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    • Oil and gold prices have jumped, while shares have fallen.View the full article
    • Thank you for your reply, DX! I was not under the impression that paying it off would remove it from my file. My file is already trashed so it would make very little difference to any credit score. I am not certain if I can claim compensation for a damaged credit score though. Or for them reporting incorrect information for over 10 years? The original debt has been reported since 2013 as an EE debt even though they had sold it in 2014. It appears to be a breach of the Data Protection Act 1998 Section 13 and this all should have come to a head when I paid the £69 in September 2022, or so I thought. The £69 was in addition to the original outstanding balance and not sent to a DCA. Even if I had paid the full balance demanded by the DCA back in 2014 then the £69 would still have been outstanding with EE. If it turns out I have no claim then so be it. Sometimes there's not always a claim if there's blame. The CRA's will not give any reason for not removing it. They simply say it is not their information and refer me to EE. More to the point EE had my updated details since 2022 yet failed to contact me. I have been present on the electoral roll since 2012 so was traceable and I think EE have been negligent in reporting an account as in payment arrangement when in fact it had been sold to a DCA. In my mind what should have happened was the account should have been defaulted before it was closed and sold to the DCA who would then have made a new entry on my credit file with the correct details. However, a further £69 of charges were applied AFTER it was sent to the DCA and it was left open on EE systems. The account was then being reported twice. Once with EE as open with a payment arrangement for the £69 balance which has continued since 2013 and once with the DCA who reported it as defaulted in 2014 and it subsequently dropped off and was written off by the DCA, LOWELL in 2021. I am quite happy for EE to place a closed account on my credit file, marked as satisfied. However, it is clear to me that them reporting an open account with payment arrangement when the balance is £0 and the original debt has been written off is incorrect? Am I wrong?
    • OMG! I Know! .... someone here with a chance to sue Highview for breach of GDPR with a very good chance of winning, I was excited reading it especially after all the work put in by site members and thinking he could hammer them for £££'s and then, the OP disappeared half way through. Although you never know the reason so all I can say is I hope the OP is alive and well regardless. I'd relish the chance to do them for that if they breached my GDPR.
    • The streaming giant also said it added 9.3 million subscribers in the first three months of the year.View the full article
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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asking for backdated statements(important info for scots)


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after a meeting with the the govan law centre,mike dailly who has kindly taken up my plight informed me that you can only ask for 5 years back statements in scotland.

 

I think what is meant here is that you can only claim back for five years in Scotland, which is indeed true under our statute of limitations. You can ask for statements back further if you wish.

Advice & opinions given by Woolfie are my own, and are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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I would recommend that people start getting all statements with view eventually to reclaiming money beyond the limitation period.

I would suggest that a first claim be made within the limitation period.

 

Afte that has been settled then go for one beyond the limitaion period.

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I began reclaiming my charges unaware of this and am at LBA stage (1st of 4 claims ). I had a phone call from BOS customer relations yesterday offering a paltry £150 back . they did not mention that I had gone beyond the 5 year limit so I will for now continue with my original dates which is July 2000.

Bank of Scotland round 1: £740 + costs settled, still sore over the 8% grrr

Bank of Scotland round 2: £629 +101.15 interest +£39 costs settled.

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steve - Send the lba asking for only £750 max. Go through the whole process. Get £750 back. Repeat until you've got the whole lot. Good luck :rolleyes:

 

michaelhossack - you can "ask" for statements as far back as you want. It seems the company has to provide ALL information it holds on you. So if old Betty wants her bank statements from 1923 to current date :eek: and IF the bank has this information stored somewhere then she has a legal right to this information. (banks are only legally obligiged to keep records so long however)

Have a look here: http://www.ico.gov.uk/eventual.aspx?pg=SR&cID=6789

The fives years in Scotland / six years in England is the statute of limitations and as far as I'm aware is the only to do with how far back you can claim in court.

(Yes I work for a bank but am here to help! Please be nice to me! :))

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steve - Send the lba asking for only £750 max. Go through the whole process. Get £750 back. Repeat until you've got the whole lot. Good luck :rolleyes:

 

I have my LBA ready to deliver this pm, so still time to change if you think this incorrect. I have included my total claim, £2760, but have explained why I am only claiming £740, and have attached my excel spreadsheet showing how the full amount will be divided up. My thought was they might be settle the full amount in one go rather than repeating the process another three times.

Bank of Scotland round 1: £740 + costs settled, still sore over the 8% grrr

Bank of Scotland round 2: £629 +101.15 interest +£39 costs settled.

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I have my LBA ready to deliver this pm, so still time to change if you think this incorrect. I have included my total claim, £2760, but have explained why I am only claiming £740, and have attached my excel spreadsheet showing how the full amount will be divided up. My thought was they might be settle the full amount in one go rather than repeating the process another three times.

 

I sent all my letters asking for full amount £2116......

