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    • Ho @honeybee13,     Re the account number...Phew! Thank you for that...I'm normally pretty careful in redacting stuff but, did post this very late last night and then started working on...redacting some documents 🙄......in the early hours of the morning when I couldn't sleep, which was in preparation for bringing you up to speed with everything.   Re your question: that's what spurred me on to finally join the site: npower have been in so many breaches over the years, it's mind numbing. One of their latest series of breaches even involves the Ombudsman sanctioning those breaches 👿 Here's what he said about this:-   "The other aspect is in relation to the deadlock letter. You are unhappy that this was sent to your nephew, Mr Sxxxx, but addressed to you. I did seek clarification from npower regarding this and they confirmed what I suspected. Because Mr Sxxxx has been assisting you with your complaint and is a named representative on your npower account, as he is on your account with us, npower state that he had requested information from them, including a deadlock letter. npower therefore sent the deadlock letter to Mr Sxxxx but because the deadlock letter is about your account, the deadlock letter was addressed to you. This is a reasonable explanation from npower, and I do not class this as a breach of GDPR because npower has not shared your personal data with anyone they were not meant to."    
    • Thanks, I have only raised it the once and just took the chance to ask if he'd spoken to the chap and once done, fully intended to thanks both. No, I don't want all the hassle, saying I'd pull my big girl pants up and listen to advice given on here. It was he who began to shout at me so I tried to stand my ground. I know these things can get out of hand. What happens if I need work on the panel in future and for workmen to be at that height interrupts their signal? This isn't a hypothetical question as I've had to have remedial work done in 2015, two years after install with scaffolding up to the roof line?  I really dont want grief again at a later date. Thanks for the reply. It's appreciated.
    • That's certainly an avenue worth exploring. It's a shame when somebody's driving record suffers because of what is essentially an "administrative" offence. Unfortunately there's no difference in the penalty between what happened here and somebody tanking it at 120 on the M1 simply declining to name the driver in order to avoid the (almost inevitable) ban for that offence.   As well as that he may be asked whether he has any unspent convictions in (say) the past five years and whatever the position with his licence he must answer "yes" to that. Whilst penalty points become spent when they cease to have an effect (i.e. after three years) the accompanying endorsement is not spent until five years have elapsed. The problem I think the OP may face is that it is often the employer's insurers who set the conditions and they may not be easily swayed.
    • Would it be an option to appeal to the company looking to employ you, explaining the situation (why you have points on your licence) and highlighting that the index offence wasn’t committed by you, and now you are more aware of the need for company policies tracking drivers, to protect the other company staff?
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Cttally

Harlands/CRS issues

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Hi, I’m looking for a advice re. Issues I’m having with CRS.

 

I cancelled my gym membership (in writing) in November 2014 giving 1 month notice as per my contract and at the time of cancellation all my DDs were up to date.

 

Then going forward 3 years I noticed that Harlands were still taking DD out of my account (schoolboy error as I forgot to check at the time).

I contacted Harlands who admitted their error and agreed to refund the money of £710.

Then all went quiet.

 

I chased them several times over two months by email and heard nothing,

so I then evoked a Direct Debit Guarantee through my bank and emailed Harlands to keep them informed and asked them not to refund the money.

A couple of days afterwards Harlands then refunded the money even though I’d sent them several emails asking them not to do so.

 

I then contacted Harlands asking them how to refund the money they’d transferred to me in error and heard nothing.

 

A couple of weeks later I received an email from CRS saying that I owned the £710 (which I’m happy to pay back) plus a £290 admin charge for breach of my contact.

 

Since then I have tried to return the £710 by posting a cheque for that amount to them twice, both times it was returned saying they couldn’t accept the payment without the admin charge.

 

Apologies for the long winded post but I have no idea what to do next, I’m more than happy to pay the £710 but refuse to pay the additional charges. I just seem to be going round in circles with them.

 

Any ideas as to how I should now approach this.

Am I right in refusing to pay the admin charge.

 

Thanks

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you are more than correct in refusing the pay the admin fees

they are unlawful .

 

WRITE to them

ask them either where to send a cheque too or for their banking details to do a BACS transfer. but minus any unlawful fees.

dx


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Thanks for the reply.

 

I’ve already tried this, I’ve also send two cheques for the amount I owe but keep on getting the same reply that they won’t accept payment without the admin charges and the cheques are returned to me. I just seem to going around in circles with them.

 

I usually get a call from them once a month to chase and have been threatened with legal action, to which I’ve replied for them to go ahead, but nothing happened.

 

I’d just like to pay the money I owe, how difficult can it be to pay some money to someone...very if you’re CRS.

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Have you still got their bank details?

IMO do a bank transfer using their bank details, get onto their CEO and email them inform them of their staff playing silly buggers with his profits.


Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Hi Ct and welcome to CAG

 

I'd write them a letter as follows :-

 

I have already twice tried to repay Harlands/CRS by cheque for money repaid by you to me in error.

 

You refused to accept the £710 unless I paid you admin fees, which I will not.

 

This is your final chance to accept the £710 I owe you and a cheque for this amount is enclosed payable to Harlands.

 

If you fail to bank this cheque for any reason, I will assume you do not want me to refund the £710 and I will consider the matter closed.

 

I will not engage in any further discussion about the matter and will ignore any further demands from Harlands/CRS.

 

take the money now to close the matter or go without - the choice is yours.

 

You've tried to do the right thing already. If they fail to accept your money this time, let them go without !

 

Send to Harlands at their the Haywards Heath address and get a free Cert of Posting at the PO when you send it.

 

Keep us posted.

 

:-)


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Cheers for the welcome 🙂

 

Appreciate the input will send off the letter and see what happens. Should be entertaining at least to see how they reply.

 

Will keep you posted 👍

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Have you still got their bank details?

IMO do a bank transfer using their bank details, get onto their CEO and email them inform them of their staff playing silly buggers with his profits.

 

Unfortunately not, wish I had as it would make life easier. Might post on social media about Harlands, I note they reply to Trustpilot, so may give that a shot.

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your bank will still have them

ring and ask for the sort and account number from the DD

or get them to make the transfer for you

just use your old membership number as the ref number.


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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Why not try the letter first - if they refuse your offer or continue to demand the admin fees, then I would ignore all further contact or demands (but keep the £710 tucked away on deposit in case you DO have to repay it).

 

:-)


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                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

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