Returning faulty new freeview box from Littlewoods **RESOLVED**

[Maharg1]

Two days ago I bought a freeview box from Littlewoods but after plugging it in and having a look, it is completely unsuitable, I can't even read the channels in the guide.

 

Can I return this and cancel the order please or will it be refused because I plugged it in ?

[dx100uk]

Its mail order you can return for a full refund with no reason within 14 days

Under cra

[Maharg1]

Thanks you. And that is even if I have plugged it into the tv and tried it ?

[dx100uk]

Because you ordered online so thus cannot view it

You have 14 days in lue matters not youve tried it

Read cra

[ericsbrother]

that is the idea of distance selling regs, it gives you a chance to "inspect the goods". If you went into a shop you would expect soemone to demonstrate the thing for you so you get the opportunity to try it out at home and if you dont like it return them without having to say why.

 

 

If you are then told that it has been used or you cant have refund because the packaging has been opened you can quote the law so find the relevant bit

Edited October 15, 2018 by honeybee13
Paras

[Maharg1]

I've posted it today but there is one thing that worries me, it says on the chit

 

"We will replace or refund most items provided they are returned to us within 28 days of receipt complete, unused, in their original packaging and with any security tags intact"

 

Is there some sort of exemption they will be able to claim to refuse a refund?

[dx100uk]

nope

[Maharg1]

Thank you so much. I'm off to read the regulation now to try and understand it a bit more.

 

Either way, I will keep you updated.

[ericsbrother]

no, how are you supposed to inspect thew goods if you cnat atke them out of the box?

Stop trying to invent reasons to fail, you are in the right so belive it.

 

 

I've posted it today but there is one thing that worries me, it says on the chit

 

"We will replace or refund most items provided they are returned to us within 28 days of receipt complete, unused, in their original packaging and with any security tags intact"

 

Is there some sort of exemption they will be able to claim to refuse a refund?

[Maharg1]

Alls well, it was accepted and credited back without any questions.Thanks for your assistance.