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signed up to new provider on same? network that said they were cheaper - service is rubbish

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Apologies if this is the wrong area.

 

 

I'm having difficulties with my mobile phone provider. I was on one of the major operators and have moved to another provider because they told me they piggyback onto that provider so the service would be the same and can save me some money as a new customer.

 

 

 

The problem is its really shoddy and now the company I've moved to wont let me out of the agreement without paying up until the end of the agreement. Every time I complain about the service and say its not as good as it was when I was with the main provider they come up with the new excuse and say their service is the same as the main provider because they piggyback on them. We go round and round in circles.

 

 

I called consumer direct and they said I need to build a case by gathering evidence of the differences in the two services. Saying it and providing it is proving difficult.

 

 

 

My question is ; what technical questions can I ask the piggyback provider about their service? I plan to then go to the main provider and ask the same questions so I will have comparative answers to then go back to the piggy back service and show them the differences at a technical level why the service must be different.

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how soon did you first complain after signing up to them?

thread title updated to better reflect your issue


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Hi.

 

 

Who is your current provider please?

 

 

HB

 

 

I'd prefer not to say at the moment. I'm not sure its relavent.

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how soon did you first complain after signing up to them?

thread title updated to better reflect your issue

 

 

Two days.

 

 

I've now been with them for nearing three months trying to leave without penalty.

 

 

They have given me my PAC code but said if I use it I will have to pay up until the end of the agreement. I've been reporting issues every few days since porting into them.

 

 

They just wont hear the fact that there is a difference between their service and the service provided by the host company.

 

 

It is technically a different providor, I had a new SIM issued and needed to port out of the first providor and into the new one. The current providor piggybacks onto the main providor.

 

 

I've since read someone else that the main providors, EE, Vodafone, O2 & Three sell off spare capacity and it doesnt nessasaryly mean that the piggyback service is serviced at the same level as the host providor. It kind of makes sense now I think about it, if it was as good then why go with the main host if you could get the same service level elsewhere?

 

 

The problem I'm facing is proving it, which comes back to what questions to pose?

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Then under cra you can cancel with a full refund


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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I'd prefer not to say at the moment. I'm not sure its relavent.

 

Its very relevant as we can refer to past problems with other member's that have had the same service and how they are likely to react subject to how you wish to escalate this.

 

 

Andy


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