online.

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they the DVLA send any money paid for tax back to you that's been paid.

 

did the same a few months ago


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Thanks for the advice.

They have not taken any money yet as it is a new DD which is why I was wondering if I should cancel the DD?

In effect there may be two "road taxes" on the vehicle at present.

 

However as they have our details Online, why can't a disabled person do the tax change Online as it left us on a very sticky wicket.

After all others who are not changing a vehicle to the disabled tax can do it all Online and be legal within minutes?

 

As we were over 100 miles from home, I must admit to almost panicking when we found out that we could not do the tax Online.

Luckily the sales person suggested the DD route which seemed the best option at the time.

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ours was a sunday too!

and 650 miles away!

 

its got something to do with the already stamped sheet for the last vehicle [that page from the pip award.]

apparently a human has to check the stamp and that can only be done at a PO.

 

it

was explained to me but it went over my head too.

 

when you get it back just cancel the DD

ours did get used, we got the £26 back into the bank account and a letter saying the DD can now be cancelled


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Okay thanks. I have not yet been notified of a date when the DD will leave my account.

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A DD was taken out of my bank on 29th Oct for Oct month and another DD went out today. Going Online to check it shows it is taxed until Oct 2019 and a breakdown underneath "Vehicle status" as "Not due". I have the new updated V5C showing that I acquired the vehicle on 14th Oct and the taxation class as "Disabled".

 

 

I am not sure whether the Tax until Oct 2019 is because of the DD or whether it is because of the Taxation class so I am a bit wary of cancelling the DD as do not want any issues with DVLA. We don't want another DD leaving our account at end of November especially with Xmas coming up.

 

 

Do I need to phone the DVLA to confirm that the vehicle is now taxed as Disabled until Oct 2019 and that I will get a full refund of the DDs paid or should I wait until they notify me? If we still had the old paper tax disc I probably would not be asking this question.

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not due means disabled. exactly what ours said.

 

the DD's they took from us took about 10days to comeback into the account.

the letter also said that if the DD still showed then manually cancel it.

 

give it 2 weeks then if you've heard nowt give them a ring.

 

dx


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Thanks DX. I took the "not due" as a DD had been set up therefore tax would not be due. BTW is there a particular number that can be used to phone them?

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no not due is nothing to do with the dd... it means its not due as no tax is payable...it's registered as a disabled pers vehicle = free tax.


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no not due is nothing to do with the dd... it means its not due as no tax is payable...it's registered as a disabled pers vehicle = free tax.

 

 

Many thanks for the clarification. The last time we did it was in 2012 and things have changed since. I have cancelled the DD as we now have the new V5C which arrived today. Pity it did not arrive yesterday and I could have cancelled the DD before the funds left our account. :-)

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Just a reminder that there have been several threads here about DVLA penalizing keepers who have not 'paid' the zero tax due on their class of vehicle. So in September you will need to go on line and compete the re-tax form although no monies will be due, assuming no change of status.


My time as a Police Officer and subsequently time working within the Motor Trade gives me certain insights into the problems that consumers may encounter.

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oh yea you must each year!!..:lol:

just because it registered disabled DONT assume you ignore the yearly re-tax reminder!!

 

thanks gick..


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