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    • The revenue protection officer worked for a train operating company.  If you know which Train company it is, go to their website and look for their complaints process.  Then submit the complaint with full details and copies of the tickets.     
    • Why aren't you recording your calls?   Please monitor this thread for a fuller reply over the weekend    
    • Why I went back:   Eventually, after being detained too long against my will. I paid the higher fare due to threats of a fine and in effort to gain my right to freedom: I then went through the turn-styles and on my visit to the booking/box office(aka: the main ticket booth on the way out) The man said I had to go back to the turn-styles to get my refund as he said it was a different system.   I asked him to come with me. He said he could not, i asked him to hold my hand. (English term of phrase). I did not want him to actually hold my hand.   He understood that and refused as he was on shift.    That is why I had to go back. I made an account here to seek help for me and other passengers. The site admin of this forum constantly tried to pass blame onto me. for many days. I cant explain how stressful this has been after the stress of the incident.   Can you please help me?                
    • So ,  after sending a letter refusing to accept the refund that was offered i received a phone call yesterday and an email that sums up the conversation i had. I have copied this below.  Good morning Mr Thank you for your email received on 16 August 2019.I’m sorry you disagree with our calculations and felt that my colleague didn’t listen to you.  I understand you don’t want us to make any accountadjustment or accept our proposed solution, until we look at everything again for you.We’re committed to providing our customers with the highest quality services, so I’ll do all I can to help you and put this right.I’m pleased we had the opportunity to talk about your concerns and decide on the best way forward.  As we agreed, here’s a summary of the issues wetalked about:· You requested details of your metered bills and payments (I’ve attached these to this email).· You don’t want to accept the solution we offered, of billing you on our ‘assessed charge’ tariff.· You don’t want to accept the goodwill payment offered £220.00 and feel you could have built your extension 2 years earlier, if we hadn’t charged youtoo much. · The meter readings we billed you for include water used at 74 Scotchman Lane, because you have a shared supply pipe.· You’d like 50% of your water and sewerage volume charges refunding to resolve this.· You’d like interest on your overpayment calculated accurately and based on 8% (not the Bank of England base rate).· You spoke to our technician and you said he advised it would be easy to alter your private pipework, so a meter can be fitted just for your home.· You prefer to pay a metered charge.· I’ll look into the points you’ve raised, and I’ll do all I can to work towards an amicable solution with you.I’ve taken the first step and I’m pleased to confirm that we’ve arranged a meter survey to be carried out on 6 September 2019 (arriving between 10amand 12 noon).  This survey will be done by our service partner ‘Morrison Utilities’, and they can estimate what it will cost you to have the pipeworkaltered, so a meter can be fitted.  Once I have the results of their visit,I’ll give you a call so we can talk about our next step.After we reach a solution and agree how you’ll be billed, I’ll be happy to work out a new interest calculation for you.  We use the Bank of England baserate and this won’t be changed, but I’ll be happy to renegotiate a final settlement figure with you.  If we pay interest, this will be subject to current HMRCtaxation rules.I assure you, I’ll keep an eye on your account and update you on each step we take.  I’ll call you again by 13 September 2019 about our progress.In the meantime, if you’d like to talk to me, please call me on 01274 318452 and I’ll be happy to help.  If I’m not available you’ll be able to talk toa colleague or leave a message.Regards   Personally i am not happy with the email especially as I didnt mention that i would pay for any pipework to be altered. He did say to me on the phone that the pipes after the boundary are ours and therefore our responsibility. I did then point out that if this was the case then there is nothing to stop me cutting and capping the pipe after it enters my property.    I am now going to try work out what the refund with 8% interest is from the figures he has provided.
    • Looking at the thread Im guessing theyre SB?
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Situation as I know so far:

Tenant moved into property in 2014 and contract stated the deposit was protected by 'Barclays Secure Client Account' - nothing more. rental was done through a lettings agency and rent was paid to them.

 

 

 

About 18 months later the tenant came home to a man waiting in his car outside the house who identified himself as their landlord - had ID and paperwork. Agency had vanished and he hadn't been paid rent for around four months. He accepted the tenant had paid. It all checked out and the tenant then paid rent direct to landlord. He never has got round to renewing contracts but tenants have continued to pay their rent and life seems to have bumped along, presumably on a periodic tenancy. He wanted to know how much deposit they'd paid as he'd not been sent any paperwork.

 

 

 

He's recently been in touch to say the agency has gone bankrupt and the tenant will have to contact 'them' to get their deposit back.

 

 

I have asked the tenant to go back and find out who 'them' is. They aren't quite sure if he means the agency or someone dealing with the bancruptcy.

 

 

So, on to the questions.

Is it really up to the tenant to recover their deposit from anyone but the landlord?

If it's all on the landlord must they do something about it sooner rather than later? They are happy living there and don't particularly want to sue their landlord but don't want to be told years down the line when they do go to leave that they should have done something sooner.

It appears the landlord has a number of properties in the area and they're run as rentals under a company name. Does this make any difference to what they should do/how their deposit should have been protected?

 

 

They don't want to fall out with the guy. He's been shafted and has been perfectly reasonable with them. They don't want to move and everyone is happy barring this deposit issue. What's the best way forward?

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As long as they have paperwork confirming they have paid a deposit, the landlord will be responsible to return it at the end of tenancy.

The estate agent is just that, an agent (employee) of the landlord and acts on his behalf.

Tell them to keep everything quite until they decide to move.

At that point the landlord will have to reimburse them of the deposit or be sued.

If they end up taking the landlord to court, don't fall into the trap of Ltd company, tell them to sue him personally.

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Thank you. They may continue to live there for years and have no reason or desire to cause problems for the landlord. The concern was that by doing nothing now they may compromise their situation when they do move.

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LL responsibility but as the agancy will have belonged to a scheme where they keep the money and pay a small percentage as insurance the scheme administrators are liable for the deposit. Might be worth setting things in motion. f the secure client account wasnt anything of the sort then agents should be reported to police for theft but that will be a job for the insolvency people

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Thank you. I believe the LL has said something about 'they' wouldn't pay the money out to him. Maybe they (whoever they may be) see it as belonging to the tenants??

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LL is responsible.

Estate agent going bankrupt is his problem, not yours.

Otherwise once the bankruptcy is finalised your friends could stop paying rent as the entity that gave them the key and took their deposit doesn't exist anymore.

Makes sense?

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Have to agree with king12345 Buck stops with the Landlord as they are the ones that Employed the Service of that Letting Agency.

 

That Letting Agency took the Deposit on behalf of the Landlord and should have protected it in one of the Tenancy Deposit Schemes with the Tenant being given a copy of the prescribed terms.

 

Tenancy deposit protection: https://www.gov.uk/tenancy-deposit-protection


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Have to agree with king12345 Buck stops with the Landlord as they are the ones that Employed the Service of that Letting Agency.

 

That Letting Agency took the Deposit on behalf of the Landlord and should have protected it in one of the Tenancy Deposit Schemes with the Tenant being given a copy of the prescribed terms.

 

Tenancy deposit protection: https://www.gov.uk/tenancy-deposit-protection

 

Site team agreeing with me on CAG...

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AFAIK Barclay client account is not an Approved Govt DPS Scheme, so LL is liable for its return, but could sue LA for this and related osses.

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