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    • Hi GrievingMum   I fully understand and sympathise with your medical conditions.   The 3 screenshots/images in post#21 I have removed as I have converted those into one PDF which is now showing in that post.   CAG prefers PDFs rather than multiple screenshots/images but as I said I appreciate your medical condition so I have converted those screenshots/images into one PDF and removed the screenshots/images and left the PDF in your post.    CAG also prefers that all our caggers remain Anonymous on CAG, could I just suggest that when your have edited your document to just leave it for a while then go back to it and recheck that you have removed all info to keep you anonymous before uploading to CAG.
    • The letter send to contact them. Maybe if they wanted people to ring them they should put telephone? I was in India at the time so not really convenient to call them (I can prove this to them if it became an issue)  
    • Hi  I genuinely have not received this BUT I am not saying that it hasnt been sent as I am sure it will have been.   As i said, my son has the same name as me and I am sure if he had seen one of these, he will have let me know as he did when he opened the second letter. 
    • worthy notes from your thread..   .POFA doesn't apply the docks byeleaws and their signage is a miserable failure to create a contract with you either ( either an invitation to treat or prohibitive signage according to which one you read) . the land is not relevant land as far as the POFA goes so there is no keeper liability in this matter so there is no cause for action against me. As docks and harbours governed by it own byelaws these are supreme to any contract you claim to have so there is no contract for the driver to consider that is enforceable. . 1.There is no cause for action  as there is no contract between us.  The land is covered by its own byelaws that are supreme to anything you wish to claim is an offer so there can be no performance to the contract by yourselves.  . 2. As the land is not relevant land for the purposes of the POFA there can be no keeper liability and that means you had no reasonable cause to obtain my keeper details so any civil claim will be met by a counterclaim for at least £250 for your breach of the GDPR.  . you know it is a dock so covered by its own byelaws so therefore unlikely PE can offer you anything and certainly can't create a keeper liability. . PE has no locus standi , no cause for ation as land not "relevant land" and covered by its own byelaws. IN ANY CASE ss POFA not applicable there can never be any keeper liability.         
    • stuff silly reclaimers they take +35% and no it doesn't meet the deadline no harm in going to the RBS website and starting a claim.. you never know simply put the number of the card in and say you think you had ppi please investigate. say nothing more   they can only refuse you, but comeback here with what they say.    
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Catherine ))"

Help please - I stupidly switched the tags several times in TM Maxx

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Hi

 

I'm in a bit of a panic and wondering if you could advise me on a stupid error I made within the tk maxx store,

 

I suffer with a vet deliberating condition and find comfort and enjoyment shopping

there were a few items in TM Maxx that I loved so I stupidly switched the tags and returned different items that I already had purchased months ago and put the tags on them and returned these with the tag getting my money back,

 

I did this on a few occasions stupidly then got caught as they advised they had been monitoring me,

i admitted what I had done and was told I was banned from the store,

i brought the latest item I had changed the tag on back and handed it to the loss prevention people

 

they told me to calm down and expect a fine in the post,

since this i have received a letter from RLC demanding over 300 pounds to be paid in 21 days and have just received a telephone call from the police to say they are going to visit me as the store has put a complaint in about me and want me to write a letter of apology provided by the police,

 

i have no idea what to do as I'm not very ckuded up about this

do I pay RLC

do I write the apology?????

 

Please help

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RLC you mean RLP?

if so totally ignore them.

 

as for the letter the police are advising

yes write it get advice from them, if that's what they are saying by 'providing' its basics etc.

 

go see your doctor too.

 

but please DO NOT RESPOND OR PAY RLP

there is ABSOLUTELY NOTHING they can do to you

despite all the cleverly worded THREATS in their letter and the ones to come.

 

there are also various charities and support groups for Vet's

why not get involved in them too?

