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    • Update:   A couple of weeks further along, and the charge has now been cancelled. In that regard alone the outcome is acceptable.   In the interim ...  There have been additional demands from CPP/PE in the most glorious and laughable obfuscated prose/legalese I have pressured PALS I have chased past correspondence I have contacted other Execs I have involved my MP who has now acted I had primed the local newspaper who was planning a piece this week   However ...   - PALS didn't respond until I complained in person after almost 2 silent weeks; then promised to help and a couple of days after that advised that the Hosp had said thye had no authority over the Parking Co. I told them the hosp had told them wrong, explained why and pressed them to go back ... since when I have heard nothing despite chasing them. - UHCW Trust Estates & Facilities Dir. is yet to respond, though contact was *only* a week ago. - UHCW CEO/Chief Administrator has never acknowledged/replied-to any of my letters/chases. - UHCW CEO/Chief Admin reacted immediately to MP letter however by passing it and my correspondence to Estates and Facilities Dir to deal with, who in turn replied to MP with cancellation, who yesterday copied that to me for confirmation received this morning.   Passing thoughts ...   - People who could/should have been dealing with it for the injured party elected not to. - PALS has good intentions but is useless if they don't have a leaflet on it - will follow the Hosp line on everything else without questioning their words. - The Trust's Administration is not approach-friendly, in this instance stating "... car parking managed by a Private Finance Initiative Service Provider"  and that therefore  ".. Trust has no power ...  in the processes applied by CPP .." Oh, really?!  - Trust accepted CPP's word that the equip't was not faulty as claimed, not the rather more reliable word of a visitor having been put to considerable inconvenience at 5 a.m.and who went to some length with staff to deal with it instead of buggering off home. - CPP "have agreed (to cancel) as a gesture of good will." WHAT?! THEIR good will? THEY are willing to let MY failings pass and kindly make allowances? Couldn't be more self-delusionarily wrong!   Sadly, I can guarantee that what is actually important in all of this will not get any attention   - providing an alternative payment method for patients/visitors for when the equipment malfunctions ... at any time not just the wee-hours ...  and tell staff ...  and put notices up. - UHCW taking any notice of their culpability in CPP's unlawful breaching of GDPR in accessing keeper details now that it has been brought to their attention. Head In Sand.       All of this comes of course from pulling-up the drawbridge and deny, deny, deny. It is the knee-jerk response of almost all large organisations, but one for which there should be no place in a Hospital Trust that should strongly want to distance itself from uncaring attitudes and irresponsible practises.   Anyway ...   Anyone finding this because of a similar issue of their own, my strongest advice is to heed the advice given to you on this forum - it put me straight on to the right path and got rid of some nervous uncertainties which makes all the difference to peace of mind, something that CPP relies on to add pressure for those who aren't aware of what's what.   My thanks again to all who kindly helped.            
    • At the investigation yes, they are seeing if they can build a case.   Like the police interview you before deciding if you are going to be charged. Not everyone is charged as some people have done nothing wrong!   If you tell people what the investigation is about before they go in, a proportion will use that knowledge to prepare really good lies. That's why companies don't do it.   I would have a read up on the ACAS site of guidelines for both investigations and disciplinaries.    https://www.acas.org.uk/index.aspx?articleid=1874
    • So they've back-tracked on their original statement that his insurance has been voided. If it's not been voided and was in force at the time of the accident there is no role for MIB. MIB gets involved if a driver was uninsured at the time of the accident, but 1st Central are now telling you he was insured. In the response you have had from MIB that is what they say, he was not uninsured. Whoever it was who told you that the policy had been voided was, by the sound of it, telling you something that simply wasn't true.   I've never heard of 1st Central but from their website it's clear they are an insurance broker not the actual insurance company https://www.1stcentralinsurance.com/who-we-are  As a broker they are acting for their client, the driver, and have no duty to be impartial in considering whose fault it was.   So looks like you have no option now other than to start a small claims court action against the driver.
    • Pass all of these letters to mib when you start the claim. Eventually they will have to pay up.
    • Only that I will be updated this week.    So what your saying then is I should recieve a letter inviting me for a disciplinary hearing and attend a disciplinary. I thought the disciplinary was to give you the outcome of the investigation.     It seems a little odd that I have an investigation meeting I am asked question and given the chance to reply to the questions. It seemed odd that in this meeting I was shown evidence against me that I had not previously seen. Surely I should have been given the evidence first before being asked questions about it. It feels like they are building a case against me at the investigation meeting......
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Peter Dow

