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OVO- GDPR Breach ?

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An elderly relative has been with OVO for several years and has been happy with the deal.

On 6th September they received email notification of the statement, logged on, printed it off- all was fine.


We do not live at the same address, in fact I have never lived there, also we have different email providers.


Last Friday I received an email about OVO's change in terms and conditions .

My first thought was that someone had set up an account using my email address- maybe a typo


I tried to log in but couldn't so reset the password


Imagine my horror when I found the account is now in my name, at this relatives address with everything else apart from name and email address how it should be i.e balance, bank details, name and address of account payer


I have not been able to get in touch with OVO as according to their website their phone lines are only open Mon-Fri 8-6


I am going to start tomorrow trying to find out how the change happened , hopefully they will put their hands up and confess to a data breach or be able to tell me when and from what IP the changes were made (If this relative has done it , I have some serious problems).


As any one got any experience of data problems with OVO?

Any opinion I give is from personal experience .

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Mr Stephen Fitzpatrick

Managing Director

Ovo Energy Ltd

1 Rivergate

Temple Quay




Company Number: 06890795


Company House link: https://beta.companieshouse.gov.uk/company/06890795


Email: stephen.fitzpatrick@ovoenergy.com (no spaces)


ceoemail: https://ceoemail.com/


Have a good read of this Ovo link especially 4.6 use their own information against them:



Send them a GPDR SAR.

have a wee look at this CAG link: https://www.consumeractiongroup.co.uk/forum/showthread.php?387306-Full-Subject-Access-Request-under-the-new-GDPR-2018-regime(1-Viewing)-nbsp


This is a good link on GDPR: http://www.privacy-regulation.eu/en/index.htm

Edited by stu007

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I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

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