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    • TBH: it does matter whats asked of you. you goal here is not one of denial nor say incorrect/missing paperwork, which is the usual reason to refuse mediation when they ring 9/10. you goal here is to achieve a consent order. i would pers outline this ASAP to the mediator so you dont waste eveyones time. have a figure in your head £PCM that you are agreeable too, halve it, then offer that, but be prepare to jink upwards slightly toward you org £PCM figure. do nOT be bullied stick to your guns. if it doesnt look like your £PCM is going to be accepted, then close mediation and await it to be allocated to a judge, as he wont be too please lowell refused the consent order over £5/10PCM more. have you done a budget sheet? dx   dx  
    • but thats your system that does that not a fault of the DCA? they are quite allowed to try and contact you, and to name you and leave msgs regarding 'a debt'  how did they get your voicemail number? dx  
    • Oh he undoubtedly picked it very carefully - but farage is no carswell Hope all the canvesers there are pointing out farages many failings   1. Doesn't live there and implied (at least) he doesn't want to 2. Doesn't give a crap about clacton other than as a platform for his own aims and will do NOWT for them 3. Putin apologist - what do the 'nationalists' think of that? 4. Will be jogging off to promote the other putin apologist - Trump - at their expense 5. Hes an utter smeghead - just a few   Looks like Jenrick is still in with a chance too - how disappointing  
    • I wouldn't be surprised if Farage wins Clacton. I'm sure they chose the constituency very carefully. Whether he has any colleagues joining him at Westminster will be interesting. Apparently 30p Lee's seat is looking precarious in some of the polls.
    • Yep, in other great news - as well as Boris the liar and the MuPpet for 18th century Dickensian poor houses and hungry children, sunak is also very likely to lose his seat .. a little less likely in some polls, but same with the MP for 5th columnists and fake polls: 3p Lee Putin apologist and trump wave farage is apparently too close to call on a few polls .. which must be trolled/bot'ed - as surely even clactonites aren't that err misguided ..   ... sunak for one will undoubtedly be quite relieved ..  
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Redundancy Terms Change

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Good day everyone!


I would like some advice regarding changes with the redundancy payment as shown in the Staff Handbook.


In the past, our Staff Handbook showed that in the case of redundancies, payment will be calculated on a months salary for each year of service. (Which I have retained a copy of)


In the last few weeks, I have reviewed the staff handbook again and it now reads that redundancy payment will be calculated on the statuary minimum, being a weeks pay for every year of service.


This has come to a surprise to me and a lot of the other staff I work with. We are all wondering if this change is legal and fair, as it was implemented without our acknowledgment.


Brexit is not too far away and we all believe it will have a fundamental effect on the business we work in and therefore we believe redundancies are inevitable.


Can someone please advise if we have a leg to stand on or do we just accept that we have to put up and shut up. :-x


All comments welcomed!


Thanks for reading



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do you have a union who would have been consulted?



Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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So one question then is whether it is contractual. Seems unlikely, but what does your contract say?

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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Unless you find a source reliable enough that can give you the original handbook, nothing you can do.

And even then, if handbook is not mentioned as contractual obligations, it's less valuable than old newspapers.



First post says he has a copy which is why I am hoping it's in the contract :)

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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Morning All!


Thank you for your replies.


The contract says to refer to the handbook regarding redundancies...


A handbook which can and has changed over time, with no notice.


Seems like there is nothing I can do if we were to be made redundant.


Just all seems a little dishonest.

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