 

thread title updated

 

please read the PM I have sent you and respond soonest

 

dx


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Hi there RLP yes sorry, I'm not very clouded up and not familiar with the dos and fonts as I have never been in any sort of trouble, when the police called they said no charges are going to be filed against me but tk maxx have filed a complaint about me and are asking for a letter of apology, im a bit dubious about signing anything and admitting guilt so I'm a but stuck

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wont go anywhere

and you don't have to sign it

just print your name.


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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Ignore top totally. Write the letter the police advised you to send to the store.

 

You shouldn't ever communicate with top. They are leeches and have nothing to do with UK law or loss prevention


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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Hi and welcome to CAG,

 

 

This is an example of how TKMaxx get it both right and wrong. Telling you that you will receive a 'fine' is total rubbish. You can safely ignore RLP as they have no power over you. They may send this matter to a debt collector and if you receive letters from them, you can ignore them too.

 

 

As the police have invited you to write the letter of apology, there may be a section where you can put the reasons for your behaviour. These are not excuses, just reasons. Do that then basically forget about RLP.


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Right, the police are using what they call restorative justice to get you to apologise and by doing that make you think about your actions. This is not like stopping behind at school and writing lines, dont do it and you may well get another visit followed by a lift to the station.

However, RLP are not part of this process and you owe them nothing, ignore them completely. TKMaxx occasionally take people to court over theft but they arent going to do this in your case because they have to agree to the disposal of this matter in the way the police have stipulated. You know they have recorded all of your past transgressions so dont be ever tempted to try that again or you will find yourself in proper trouble.

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The other replies here are absolutely right. Ignore RLP - I have over 10 years experience dealing with Civil Recovery and trust us when we tell you - nothing will happen, but please do prepare yourself for some quite intimidating letters. These will initially be from RLP, then they will be from a debt recovery company - just rip them up and throw them in the bin. Try not to worry about them.

 

With regards to the ticket swapping, most people see this or tell themselves that as they are paying (albeit not the correct amount) that it is less serious than shoplifting. The offence is actually obtaining property by deception, which although is covered by the Theft Act 1968, is actually dealt with as fraud, and is seen as more serious than actual shoplifting. Strange, I know, as the losses are usually less. So please learn from your one off mistake and be thankful that it hasn’t been dealt with in a more serious matter.

 

Ericsbrother is 100% correct that the police are using a disposal method called restorative justice (in some areas this is called community resolution) and the general idea is that instead of going to court, and prosecuting offenders - it gives them the opportunity to “make amends” so, for example somebody who graffiti’s somebody’s wall, instead of being prosecuted for criminal damage, will paint the wall etc. A CR in shopifiting terms is often just admitting the offence and accepting the banning order from the company. In your case, this includes an apology letter. As per the advice from others in this thread - write the letter. It’s a good offer quite frankly.

 

You will not have a criminal record, it will not be recorded as a conviction. However, this will be recorded on a police system called IMS (Intelligence Management System). A simple criminal record check will reveal nothing - but should you commit a similar offence again (I’m sure this won’t be the case) police checks will show that you have been dealt with by CR before, and this then will not be an available method to use most likely resulting in arrest and prosecution. Also, it should be worth nothing that if you are asked for a DBS (criminal records check) this will show nothing (assuming you have no other convictions). But some jobs require what’s called an Enhanced Disclosure. This also covers information on IMS. It’s up to the person supplying the information to decide whether the information on IMS is relevant to the role. So if you were applying for a job as a cash in transit operative, or in a bank, you will most likely find it a bit difficult.

 

I appreciate the last bit sounds a bit scary, but I honestly wouldn’t worry. RLP can do nothing, and provided you stay out of trouble in the future you can just move on and forget it ever happened.

 

Hope this helps.

 

LPG

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Fully agree with losspreventionguy in everything said except one word. 'Mistake' From the majority of threads I have been involved with, the shoplifter makes a 'choice'. I appreciate some people have mental health conditions and any choice made would be classed as a mistake but for others, it's a choice.