 

I wanted to make it appear that rather than me splitting the full claim of £2116 into smaller £750 chunks....i was actually taking each charge as a seperate offence, and bundling them together

 

on my LBA i wrote a piece on the bottom of the letter that said along the lines of......:

 

i am asking for a full refund of £2116 for a total of 62 seperate penalty charges, however rather than claiming for each seperate incident, and in order to 'minimise liquidated losses' to the unsuccesful party, and also to make best use of the courts precious time, i will be bundling them together in approx £750 claims. The first claim for £738 plus fee, plus interest will be submitted without further notice. Subsequent claims will be submitted upon the succesful outcome of my first claim....

Hope this helps you a bit....any other problems drop me a message

IF YOU FEEL I HAVE HELPED YOU IN REPLYING TO YOUR POST, CAN YOU CLICK ON THE SCALES AND LET ME KNOW

 

Halifax - Total £2116 - Plus approx £300 in interest plus fees for 3 small claims...settled all within 3 weeks of claim.....Now for the mortgage.....

Clydesdale Bank - Credit Card - Sent Data Protection Act - Awaiting statements

Clydesdale Bank - Current Account - Awaiting statements

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I have put the following paragraph in my LBA

 

Charges applied to account between 28-07-2000 and 02-02-2006 totaling £2760. Due to limit of Scottish small claim procedure of £750, first claim (of four) of £740, please see attached spreadsheet.

Bank of Scotland round 1: £740 + costs settled, still sore over the 8% grrr

Bank of Scotland round 2: £629 +101.15 interest +£39 costs settled.

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Guest Lueeze

Do you think that this might give them cause to defend?

 

Just cos they might want to stop it spiralling out of control and being sued like 10 times over instead of once!

 

It would look bad for them if they defended then lost and kept loosing to the same person though!

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I have had a change of mind and removed that paragraph and am making request for repayment of £740. Once this is settled I will repeat for the next £740 and so on until all settled.

Bank of Scotland round 1: £740 + costs settled, still sore over the 8% grrr

Bank of Scotland round 2: £629 +101.15 interest +£39 costs settled.

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thats the way i did it,

1)2005sep-dec =£618 offered half so far

 

 

then i was silly/over enthusiastic

2) and went for jan 2000-nov2000 =£670

3)+dec 2000 £215

(all plus % and costs)

then i remembered i cant claim this through court as its outside limitation period ,but since its such a high ammount i might chance it and see if they offer half again.it wont go to court unless they ignore it.

 

 

ive got £3000 ish left to go after this

1)wintermare vs abbey

SETTLED £1901

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  • 3 weeks later...

I mailed a request to my bank (Clydesdale) for details of all charges applied to my account for the past five years but received a reply which read:

 

 

Bank statement information held by us for the period prior to July 2005 is not stored in a 'relevant filing system' as defined by the Data protection act 1998. Its is therefore not within the definition of 'personal data' and is outside the scope of individuals access rights.

 

Copies of statements issued prior to July 2005 are available, but are subject to a charge of £5 per statement.

 

Has anyone come across this before? It may be possible for me to retrieve my old statements but they'll take some finding.

 

While I'm posting, from what I've read of the "charges" being claimed back they mainly seem to be charges applied for exceeding limits ie the large charges of £25-£39 but Clydesdale bank have operated a system for years whereby when your account is in overdraft they charge for every transaction made on the account (service cherges) eg 51 pence for a manual debit or 30 pence for an automated debit. Are these charges also worth pursuing for refund?

 

Thanks for reading and my apologies if this is posted in the wrong place.

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  • 2 weeks later...

I have been like a sponge... taking in all the information and advice I have recieved from this link with regards to a claim I am making against Clydesale Bank( which is thoroughly appreciated) for roughly £4500. I have altered the "standard" reply that has been taken from this sites library and hopefully covered all angles in my letter with regard to possible replys from the bank in the prelimenary stages with my DPA request. If anyone can tell me how to send this from microsoft word to this link(as I am pretty useless with that sort of thing), for viewing(and critisism)it would be a great help for me and hopefully for anyone else pursuing a claim aginst any of these robbing bast***s.

best of luck!:)

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i am asking for a full refund of £2116 for a total of 62 seperate penalty charges, however rather than claiming for each seperate incident, and in order to 'minimise liquidated losses' to the unsuccesful party, and also to make best use of the courts precious time, i will be bundling them together in approx £750 claims. The first claim for £738 plus fee, plus interest will be submitted without further notice. Subsequent claims will be submitted upon the succesful outcome of my first claim....

Hope this helps you a bit....any other problems drop me a message

I have a letter ready to go asking for the full amount (£3000) but no mention of splitting it up. Will this affect my ability to claim in lumps of £750 or should I send the Excel spreadsheet and a breakdown of each claim I intend to pursue if they do no repay me the full amount?

Lloyds TSB - Claim for £759 - Full Settlement Offered - No Terms Implied - 11 Aug 06 :D

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  • 12 years later...

This topic was closed on 09 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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