I'm posting this on behalf of an elderly gentleman who has absolutely no computer skills.   In March he received a Parking fine from Premier Park for 15mins in a local carpark.   He swears the machine wasn't working on the day but has no independent witnesses.   He spent 15mins looking at the instructions including when he went out of the carpark to see where the nearest phone box was. when he realised it was too far he came back and drove out.   I'll attach the correspondence