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CraigMcK

Retailer Postage charges

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Hi

Quick question.

I was looking to buy some parts via a retailers online store. When I went to pay it showed the 2nd class postage charge, at the point of putting in my postcode (Scotland) it went from £1.95 to £3.95. Being as bit surprised it changed I put in a Nottingham postcode and it dropped back to £1.95, so was sure it was a location charge.

 

I emailed the store and they have said Royal mail charge by both size/weight and location. I accept that is true for parcels, but I thought 1st & 2nd class post was by weight/size only?

 

Thanks

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AFAIK Royal Mail charge exactly the same to anywhere in the UK. Whether sent 1st/2nd letter post or Parcel force packages. Certainly for letters, it's one of their fundamental obligations under their 'universal service obligation'.

 

So the retailers explanation is wrong. Private courier/delivery companies though routinely charge higher prices for Highlands and Islands. Maybe they use private companies sometimes?

 

But even if the retailer is wrong about RM they are entitled to set whatever P&P charge they want. They aren't obliged only to charge what RM charge.

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Thanks for that. I do understand they can charge what they want. It's the suggestion the charge is location based. Their website shows Royal Mail 2nd class. Just the charge changes dependant upon postcode which seems rather odd.

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go here and check

use their postcode

 

I will assume you are KW1?

99% think that's the islands!!

 

https://www.royalmail.com/


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Thanks, but no KY16, mainland. I tried an old address PA7, right next to Glasgow airport, but still increased charges.

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well royal mail deosnt change by location

go prove it too the retailer!


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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I would bet that their postage calculator uses the poscode lottery even when it doesnt apply. order over the phone and tell them you want 2nd class post and they can manually alter the auto error generated fee. I use to use a flat rate postage fee for any size order but would manually adjust this if someone wanted a low value item that fitted in an ordinary envelope. people can make decisions, computer cant.

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