Jump to content
Peter Dow

Offensive security guard. No telephone support

Recommended Posts

I can't get into contact with anyone at the TSB, not by phone, not by email.

 

I was offended by a security guard at my local TSB branch (Aberdeen).

 

I am trying to make a complaint but not getting anywhere.

 

I tried to contact them by phone. The local branch don't pick up and I get an answering machine telling me to call back.

 

The UK telephone line is an automated machine which asks me for my account number and sort code, which I can type in. Then it asks me for my "security number" or some such and I don't HAVE a security number. So I can't get anywhere with that.

I made an online complaint and I get an auto-response only

 

Please bear with us...

Thank you for letting us know about the difficulties you’ve encountered with TSB. We’re sorry you’ve had trouble with our service and will do all we can to put things right for you.

 

As you may be aware, our recent systems upgrade has meant we have seen a large number of complaints, which means we may take longer than normal to resolve your issue.

 

Please bear with us. We’re working around the clock and will get to your issue as quickly as we can.

 

We’re sorry about this – it’s not the level of service we pride ourselves on providing and know it’s not what you have come to expect of TSB.

 

While we deal with your complaint, we thought it would be helpful to provide you with information which tells you about our commitment to how we deal with complaints.

 

We are sorry for any delay and once again, will get back to you as soon as possible.

 

Kind regards,

 

Nicola Whittleton

Blah, blah, blah.

 

I'm a graduate scientist with all my faculties so if I can't get through to the TSB, goodness knows how anyone else manages.

Share this post


Link to post
Share on other sites

Totally Shitty Bank

 

What else did you expect?


Share this post


Link to post
Share on other sites

Hi and welcome to CAG

 

 

You could try head office

 

 

Henry Duncan House, 120 George Street, Edinburgh EH2 4LH.

 

 

OR

email the chairman

 

 

richard.meddings@tsb.co.uk


If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

Share this post


Link to post
Share on other sites
Totally Shitty Bank

 

What else did you expect?

 

 

 

 

ERRR! Language :-D


If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

Share this post


Link to post
Share on other sites
Totally Shitty Bank

 

What else did you expect?

 

I've been with the TSB for oh 40 years and have come to expect pretty good service but it seems to have gone down hill recently.

Share this post


Link to post
Share on other sites
Hi and welcome to CAG

 

 

You could try head office

 

 

Henry Duncan House, 120 George Street, Edinburgh EH2 4LH.

 

 

OR

email the chairman

 

 

richard.meddings@tsb.co.uk

 

Thanks. I will try the email address.

Share this post


Link to post
Share on other sites

You do have a telephone banking security number, you just don't remember it.

 

You used to be able to bypass the automated menu. Instead of entering your sort code and account number keep pressing 0 or # and you should get through to a human. Not sure if this is still possible though.

 

However, your complaint has already been raised and the email you received clearly explained their position in that their response might be delayed. Your issue doesn't sound urgent so why not wait for their complaints team to get back you?

Share this post


Link to post
Share on other sites

I am pleased to report that the TSB have now got back in touch with me and we are well on the way to resolving my complaint.

 

All's well that ends well, as they say.

Share this post


Link to post
Share on other sites
You do have a telephone banking security number, you just don't remember it.

I've never done telephone banking so that's maybe why.

Share this post


Link to post
Share on other sites

Same own here in Glenrothes Pete. No security guard but manager is offensive enough anyway. He forgets who ultimately pays his salary.

Like most big businesses they are totally understaffed, hence no one available to answer phone. They tell you they can't answer the phone because all staff are working with footfall customers-----that's right--people can't get an answer on the phone so they are forced to visit the branch.

Despite all their promises, their internet banking is still in trouble.

Share this post


Link to post
Share on other sites
Please fill in your quit date here

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Recently Browsing   0 Caggers

    No registered users viewing this page.



  • Tweets

  • Our picks

    • This is a bit of a lengthy one but I’ll summerise best as possible.
       
      THIS IS HOW THE PHONECALL WENT 
       
      I was contacted by future comms by phone, they stated that they could beat any phone contract I have , (I am a limited company but just myself that needs a business phone and I am the only worker) 
      I told future comms my deal, £110 per month with a phone and a virtual landline, they confirmed that they could beat that, £90 per month with a phone , virtual landline  they also confirmed they would pay Vodafone (previous provider) the termination fee. As I am in business, naturally I was open to making a deal. So we proceeded. 
      Future comms then revealed that the contract would be with PLAN.COM and the airtime would be provided by 02, I instantly told them that this would break the deal as I have poor 02 signal in the house where I live as my partner is on 02 and constantly complaining about bad signal
      the salesman assured me he would send a signal booster box out with the phone so I would have perfect signal.
      so far so good.....
      i then explained this is the only mobile phone I use for business and pleasure, so therefore I didn’t want any disconnection time in the slightest between the switchover from Vodafone to 02
      the salesman then confirmed that the existing phone would only be disconnected once the new phone was switched on.
      so far so good....
      • 14 replies
    • I was talked into signing up with Future Comms (future-comms.co.uk) who cold-called me to change my mobile contract to them, via 02, rather than EE. I have a small business (only me!) and it's a business contract. True, the 4G network is better for my area. This company seemed to be a marketing set-up for various telecoms companies, so I assumed anything I signed would be with 02 and didn't think it might be a problem.
       
      They sent an email whilst I was on the phone to set up the direct debit mandate with my bank which I signed electronically. That was the first, of many, problems I found. Apparently THAT was my contract, binding me to 3 years and no 'cooling off' period, because I was a 'business' (meaning any consumer rights did not apply). When I subsequently asked in writing for a copy of my contract, that is what they sent - when I argued it was a DD mandate they insisted it was my contract!
       
      2 days later they asked for my phone details to get it unlocked which I sent. 10 days later, EE closed my account, so I changed the SIM card to 02 that had come a few days before. No network! They had done nothing about unlocking it. Fortunately I was lucky with EE who managed to give me the right codes, rather than the usual 10 days to go through Samsung.
       
      By this time I was suspicious of their set-up and wanted to cancel. As I said earlier, I found myself trapped into a 3 year contract with no 14 day cooling off period (they don't offer that). Promises to deal with my complaints never happened, promised return calls neither....and on and on.
       
      Ofcom's rules apply to consumers and small businesses (under 10 employees), yet this shower don't acknowledge that. They just repeat and repeat that I am a business so it doesn't apply. To cancel the contract I have to pay the full 3 year's fees!!
       
      I would like to know if others have had similar experiences? Or does anyone know how I can maybe declare the 'contract' unenforceable? I have never before been locked into something without a clear written contract, with t&c's! And, yes, I have asked, and yes, I have been ignored.
      • 84 replies
    • Future comms!. Read more at https://www.consumeractiongroup.co.uk/topic/415706-future-comms/
      • 10 replies
    • A shocking story of domestic and economic abuse compounded by @BarclaysUKHelp ‏ bank complicity – coming soon @A_Gentle_Woman. Read more at https://www.consumeractiongroup.co.uk/topic/415737-a-shocking-story-of-domestic-and-economic-abuse-compounded-by-barclaysukhelp-%E2%80%8F-bank-complicity-%E2%80%93-coming-soon-a_gentle_woman/
      • 0 replies
×
×
  • Create New...