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    • In March 2016 I took out a boiler from a shade greener on a conditional sale for 10 years was approximately £40 per month for 10 years which sounded a bit expensive but they advised that all parts and labour would be covered over that 10 years and an annual safety check which sounded great as it took away the worries of the boiler breaking down and replacing with expensive parts plus they said they would power flush it so I went ahead And also they had a call out of a maximum of waiting 24 hours. The whole installation and power flush took approx 4.5 hours. I didn’t have any problems until 23 months later when the hot water was playing up and I was told when I rung that if it was debris in my boiler that the visit would be chargeable. I advised none of this was mentioned when I took the agreement but they was insistent as it happened I was due a service within a couple of days so they did the visit and said it was debris and they cleaned the heat exchange plate as a gesture of goodwill. Approx 6 months later started having intermittent problems with hot water so I called again and was told by an advisor over the phone that it was my heat exchange plate which was blocked due to debris and I would be charged, I asked the advisor if he was a gas safety registered engineer and he said he wasn’t so I asked how he could be making such technical diagnosis’s over the telephone and I asked why the boiler would be blocked with debris when a power flush is supposed to last 5-6 years, I also asked if they cleaned the filter on a boiler service which they said they didn’t and they didn’t have to. I got my own gas engineer to check and it was a different fault and rang back and they sent someone out. I made a complaint to asg and i posted on social media about the disgraceful way I was spoken to on the phone and their service in general only to be sent a letter threatening libel on me and I had two days to sign a letter promising I wouldn’t post anymore on such platforms. Hence i didn’t sign and the Facebook group was changed to private however within 24 hours staff members of asg tried to infiltrate the group and when I raised this with asg they banned me from using the 24 hour call out facility and would only allow me to communicate by recorded delivery as I’d been abusive and threatening to staff which they apparently had proof of to provide to the courts if necessary. I did a sars request to asg to request said copper of emails and call recordings to which they couldn’t supply so I made a complaint to the information commissioners office who in turn raised this with asg who admitted they infact did not have these (because it never happened). Also it transpired that my boiler wasn’t fitted to gas safe regulations/building regs/manufacturers instructions to which asg denied (the flue was discharging into next doors garden) to which asg sent their head engineer round who got my tenant to sign documents (with my name in the boxes) to say their was no issue with the flue even though this had been raised several time’s. I also found out there was a charge registered against my property which prevented me from remortgaging even onto a better rate that was never mentioned when I signed up. I took these issues to the financial ombudsman who looked at the case and in the meantime I got gas safe to inspect the boiler who confirmed it wasn’t legally compliant after my solicitor checked the boundaries of the property so the ombudsman ruled in my favour that they should wind down the credit agreement, remove the boiler and pay me £400 compensation as asg had many opportunities to rectify the issues and chose not to, they also didn’t believe that the boiler flush was done to a correct standard as after researching it should take 2 days to fit a boiler and do a complete power flush. I have never dealt with a company like a shade greener in my life and sincerely hope that telling my story that no one falls foul to these again.
    • Thank you dx100uk   I know I dropped the ball on this one and there’s no excuses for it. I should of done my research well before now and not leave all this to the last minute.    I’ll try and get on the website but if I can’t I’ll email this defense over today and keep this form updated.    Once again thank you all for helping me   Andrew
    • Do you live on your own?
    • Okay thanks it is a difficult one.
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Hentooth

taking on Resolvecall over Aqua card debt.

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We recently had a couple of nasty financial hits involving losing our best customer and Universal Credit shafting us,

 

I contacted all our credit cards and explained the problem,

all but Aqua where very understanding,

 

Aqua sent the problem immediately to Resolvecall,

who threatened a home visit,

so I sent them an email with the standard letter as below,

but despite using THEIR ref number they insisted that I told them who I was..

 

I told them politely to bog off and that any calls to the door and I would prosecute for trespass (see email details below).

 

They emailed me back asking me to confirm my details and I again politely told them to bog off and I don't have to confirm anything to them and NOT to attend as per previous emails.

 

Today they dropped a card into my downstairs neighbours door, so not even using the correct address, so I called them and I must admit did not let the guy speak very much and warned him that any other visits would be repulsed using necessary force.

 

I do now wish to prosecute them for trespass, I do know a solicitor, I fix her computer but she is a employment specialist.

 

Does anyone have any suggestions as to where to go, because I do not want this bully company to just start visiting people DAYS after asking for the creditor for help.

 

I DO intend to sue this company and also make it as public as possible, so that these people cannot think they can walk over us.

 

Gary

 

The First Email (C&P / slightly modified from CAGlink31.gif)

 

Dear Resolvecall

 

Your Ref xxx

 

I do not acknowledge any debt to your company.

 

Please be advised that I will only communicate with you in writing.

 

Should it be your intention to arrange any “doorstep calls”, please be advised that under Office of Fair Trading (OFT) rules, you can only visit me at my home if you make an appointment . I have no wish to make an appointment with you.

 

There is only an implied license under English Common Law for people to be able to visit me on my property without express permission; the postman and people asking for directions etc (Armstrong v. Sheppard and Short Ltd [1959] 2 Q.B. per Lord Evershed M.R.). Therefore take note that I revoke license under Common Law for you, or your representatives to visit me at my property and if you do so, then you will be liable to damages for a tort of trespass and action will be taken, including but not limited to, police attendance.

 

 

 

Yours faithfully,

 

Sorry second email back to them

 

I don't have to confirm anything, your reference is in the subject, just look it up in your database. Please note any phone calls or texts will be reported to the ICO as I do not wish to communicate with you any way but postal. Any attendance to our home WILL result in prosecution as you will be trespassing

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Hi.

 

 

I've removed the reference from your first post. Please don't post up details that can identify you.

 

 

HB


Illegitimi non carborundum

 

 

 

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why bother , they all about scotcall or snotcall as we called them..

 

theres nothing really much you can do and you really shouldnt be sending stupid letters to them, its only bait that makes them think they have some magical power over you.

 

you've been here long enough to know the golden rules...as dca is NOT A BAILIFF

stuff all they can do.

 

use your time more wisely..rather than on fighting powerless doorsteppers in dirty macs.

 

AQUA [newday?] will soon sell this on then you real fight might begin.

 

dx


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, the whole DCA industry would collapse overnight.

 

 

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Yes I do realise they are powerless, but I warned them twice not to call to my door and they did, so I want to Sue them for trespass, does anyone have any advice along those lines?

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get on with your life, prosecute them ? sounds more like a Getoutofdebt letter type? i.e. FOTL ahhhhhhhhhhh


:mad2::-x:jaw::sad:

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Seems like a common theme in your threads...

 

Times have moved on now and even if these types of letters might have seemed appropriate by others here years ago we dont advise using them now.


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, the whole DCA industry would collapse overnight.

 

 

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FMoTL twaddle.

Can you demonstrate your financial loss for civil trespass?

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Ha! Pride????????????


:mad2::-x:jaw::sad:

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