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    • What is the name of the window cleaning business? Have you taken photographs of the dirty windows et cetera?
    • i would suggest that you stick to researching on here only. use our search top right for say CTAX or liability order.   you seriously have some wild theories, but those are understandable.   as i have said, there won't be a court hearing you need nor would that help you at all nor are expected to attend, it's not like that, it's merely a rubberstamp exercise .   there is no right of forced entry for bailiffs collecting CTAX debts. the bailiff process is one of a letter which will be entitled Notice of enforcement, this gives you 7 days to pay the sum it outlines with an associated fee of £75 for it being sent. the 2nd step will be a visit, you have no legal remit to engage with them at all, i i would not do so under any circumstances, that visit will add a further £235 fee those are the only things a bailiff can do. the most they can charge is a total of £310.   police do not ever get involved in civil matters like CTAX debt. not sure where you ever got that idea from.   its saturday now so use the W/end wisely, get reading up HERE ONLY it might well pay you on monday to go RING the council CTAX dept and plead poverty etc etc. it might also pay you to find the email address or even better phone number of your local MP and get him involved. they can do wonders.   dx 
    • NPAP see here: VCS Spycar PCN PAPLOC now Claimform - no stopping - London Southend Airport ***Claim Dismissed*** - Page 7 - Private Land Parking Enforcement - Consumer Action Group
    • Hi Stu and dx1000uk,   I have done the online assessment and as I suspected I already receive the maximum benefits available to me.   Yes I was referring to the fact that some times I know that non-payment of council tax can lead to imprisonment so thanks for clarifying.   let's say I can't make their demands for payment and they do send bailiffs in, I assume these are the type of bailiffs I can just not let in and then after a certain amount of attempts they give up right? does the council then not send the police round? This is what I can't work out and worries me.   The council already know that I am struggling and can't make the payments but when do I get my chance to tell a court or the police that it's not that I don't want to pay but that I can't pay?    Walshy
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
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    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
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Hi, Im new here, but needed to find somewhere I can get some advice.

 

I will just put it out there,

I have been put on sick leave by my doctor due to depression, which I have never suffered with before.

 

I am a cleaner for a medical centre,

2 months ago as I walked into work, the manger told me to follow her, she walked me into the kitchen, pointed to crumbs on the floor and told me to clean it up then walked out leaving me stood there like a lemon,

I had just started work and would of cleaned it when I got to that room,

 

3 weeks ago, I walked past her again as she was talking to another member of the practice, she cut her conversation short, and shouted to me, that needs cleaning in there, pointing into the staff kitchen,

 

,the member of staff that was with her at the time, came and apologised to me saying she was embarrassed at the way I was spoken to. Her and I both!!

 

A lot of little things have happened

I thought I would arrange a meeting with my supervisor to tell her what had been happening, she told me matter of factly that bullying happens it happens everywhere, I couldnt believe my ears,she also said that I was a scrubber,

 

I told her no i'm a cleaner,

she replied saying your a scrubber, we all are in this job,

I told her she shouldnt be a supervisor saying these things to me,

 

Since then I have gone on sick leave due to depression,

I wrote to my boss explaining what had happened so she could document it,

I explained in the letter to her I was unable to go to her work place which is a considerable way from where I live

 

she replied saying, rather than read your email, come to my workplace, she hadnt even bothered reading it

 

it took me a whole day to write down everything that had happened and she just couldnt be bothered.

 

The next I heard off her was her emailing asking to do a home welfare check,

I had been on sick leave for just 6 days, I felt like crap and was tearfull all the time,

 

I asked her what a home visit entailed, and also that the email I had written her wasnt a formal grievance it was so she knew what had been going on,

I havent heard off her since, even though I handed my notice in last week,

 

I think when she saw I wasnt raising any grievance she thought bugger it, I dont need to keep in touch with her now..it has all left me feeling worthless,

 

I did a good job if I didnt the medical centre wouldnt of been able to open, im just wondering if i should put in a grievance,

she is the top boss, she built the business

 

so who do i go to,

who can help me if it is her business?

Edited by dx100uk
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Its part of the NHS but also takes private patients,, I work for a cleaning agency,Ive worked in thie centre for 3 and half years but only with my new boss for just over a year as last one went insolvent and I was carried over to new employer'

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You have already resigned, so you know you do not need to go back

 

 

What do you hope to achieve with a greivance? That might help you work out if it's worth it.

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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Hi, I guess its the fact she has left me feeling low,,and also the fact she has shouted at numerous other people there, in front of others, some she has made cry. I was thinking if I did it then maybe she would change the way she acts, and the reception staff wouldnt be treated badly anymore. But saying that I know its up the them to help themselves.

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Hi, I guess its the fact she has left me feeling low,,and also the fact she has shouted at numerous other people there, in front of others, some she has made cry. I was thinking if I did it then maybe she would change the way she acts, and the reception staff wouldnt be treated badly anymore. But saying that I know its up the them to help themselves.

 

I think if, following your complaints, no action was taken, a grievance is unlikely to bring about change either.

 

Sometimes the best revenge is moving on and living well.

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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the manager is not the boss, thanks to hangovers from pre NHS days the surgery will most likely be owned by partners, who are probably the senior doctors there.

