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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies
    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies

5 days on and no payment from salvage company for my car


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Hi

 

Not sure this is the correct place to post this so apologies if not.

 

I arranged for my car to be collected for scrap through a company called removemycar.co.uk, who are rated very highly.

A local salvage company contacted me and arranged to collect the vehicle on the Friday (14th) and the payment of £148 would be transferred to my bank the same day by BACS.

 

When the car was collected the man left a receipt also stating on it the price and how it was to be paid and advised that once he was back with the car the payment would be processed.

 

No payment has been made yet and all I'm getting is excuse after excuse. First it was "the payment went through on Friday by BACS" Called my bank to check on Monday and they couldn't see any payment waiting to go into my account.

Called them back "oh the girl who does the payments is off sick today but it will be done by instant transfer tomorrow (Tuesday)" so they obviosly lied to me about it being paid on friday

Tuesday came no payment by the end of the day.

Spoke to them today, "oh we've been having problems today but it will definitely be getting paid into your account within the next hour" as of yet nothings gone in and so it goes on.

 

How would I pursue this if my worst fears are correct and they're trying to pull a fast one and not pay me?

I have the email from the removemycar website confirming the amount to be paid, plus the receipt from the salvage company, but who do I go to to chase my money?

 

Feeling very annoyed by it all as the salvage company has great reviews yet for some reason are just taking me for a mug

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