Offensive security guard. No telephone support

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I can't get into contact with anyone at the TSB, not by phone, not by email.

 

I was offended by a security guard at my local TSB branch (Aberdeen).

 

I am trying to make a complaint but not getting anywhere.

 

I tried to contact them by phone. The local branch don't pick up and I get an answering machine telling me to call back.

 

The UK telephone line is an automated machine which asks me for my account number and sort code, which I can type in. Then it asks me for my "security number" or some such and I don't HAVE a security number. So I can't get anywhere with that.

I made an online complaint and I get an auto-response only

 

Please bear with us...

Thank you for letting us know about the difficulties you’ve encountered with TSB. We’re sorry you’ve had trouble with our service and will do all we can to put things right for you.

 

As you may be aware, our recent systems upgrade has meant we have seen a large number of complaints, which means we may take longer than normal to resolve your issue.

 

Please bear with us. We’re working around the clock and will get to your issue as quickly as we can.

 

We’re sorry about this – it’s not the level of service we pride ourselves on providing and know it’s not what you have come to expect of TSB.

 

While we deal with your complaint, we thought it would be helpful to provide you with information which tells you about our commitment to how we deal with complaints.

 

We are sorry for any delay and once again, will get back to you as soon as possible.

 

Kind regards,

 

Nicola Whittleton

Blah, blah, blah.

 

I'm a graduate scientist with all my faculties so if I can't get through to the TSB, goodness knows how anyone else manages.

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Totally Shitty Bank

 

What else did you expect?


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Hi and welcome to CAG

 

 

You could try head office

 

 

Henry Duncan House, 120 George Street, Edinburgh EH2 4LH.

 

 

OR

email the chairman

 

 

richard.meddings@tsb.co.uk


If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Totally Shitty Bank

 

What else did you expect?

 

 

 

 

ERRR! Language :-D


If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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Totally Shitty Bank

 

What else did you expect?

 

I've been with the TSB for oh 40 years and have come to expect pretty good service but it seems to have gone down hill recently.

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Hi and welcome to CAG

 

 

You could try head office

 

 

Henry Duncan House, 120 George Street, Edinburgh EH2 4LH.

 

 

OR

email the chairman

 

 

richard.meddings@tsb.co.uk

 

Thanks. I will try the email address.

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You do have a telephone banking security number, you just don't remember it.

 

You used to be able to bypass the automated menu. Instead of entering your sort code and account number keep pressing 0 or # and you should get through to a human. Not sure if this is still possible though.

 

However, your complaint has already been raised and the email you received clearly explained their position in that their response might be delayed. Your issue doesn't sound urgent so why not wait for their complaints team to get back you?

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I am pleased to report that the TSB have now got back in touch with me and we are well on the way to resolving my complaint.

 

All's well that ends well, as they say.

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You do have a telephone banking security number, you just don't remember it.

I've never done telephone banking so that's maybe why.

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Same own here in Glenrothes Pete. No security guard but manager is offensive enough anyway. He forgets who ultimately pays his salary.

Like most big businesses they are totally understaffed, hence no one available to answer phone. They tell you they can't answer the phone because all staff are working with footfall customers-----that's right--people can't get an answer on the phone so they are forced to visit the branch.

Despite all their promises, their internet banking is still in trouble.

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