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    • Just for info   Family member had oxford A/Z jab and had 40 degree temperature for 24 hours or so the day after Seems to be OK now and lateral flow showed negative for what thats worth
    • Start off by listing the DCA's and the amounts please
    • I understand that you may have suffered an injury and that you have memory problems. Obviously is not a good situation. However, you have to engage with this thread closely if you want to make headway. It is difficult for us to take an interest and then find that there is no contact for two months and then we have to start again refreshing our memories and being enthusiastic about supporting you. If your lack of contact is because of a memory problem then I think that you probably should make a note on a Post-it or something and put it in a prominent place so that you can remember to get back to us. It is very important for you – because you can be certain that the one people won't forget are Vodafone and eventually their debt collectors who will start to put pressure on you and start to make your life very uncomfortable indeed. I see that back in January I advise you to send Vodafone an SAR. Have you done this? It is an essential step. Also, as a matter of interest are you still with Vodafone? I'm afraid Vodafone are a very troublesome company. They are very inefficient – the only thing they seem to be really good about is about debt collection. There are extremely poor at dealing with problems when things go wrong. The one company we haven't had any complaints about so far is GifFGaff and they offer month by month no contract Sim cards. In effect they sent Sim cards out like confetti and no contract is ever started until the Sim card is actually activated in a telephone. This means that there can be no mistake and no commitment until you have actually made the choice to open your phone, put the card in and then to switch on the service. Even then, you are only bound for a month and then another month and then another month and another month – but you choose. As I say, we've had no complaints here. Have you sent Vodafone the SAR?
    • Dear New Tenant   L C S !st Floor West Wing Town Center House The MerrionCentre Woodhouse Lane Leeds LS2 8LY   02/03/2021   Our Case Ref xxxx Re Our Client E.On   Outstanding balance: £37.xx   FINAL NOTICE   We have been instructed to act on behalf of the above named client to recover the sum of the outstanding of £37.xx for dual fuel consumed at X Whatever Road, Sometown , Anyplace. Despite our previous communications and offer of help we have not received payment or valid reason for non payment for the outstanding balance.   Until you have cleared the outstanding balance, your details may continue to be shared with a credit reference agency.  Other lenders may see information about the way you pay our client and the amount you owe them which could affect your ability to obtain future credit.   In order to prevent any further action and potential inconvenience, we would urge you to pay the full sum immediately or alternatively contact our office on 03445439130 quoting Ref xxxx to discuss your options. Alternatively please email us at [email protected] quoting your reference.   Yours sincerely   Rebecca Carter For and on behalf of LCS   I suspect this is the kind of letter they send when they know they are stuffed?    
    • It already allows visitors to spend their quarantine on a golf course in an effort to boost tourism. View the full article
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    • Ebay Packlink and Hermes - destroyed item as it was "damaged". https://www.consumeractiongroup.co.uk/topic/430396-ebay-packlink-and-hermes-destroyed-item-as-it-was-damaged/&do=findComment&comment=5087347
      • 27 replies
    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
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Interview under caution Benefit fraud Company Director


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I am posting on behalf of a neighbour, not sure if anyone can help here as its beyond me.

 

Husband and wife window company, based at home.

 

They were both working in the business until 3 years ago. Sadly their youngest child was born very ill and she was doing less and less and less work.

 

They claimed carers allowance and took on a part time bookkeeper. The wife hours were reduced and the wages dropped to reflect this.

 

Last year, the accountant upped her wages to be above the threshold and for 10 months they have been claiming illegally.

 

They were not aware of this as the accountant doesn't send weekly wage slips and the wage is more of an entry into the books rather than an actual sum paid into an account each week/month.

 

The accountant has told them that he knew about the benefits and forgot. He refuses to put this in writing! :!:

 

As a layman it seems that they are very naive, trusted an accountant and landed themselves in hot water without going out to defraud the system.

 

Anyone have any advice and able to recommend a specialist solicitor?

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I don't think your neighbour can hide behind not knowing what their accountant was doing. And nor should they attempt to use this as an excuse as it won't wash with DWP.

 

They are company directors and have responsibility for regularly checking the accounts. Also they have responsibility for reviewing their situation and making sure they were still eligible for claiming the benefit, by reporting any changes.

 

I would suggest that they just provide all information requested and answer any questions honestly. If they explain about the health of their child and that theese worries caused them to not be a dlligent as they should have been in checking the accounts, then I expect all will be ok. It will be dealt with as an overpayment of benefits and they will have to negotiate repayment.

We could do with some help from you.

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Hi.

 

I'm afraid it's against site rules to recommend lawyers.

 

HB

 

They don't need one anyway. The matter is straightforward and is just to obtain information, plus to understand why they did not report any change in circumstances.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

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Depending what the overpayment is, they could face prosecution in a court of law.

 

 

It's not just to obtain information, it's to prove or disprove if a potential offence has taken place, so although it is fairly straightforward and will result in an overpayment of benefits, it could also result in a criminal record.

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So what was put on their tax returns? An entry in "the books" means nothing until it is transferred somewhere else. If the earned income was transferred into her personal bank account rather than paid in cash then there is hope that this can be sorted out and the clock reset (but I wouldn't bank on that, they wont want to give you money when they really want to take it away)

 

It also leads to a question about how the money was allocated in the accounts, it must have come from somewhere and gone somewhere unless it was a directors loan

Edited by Andyorch
Paras/typos
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