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Notice to terminated agreement without a missed payment

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This seems like a bizarre situation.

 

I have purchased furniture from a large chain and used their in house credit. The agreement has been running for 10 months, 24 in total.

 

There has been problems with the goods, sadly they have needed to replace and repair a number of times.

 

I have received a notice that the agreement will be terminated if I do not keep my account up to date and immediately pay 3 months of payments.

 

I have checked online banking, all payments are up to date and the direct debit is live. No previous letters and no returned payments.

 

I am worried about my credit score, not sure how a big company can get it so wrong!

 

Is there anyone like the FCA that will help me here?

 

I am, going to write, not telephone with a recorded letter to point out the error, but it feels like it’s gone really far.

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well if they don't sort their mistake yes

but you need to give them a chance

 

so record your call and go ring them Monday and findout what has gone on.


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Are you sure your payments have not been intercepted by a third party and diverted to another account?

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How would I know mariner? The direct debit has been in place since the beginning?

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No, not barclays.

 

Probably white labelled but it seems to be in house.

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