Also, as you work for an agency you could have asked them to find you somewhere else to work. They wouldnt be obliged to but they are your employer, not the surgery.

hat isnt clear to me is whetehr this manager is the practice manager or your agency manager. If the former then a grievance to your agency as employer may help you stay on their books and get you employment elsewhere. Also, it may persuade the agency to say they arent willing to send staff there to be abused and the practice can find its own cleaners and then be responsible for their employment and all that goes with it.

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Sorry, My boss owns the cleaning company, so there is no one higher than her i can go through, The practice manage is the manger of the surgery.

I have done all I cann with telling my boss whats happeed but she just doesnt care, still hasnt got back to me about me handing my notice in. So she definately doesnt care who else gets work there, I think aslong as she keeps the contract she really doesnt care. The surgery is owned by two senior doctors, I dont think they now any of whats gone on, I get on brilliant with all the staff and docs there, but it is def time to move on, I cant work for people who treat you as the lowest of the low..I really o hope that one of the staff puts in a complaint though, as id love to see karma catch up with them x

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Your post mentions managers and your boss and an agency so I made the assumption that your were not directly managed at your place of work by your own company but received instruction from the Practice Manager and this was the person giving you grief.

As That is not the caseI would be tempted to write them a note saying that you are sorry to be leaving the practice and your reasons are nothing to do with them and how you have enjoyed working there meeting lots of nice people or whatever.

that way you might be considered for being employed directly if they decide to not use a contracted company after this.

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Sorry, My boss owns the cleaning company, so there is no one higher than her i can go through, The practice manage is the manger of the surgery.

I have done all I cann with telling my boss whats happeed but she just doesnt care, still hasnt got back to me about me handing my notice in. So she definately doesnt care who else gets work there, I think aslong as she keeps the contract she really doesnt care. The surgery is owned by two senior doctors, I dont think they now any of whats gone on, I get on brilliant with all the staff and docs there, but it is def time to move on, I cant work for people who treat you as the lowest of the low..I really o hope that one of the staff puts in a complaint though, as id love to see karma catch up with them x

 

It will happen.

My crazy sister once handed her resignation to an abusive boss by way of a punch in the face followed by a kick in the jewels.

Astonishingly they paid her notice period despite never going back.

That night we were waiting for the police to knock at the door and take her in, but they never reported it.

The bully just took it and went with his tails between the legs.

The abusive boss in the surgery one day will be served very well by a loose bolted employee, don't doubt.

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Hi, I guess its the fact she has left me feeling low,,and also the fact she has shouted at numerous other people there, in front of others, some she has made cry. I was thinking if I did it then maybe she would change the way she acts, and the reception staff wouldnt be treated badly anymore. But saying that I know its up the them to help themselves.

 

 

You have resigned

 

ACAS guidelines state that employers should still deal with grievance even if the employee has left Most employers don't follow that advice

 

Sorry that I sound harsh but if you had wanted to change things you should have stayed Quitters never change things

 

When you stand up to bullies, you make the world a better place Unfortunately, you quit hence there is little (nothing) you can do

Edited by honeybee13
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You have resigned

 

ACAS guidelines state that employers should still deal with grievance even if the employee has left Most employers don't follow that advice

 

Sorry that I sound harsh but if you had wanted to change things you should have stayed Quitters never change things

 

When you stand up to bullies, you make the world a better place Unfortunately, you quit hence there is little (nothing) you can do

 

Which seems exactly the best thing for you to have done for your own health. Don’t let anyone try and convince you to fight hopeless battles on behalf of others!

 

Yes you sound harsh dondada. It is totally fine for people in vulnerable positions to look after themselves. She’s hardly ceo of sports direct. And piling guilt on stressed and upset people is, I believe, a disgraceful thing to do.

 

Put yer spurtle down.

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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Sorry to hear about this.

 

I agree with Emmzzi. It sounds like finding a nicer job and moving on with your life might be the best thing for your mental health.

 

You certainly have grounds for raising a grievance but it sounds like a grievance is not likely to achieve very much, given that this is a small business. Engaging with a grievance or Employment Tribunal process could be stressful and may make it harder for you to move on from this.

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

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The manager is the manager of the practice,, the boss is my boss, the boss of the cleaning firm, Both have acted disgracefully, I handed in my notice and havent even had an acknowledgement, thats how much she gives a s""t. The reception staff and doctors are all amazing, thats whats sad about it all x

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Its hard to go through with a grievance when the person I have to see is one of the people I have a grievance with. the other is a superviser that is best mates with my boss, and the other is the manager of the surgery. My boss is who I would have to go and see to do the grievance procedure, she has no one above her as its her business, and its her and the other two that have all grouped together. It is a small business with a boss who wont change anything because she will lose contracts if she does. Dont you think I have mulled this over and over in my head,,I hate bullies the same as the next person, but when its 3 against one I dont stand a chance.

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Thankyou Emmzzi, I have always stuck up for people being bullied and I also feel ashamed that I havent put in a formal grievance,, I handed my notice in 2 weeks ago and have had no acknowledgemnet at all. I do know that a few other people have left her employment and that she is finding it hard to replace them, so maybe karma is already working :) x

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Ahh right,, ok,,thanks for explaining,,I looked at no win no fee places, but it really isnt about the money at all,,Ive also had the brainwave of writing a letter and leaving it on the manager of the surgeries desk, just so she knows how I feel and that she is one of the causes ive left,,might not make her feel any different but atleast she will know im not the only one feeling this way.

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