Jump to content


starfarer

VW dealer wants extra charge for same fault (EM sign)

style="text-align:center;"> Please note that this topic has not had any new posts for the last 310 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Hi all,

 

VW dealer charged almost £700 first time when took the car to them for Engine management sign. This was after 70% discount :x. Invoice had EGR & particulate filters work done. It was on 17th Sep.

 

A week after, same sign came on dash and took it back to the dealer. Now they saying that they need to replace rear EGR valve and wants £600 :-x. Decided not to go ahead and requested to get the car back. Will be asking for printouts for diagnostics and quotation.

 

Don't know what are our rights on this matter but shouldn't the dealer try to fix for free for the same fault that was charged but not fully fixed?

 

At the moment, we're trying to write to parent company and to VW UK. But if goes nowhere, where and how can we proceed further?

 

Car is VW Sharon diesel 2015 reg and not in the list for recall.

 

Thanks.

Share this post


Link to post
Share on other sites

When did you buy the car?


Share this post


Link to post
Share on other sites

Car was bought on Dec 2016. It's not on the list for recall i.e emission fix. I've already checked on the BazzaS's above link before posting. Came with 3 years warranty but last time when battery needed replacing they refused saying that Dashcam was used. The car has already covered more than 60k and warranty is only valid either for 3 years or 60k.

 

Yes DPF :razz:. I'm posting on behalf of family member.

 

Edit: dealer refused to give quotation on new fix.

Edited by starfarer
add

Share this post


Link to post
Share on other sites

They refused a warranty claim because you plagued a dashcam in???

That's the most ridiculous thing I heard this week, and believe me, I'm surrounded by clowns.

I would change garage next time you need anything, they seem to be in business to rip people off.

Name and shame.

Share this post


Link to post
Share on other sites

unfortunately true and hard to believe :oops:. First they said it'll be free as was still within warranty period but then saw dashcam all in it's glory. JCB Volkswagen Medway :|

Share this post


Link to post
Share on other sites

Received reply back from dealer. The car does have 2 EGR Valves and pictures were sent. But the questions remain:

1) Is it not the dealer's responsibility to inform of total no of EGR Valves that could be at fault?

2) On failing to inform, once the front EGR valve replaced and the original EML fault still ON, shouldn't the dealer has responsibility to repair 2nd EGR Valve free of cost under their warranty?

3) Either both EGR valve needed repair/replace or the front EGR valve actually had no fault at all.

 

So where do we stand here?

 

Thanks.

Share this post


Link to post
Share on other sites

Start writing to vw UK and copy their German hq in the email.

Needs to be done under warranty.

If they claim that plugging in a dashcam has damaged the egr valves, let them know you will publish this on all social media.

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...