 

 

Sorry if I seem a little pedantic over that word. If you really want to get up someone's nose, just say 'FINE' when it isn't and DX will have a hissy fit.:lol:


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No, it's not pedantic at all. You are correct it was indeed a choice that, in retrospect, I hope the OP realises was a big mistake to make!

 

 

I just try to be a nice guy and give them the benefit of remorse :)

 

 

Just to add Silverfox, You give fantastic advice here (you helped me on CAG in a previous life, as I mentioned in a different thread), and I feel I maybe am encroaching slightly as the long term members here already give good sound advice, however I would like to give back by giving the (hopefully) benefit of my experience and knowledge - and unfortunately this is the only thing I am knowledgeable about!

 

 

Thanks for the warning re: DX - I will make sure that word is scrubbed from my CAG vocabulary! :lol:

 

 

Fully agree with losspreventionguy in everything said except one word. 'Mistake' From the majority of threads I have been involved with, the shoplifter makes a 'choice'. I appreciate some people have mental health conditions and any choice made would be classed as a mistake but for others, it's a choice.

 

 

Sorry if I seem a little pedantic over that word. If you really want to get up someone's nose, just say 'FINE' when it isn't and DX will have a hissy fit.:lol:

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We have another member who was a loss prevention member who gave great advice. Your input on this forum will help us help others by giving a more detailed explanations as you have been involved in loss prevention and not just someone who has an interest in stopping the likes of RLP profiting on the misery of someone who has stolen.

 

 

 

Just because the police tend to not get involved in cases under £200 must not mean that they shouldn't be. While I know it's a pipe dream, it is my opinion that police should be the first call, not RLP


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I 100% agree with you. But alas, you are correct in that at the moment at least, it is a pipe dream.

 

 

The lack of police involvement in retail crime at the moment is very concerning. In fact, a colleague of mine who works in a different area to me was told by a Sergeant "unless it's kicking off don't call us, we wont come - regardless of value" Now, you will not find anybody more supportive of our police force and the officers who put their lives on the line every day than me - but for an officer to actually state "we won't turn up" is quite frankly, disgusting and plain wrong - regardless of the offence.

 

 

Some years back, the police changed their KPI mechanism, so instead of focusing on particular crimes (usually robbery, burglary and vehicle theft) they simply went to Detected Crimes and Undetected Crimes. When I called in a shoplifter that I had arrested you wouldn't believe the amount of officers fighting and arguing over who came to the job - because a well trained, experienced LP or Store Detective would, by the time the police arrived, have written their own witness statement, burned the CCTV footage, exhibited it in evidence bags etc etc. All they needed to do was arrest the offender, go straight into interview and job done. Easy detected crime for their figures.

 

 

The 'decriminalisation' of shoplifting has been going for some time now, from the system above, we then went to on the spot fines / fixed penalties, to community resolution / restorative justice. And now, they quite frankly simply don't turn up - and when they do, they do whatever is in their power to avoid actually arresting the offender. I don't blame the officers one bit. This is mandated from way above their ranks.

 

 

There HAS to be a deterrent when it comes to ANY crime really. Retail crime is no exception. Arrest was a deterrent. Even an on the spot fine was a deterrent (albeit not a very good one). They have both gone. The only deterrent left is Civil Recovery. i.e. 'If you shoplift from us it will cost you a lot of money.' In a way I can't really blame the retailers - what else are they to do? I am in no way defending RLP here by the way - I think they are a bunch of ambulance chasing vultures.

 

 

It's only my opinion Silverfox, but unfortunately I think that far from seeing the back of RLP - I think we are going to see a major push in their direction as retailers run out of other avenues to pursue.

 

 

Sorry for the rant!

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I 100% agree with you. But alas, you are correct in that at the moment at least, it is a pipe dream.

 

 

The lack of police involvement in retail crime at the moment is very concerning. In fact, a colleague of mine who works in a different area to me was told by a Sergeant "unless it's kicking off don't call us, we wont come - regardless of value" Now, you will not find anybody more supportive of our police force and the officers who put their lives on the line every day than me - but for an officer to actually state "we won't turn up" is quite frankly, disgusting and plain wrong - regardless of the offence.

