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    • Thanks,    I've read the info from the link, nothing I wasn't aware of really. I wouldn't talk to a DCA anyway or anybody else over the phone for just about anything, hence the reason I refused to give them my details when they rang up. The only "conversation" I had was when they rang me and asked me to confirm my details, which I refused to do because it could have been anybody on the phone and as I said, I'd never heard of them anyway at that point. I asked them to contact me in writing, if they wished to pursue the matter, with "a copy of the Agreement" and the reply was that "there isn't one". At that point I said "we have nothing more to discuss then" and ended the call. 
    • Looks like my mistake. The new machine requires the full reg to be entered now, whereas before, only the first two numbers were required. I entered the first two numbers.
    • Reciveed a summary warrant, phoned up the council who said it was not longer anything to do with them and I'd have to speak to walker love the firm who deal with their summary warrants. I said I wouldn't have anything to do with them becasue it looks like a dodgy dca and I  I don't trust them, the debt is with the council not walker love. Anyway turns out they have no record of an arrangement to pay last years outstanding amount so whatever's gone wrong they have cancelled this years installments, even though regular payments have been made, they then took a summary warrant for last years and this years outstanding amount. I've cleared last years outstanding amount to the council and have a payment reference number, and the council say they'll make contact regarding a single person's discount  which was missed and then calculate the payments for the rest of this year. They say they sent out three letters threatening the summary warrant which were not received. Now to my question, my argument that the debt was with the council and not walker love, and as I've paid and agreed to pay what and the council say they'll contact walker love and stop the action, is this correct or will walker love still pursue? 
    • I'm trying to get my head around this. In effect, over the years you have been paying your own bill for yourself and also the bill for your neighbours usage as well – as metered. At the same time your neighbours have been paying their own water bills based on an SS charge. This means that Yorkshire water have been receiving double for your neighbours water. Now they are proposing to return to you the portion which which they now say represents the amount of water used by a neighbour. I think it would be interesting to talk to your neighbours and see if you can get copies of their bills over the years. Our Yorkshire water proposing to return to you the same amount of money that they charge your neighbours? Even if your neighbours don't have all of their bills to hand, maybe they've got one or two bills available and if it looks as if there is a discrepancy then maybe your neighbours would be kind enough to send the water company and SAR as well. I don't know if I have suggested that you read our customer services guide – but if I haven't then you should do so and implement the advice there in case you have any telephone dealings with the auto company. You haven't said whether you want to have a metered supply or to have an SS charge. Please let us know because it makes a big difference to the final solution you will be looking for. If you want to metered supply then I think you are absolutely entitled to insist on it and you are entitled to insist that Yorkshire water and if this is in your garden, they should then pay for any repairs.
    • Not sure if this is the correct forum, so I apologise in advance.   So, the situation I am currently in.. is that a family member opened a Littlewoods account in my name, at the address I used to live at (Family home). The account was opened in November 2018, goods were obtained and then payments were missed. I usually check my credit report and score every month, but (somewhat foolishly) I didn't bother checking for a few months as my score remained the same. I didn't notice this account on my report until several months after it was opened. I obtained statutory credit reports and went through everything. I then filed this issue with Action Fraud.   I contacted Littlewoods and explained the situation to the fraud team, re-iterating the fact that an account was opened at an address I had not lived at for almost two and a half years at the point that this account was opened, not to mention the account is under a 'Mrs', when I am male. They proceeded to tell me that it was a civil matter and not one for them to deal with. I told them that the amount owed wasn't the issue, but rather the adverse effect it was having on my credit score as I was considering applying for a mortgage soon. They simply doubled down on their 'civil matter' point and hung up on me.    I got in touch with Experian, who added a notice of correction to the entry on my report and provided a template for me to send off to Shop Direct. I sent this letter off and received zero response. The family member had started to make payments after I threatened reporting this to the relevant people, but the account, and the several months of missed payments, still remain as a black mark on my credit file. I will add that I got a CIFAS marker placed on my account to try and prevent this sort of thing from happening again in the future.   I have also filed this issue with the Financial Ombudsman. I guess I am posting this because I am not quite sure where to go next or what my next actions should be to get this removed from my credit report. It is incredibly disappointing that a family member would do this to me, but it is also extremely annoying that Littlewoods themselves have been very unhelpful in trying to rectify this issue that has occurred at such a point in my life when I am considering applying for a mortgage. Any help or advice would be greatly appreciated.   Thank you.
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Peter Dow

Offensive security guard. No telephone support

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I can't get into contact with anyone at the TSB, not by phone, not by email.

 

I was offended by a security guard at my local TSB branch (Aberdeen).

 

I am trying to make a complaint but not getting anywhere.

 

I tried to contact them by phone. The local branch don't pick up and I get an answering machine telling me to call back.

 

The UK telephone line is an automated machine which asks me for my account number and sort code, which I can type in. Then it asks me for my "security number" or some such and I don't HAVE a security number. So I can't get anywhere with that.

I made an online complaint and I get an auto-response only

 

Please bear with us...

Thank you for letting us know about the difficulties you’ve encountered with TSB. We’re sorry you’ve had trouble with our service and will do all we can to put things right for you.

 

As you may be aware, our recent systems upgrade has meant we have seen a large number of complaints, which means we may take longer than normal to resolve your issue.

 

Please bear with us. We’re working around the clock and will get to your issue as quickly as we can.

 

We’re sorry about this – it’s not the level of service we pride ourselves on providing and know it’s not what you have come to expect of TSB.

 

While we deal with your complaint, we thought it would be helpful to provide you with information which tells you about our commitment to how we deal with complaints.

 

We are sorry for any delay and once again, will get back to you as soon as possible.

 

Kind regards,

 

Nicola Whittleton

Blah, blah, blah.

 

I'm a graduate scientist with all my faculties so if I can't get through to the TSB, goodness knows how anyone else manages.

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Totally Shitty Bank

 

What else did you expect?


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Hi and welcome to CAG

 

 

You could try head office

 

 

Henry Duncan House, 120 George Street, Edinburgh EH2 4LH.

 

 

OR

email the chairman

 

 

richard.meddings@tsb.co.uk


If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Totally Shitty Bank

 

What else did you expect?

 

 

 

 

ERRR! Language :-D


If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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Totally Shitty Bank

 

What else did you expect?

 

I've been with the TSB for oh 40 years and have come to expect pretty good service but it seems to have gone down hill recently.

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Hi and welcome to CAG

 

 

You could try head office

 

 

Henry Duncan House, 120 George Street, Edinburgh EH2 4LH.

 

 

OR

email the chairman

 

 

richard.meddings@tsb.co.uk

 

Thanks. I will try the email address.

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You do have a telephone banking security number, you just don't remember it.

 

You used to be able to bypass the automated menu. Instead of entering your sort code and account number keep pressing 0 or # and you should get through to a human. Not sure if this is still possible though.

 

However, your complaint has already been raised and the email you received clearly explained their position in that their response might be delayed. Your issue doesn't sound urgent so why not wait for their complaints team to get back you?

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I am pleased to report that the TSB have now got back in touch with me and we are well on the way to resolving my complaint.

 

All's well that ends well, as they say.

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You do have a telephone banking security number, you just don't remember it.

I've never done telephone banking so that's maybe why.

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Same own here in Glenrothes Pete. No security guard but manager is offensive enough anyway. He forgets who ultimately pays his salary.

Like most big businesses they are totally understaffed, hence no one available to answer phone. They tell you they can't answer the phone because all staff are working with footfall customers-----that's right--people can't get an answer on the phone so they are forced to visit the branch.

Despite all their promises, their internet banking is still in trouble.

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