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    • Couple of things to point out. Council won't be interested in dog's poo in the caravan as it is private property.  At best the h&s department would take a statement and pictures and if it happened again they would act.   As the devil's advocate I would ask: 1. If you were so distressed to ask £4k compensation as suggested,  why did you stay for the full length of the holiday? Is it because your complaint was addressed and caravan cleaned? 2. Bed bugs? Where are the evidence? Couldn't it be another insect's bite? Most of the world population occasionally wakes up to a sore bite from unknown insects.  This can happen anywhere,  even in your house. Hands up if you have never experienced a mosquito bite in your house. 3. Manager took ownership of the problem immediately and fixed the faults. What else could he do? Move you from a caravan site to a 5 star presidential suite? Did you ask for this in writing there and then or you accepted the fix? 4. They offered £500 compensation. That's more than a quarter of the cost of the holiday. I don't think a judge would find that unreasonable.  5. Unfortunately the law doesn't act on ifs, so if something doesn't happen you won't get much interest. IF your boy had eaten the poo, the claim could have escalated by a large margin, but you, as a responsible parent, prevented this and nothing happened to your boy who went on to have a jolly good time. So unfortunately you can't claim for something that didn't happen.  To better understand this, think about a window cleaner leaving his ladder resting on a wall. IF the wind blows it on my car i could claim damage, but not before it happens.   So, my approach would be more pragmatic, by all means ask for more and see what happens, but £500 it's already a good offer in my opinion.    For future reference, whenever i go to holiday parks, caravan sites etc., first thing I do is to clean the lot. It takes an hour or so, but then i'm sure that i won't get any problems from hidden bacteria or other nasty surprises.  I know it shouldn't be this way, but it is. Us, the consumer,  have pushed for cheaper and cheaper prices and this is the result. We need to adapt unfortunately or we would be in court every day. Then there would be no time for holidays.
    • Hi, Last payments were around 2009. The last time any sort of letter showed up was about 3 years ago to my knowledge but only received by me a year after it was written as hung onto by my sister.    I haven't managed to open a bank account yet but made progress in what they required so will try this week.    Thanks for responding. At the time maybe I should have gone bankrupt in hindsight but before I left it pretty much all stopped after asking for the SAR' s. I had settled what I could prior to that.  Then after a big gap I started to get random debt agencies picking up on a few, irrespective of saying there were outstanding SAR requests they came and went and I did inform them where I was living overseas which is why Amex went for the RMA and then suddenly stopped.    You are of course right about running away. Seriously the whole thing gave me real depression which is something I only thought happened to other people. It has taken me all this time to get back to a place where I think I can take a deep breath and deal with it both for my sake and my mum.    I will keep a log. What happens might prove relevant to others and I can't see anyone else has kept one although a lot of people seem to have similar stories.    Thanks again        
    • Just make sure the Blue badge is visible in the car so the JBW bailiff can see it, otherwise he might clamp to put pressure on you.
    • Let them spout and don't tell them that you have recorded the call until its nearly ended and you have said you are logging date and time of all calls as they are in breach of the Protection from Harassment Act 1997    Prohibition of harassment. (1)A person must not pursue a course of conduct— (a)which amounts to harassment of another, and (b)which he knows or ought to know amounts to harassment of the other. [F1(1A)A person must not pursue a course of conduct — (a)which involves harassment of two or more persons, and (b)which he knows or ought to know involves harassment of those persons, and (c)by which he intends to persuade any person (whether or not one of those mentioned above)— (i)not to do something that he is entitled or required to do, or (ii)to do something that he is not under any obligation to do.]
    • It wasn’t recorded as to be honest, I was caught a little off guard however they are calling on a daily basis so I’ll make a point of recording the next one!   there won’t be any crumbling here. I’ve just been reading through the history of this to jog my memory on some of the events and it’s reminded me just how pathetic they are as a business. I fully intend to waste as much of their time and hopefully money as possible. 
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mch1991

Vodafone GDPR breach

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My mother has a phone contract with Vodafone, she's nearly at the end of the agreement and she would like to cancel it as she has no interest entering into another.

 

She called them to cancel and to pay off any remaining amounts, however they cannot access her account because the main account holders name has been changed, nobody knows anything about this, the name in question is an Arabic name that nobody can pronounce for a start.