 

 

Some years back, the police changed their KPI mechanism, so instead of focusing on particular crimes (usually robbery, burglary and vehicle theft) they simply went to Detected Crimes and Undetected Crimes. When I called in a shoplifter that I had arrested you wouldn't believe the amount of officers fighting and arguing over who came to the job - because a well trained, experienced LP or Store Detective would, by the time the police arrived, have written their own witness statement, burned the CCTV footage, exhibited it in evidence bags etc etc. All they needed to do was arrest the offender, go straight into interview and job done. Easy detected crime for their figures.

 

 

The 'decriminalisation' of shoplifting has been going for some time now, from the system above, we then went to on the spot fines / fixed penalties, to community resolution / restorative justice. And now, they quite frankly simply don't turn up - and when they do, they do whatever is in their power to avoid actually arresting the offender. I don't blame the officers one bit. This is mandated from way above their ranks.

 

 

There HAS to be a deterrent when it comes to ANY crime really. Retail crime is no exception. Arrest was a deterrent. Even an on the spot fine was a deterrent (albeit not a very good one). They have both gone. The only deterrent left is Civil Recovery. i.e. 'If you shoplift from us it will cost you a lot of money.' In a way I can't really blame the retailers - what else are they to do? I am in no way defending RLP here by the way - I think they are a bunch of ambulance chasing vultures.

 

 

It's only my opinion Silverfox, but unfortunately I think that far from seeing the back of RLP - I think we are going to see a major push in their direction as retailers run out of other avenues to pursue.

 

 

Sorry for the rant!

 

 

THIS - totally.

 

I still have fingers in pies in tk’s, friends in head office, and friends who have access to figures of losses. You’d be very lucky to get any tk’s or homesense store with less than £100k loss last year. That’s every single store in their estate. I think a few came in at under £100k but that was cancelled out by the massive losses in the London stores.

 

The police generally don’t care about theft offences - lpguy is right, back even 6 years ago they would be tripping over each other to come to a tk’s to collect statement, prisoner and evidence discs, and it would of all been done for them, ready to book the person in, and go straight for interview.

 

There’s got to be some deterrent to theft. Morally people seem to of forgotten that it’s wrong to steal.

 

There’s got to be a stage where we are at now, where there’s some sort of ‘out of police’ punishment for theft and fraud. Give them something to think about, so they don’t do it again.

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THIS - totally.

 

I still have fingers in pies in tk’s, friends in head office, and friends who have access to figures of losses. You’d be very lucky to get any tk’s or homesense store with less than £100k loss last year. That’s every single store in their estate. I think a few came in at under £100k but that was cancelled out by the massive losses in the London stores.

 

The police generally don’t care about theft offences - lpguy is right, back even 6 years ago they would be tripping over each other to come to a tk’s to collect statement, prisoner and evidence discs, and it would of all been done for them, ready to book the person in, and go straight for interview.

 

There’s got to be some deterrent to theft. Morally people seem to of forgotten that it’s wrong to steal.

 

There’s got to be a stage where we are at now, where there’s some sort of ‘out of police’ punishment for theft and fraud. Give them something to think about, so they don’t do it again.

 

Totally agree with you. I still think the police should be called in every theft case. I don't really like the word 'shoplifting' as it (to me) minimises the effect. Theft, stealing are better words (IMO)

 

I would have no problem with imposing a small charge to thieves but this would only have a limited effect on first timers but for the hardened criminal, nothing anybody does will make any difference. I have no problem with restorative justice but I do have a major problem with companies who tag on and make unlawful demands from them for profit. RLP made a reasonable profit this year so that indicates that some people have paid up. What we don't know is how many of them were first timers or someone with mental health issues. Security staff on the front end of this should get some training to help them spot those who may have issues that may lead to stealing,

 

In the current financial climate and the growing use of food banks maybe we should be aware of the difficulties in society at large??


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Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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