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just_jue

Cash Back on camera wrongly advertised***Resolved***

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Hi,

 

I August I went to a local camera shops and brought a Sony camera.

 

In the shop it was advertised at £239, when I went to pay it came up at £279 I asked why this was and was informed that the price advertised was with a £40 cash back that I had to claim back from Sony after 30 days.

 

When the 30 days had passed tried claiming the cash back and the camera was not listed.

 

Spoke to the shop and they are not doing anything about this, sent them a formal complaint saying I was not happy about the service I received and have not heard nothing back.

 

I paid via my credit card.

 

Is there a way or seeing what a web site was displaying a couple of months ago, to see if they had the camera advertised then with the wrong information.

 

Thanks

 

JJ

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Thanks for that.

The problem I have they advertised it as having cash back, but when I went on the Sony website the model I purchased wasn't eligible for the cash back.

The shop had wrongly advertised it.

 

JJ

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Thats what i was thinking but I don't have any proof.

 

But how would i know about the cash back unless the sales staff had told me?

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Your word against theirs.....the reason you opted for the camera....you have documented evidence you tried to reclaim from Sony

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No because it asked for the camera model number and as mine isn't listed I could not go any further

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Just to give you an update.

I spoke to my credit card company and they claimed the £40 back from the retailer and they didn't contest it so finally got the money back I was promised

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Well done and many thanks for the conclusion...thread title updated.

Regards

Andy

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