 

Vodafone have essentially been useless and unhelpful, we're concerned that her personal data has been compromised, surely this is a breach of the General Data Protection Regulations? Not only has someone accessed her account, they've changed the name on it.

 

Vodafone are still collecting her direct debits and recording her payment history with the credit reference agencies, yet she cannot cancel as per the terms of her agreement.

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Oooo Vodafone you do grind my gears.

Go check her CRA - See if the name has been updated on the account with all 3 CRAs...

 

There's been no changes on any of the credit reference agencies, Vodafone are still recording her payments in her name.

 

It's really annoying, she has around 3 months left and just wants to pay up and leave, yet she can't because they won't let her into her account, she's never consented to any name changes on the account at any juncture.

 

Vodafones stance is that "they cannot do anything unless they speak to the account holder", as far as she's concerned, she's always been the account holder.

 

She invoked her right to cancel by giving them in writing 30 days notice to leave (as per the terms and conditions), they're yet to respond.

 

Nothing is ever easy with this company.

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or stop paying totally

charges to end of contract are unlawful and unfair under Ofcom rules


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Ask for written confirmation that she hasn't got an account with Vodafone, then cancel the dd.

If they take her to court they'll never win and most likely would withdraw before the court day.

However she'd lose her telephone number when they cut the service and they might even block the phone, accordingly to the contract.

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My mother has a phone contract with Vodafone, she's nearly at the end of the agreement and she would like to cancel it as she has no interest entering into another.

 

She called them to cancel and to pay off any remaining amounts, however they cannot access her account because the main account holders name has been changed, nobody knows anything about this, the name in question is an Arabic name that nobody can pronounce for a start.

 

Vodafone have essentially been useless and unhelpful, we're concerned that her personal data has been compromised, surely this is a breach of the General Data Protection Regulations? Not only has someone accessed her account, they've changed the name on it.

 

Vodafone are still collecting her direct debits and recording her payment history with the credit reference agencies, yet she cannot cancel as per the terms of her agreement.

 

 

 

 

This is easier to deal with than you think. Look on the vodafone website or call them and request details of their data protection officer.

 

 

 

Then write or email their DPO and excersize your right of access (Article 15) under the GDPR. Request copies of all your personal information, notes on the account , recorded calls (The clincher usually) etc.

 

 

When you write to them you need to enclose copies of anything you have that proves who you are and your claim to the account like one of their bills or agreement that bares your mobile number and the account number etc..

 

You dont have to mention why you want the info and you dont need to include all the back story. Keep it short to making the request and proving who you are.

 

 

 

Something like;

 

 

I am making a subject data access request and require true and faithful copies of all the data on my account, including but not limited to notes and recorded telephone calls etc.

 

 

 

They will have 30 days to comply with this request. Hopefully somewhere in what arrives will be details of when your name was changed on the account and then bingo you have them.

 

 

If someone else has been able to access your account and managed to change details without your authority you can challenge vodafone that they didn't do sufficient checks to safeguard "your" security. If they changed the name by mistake for example accessed "your" account by mistake instead of the person who had called in and had a name change done then you have them here too.

 

 

Basically you should be able to challenge what ever they come back with. Then write to their DPO again and begin negotiations for an Article 82 claim, you're entitled to be compensated for the material or non material loss, In this case the inconvenience of having to go through all this just to get the mess sorted out. If there's time to run on the contract by the time you have gone through all of this then you could "let them off" by agreeing not to pursue if they cancel the agreement without payment. Personally I'd start of with £500 compensation and see what they come back with. If they wont play ball at all report them to the ICO, its a really easy process and the casework team are very well balanced individuals who do not deceive easily. I doubt they will take kindly to this sort of thing. Even if the contract is over by then I'd still go for it.

 

 

 

I personally wouldn't bother with Ofcom its a lengthy process and a lot of back and forth.

 

 

 

The key is being able to prove it is your account with your bills and making the subject data access request to the DPO everything else after that should run smoothly as you're bypassing customer services who cannot go off script to deal with the real world problems.

 

 

Stick at it you'll get something out of it even if its a token gesture to dissuade you from going to the ICO.

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just click SAR


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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